Perla Tours

Fatal todo. Nuestro guía nos recomendó este tour para hacer el crucero nocturno por el Danubio y fue lamentable. En primer lugar, nos cambiaron de barco porque el capitán no se presentó en el que tocaba. En el barco que fuimos, no se apagaron las luces interiores por lo que se reflejaban en el cristal y no podías ver las vistas exteriores. Además, no había ningún tipo de audioguia que explicara los edificios que estábamos viendo. No lo recomiendo para nada.

Worst travel agency so far for me, do not recommend. The guide was rude, was yelling at people, and it turned out that the tour was not in English but in English AND German—the man spoke English in such a way that it was impossible to understand him. Very bad experience

Absolutely abysmal.. I took advantage for their coach transfer service (daytrips). I Booked and received an Email confirmation of my booking for midday. Thought everything was fine only to find out that despite having a confirmation that the coach was booked for midday, they booked me onto a coach at 07:30 in the morning and expected me to hang around the airport for 6+ hours.. After confirming this I talked to a customer service rep who told me to book a cab and they would reimburse me. This is did and when it came to pay up I got NOTHING! Not even an apology.

I booked accomodation for JOE Dispenza Event which got cancelled due to COVID. New dates were promised, but then moved, I never received my refund. They promise refund since a year now and they never refunded it. Edit: after sending multiple emails telling them I’m bringing in a lawyer, I received the refund around 1-2 years later. NOT recommending at all.

Contraté con ellos un viaje con cancelación gratuita en el que tenía que pagar un porcentaje por adelantado para formalizar la reserva, en este caso algo más de 300 euros. Solicité la cancelación y devolución del importe el día 2 de mayo, y a día de hoy, 20 de mayo, aún no he recibido el reembolso. A veces me contestan a los emails diciéndome que van a hacer el reembolso y a veces no. Aún no se si me lo devolverán o me han timado… Edito: finalmente después de muchos emails me devolvieron la reserva, pero ahora, 13 de julio, me han vuelto a cobrar el segundo pago del viaje después de haber sido cancelado. Una vergüenza!!!!

Muy mala compañía, reservamos hotel en Santa Susana, y sin avisar ni decirnos nada, nos realojan en otro hotel. Muy decepcionados, no repetiremos.

La comida muy rica y el servicio de 10

Muy buena atención Muy buenos precios Recomendable

Al igual que otros compañeros que veo en los comentarios, hice mi reserva con PerlaTours para el evento de Joe Dispenza. El evento se replanificó varias veces por COVID y por solidaridad aguanté la reserva hasta que decidieron cancelarlo. En ese momento la organización de Jose Dispenza reembolsó el importe del retiro inmediatamente pero PerlaTOurs no me ha devuelto el importe de hotel, no contesta a los correos y por lo que veo tampoco a las llamadas. No puede confiarse en esta agencia.

A Joe Dispenza event in Spain, for which Perla Tours was the accommodations partner and for which I was registered, was cancelled due to COVID. It has since been rescheduled and the new dates were not convenient for me. Official Perla Tours communications promised those of us who could not accommodate the new dates a full refund if we cancelled. I cancelled, no refund was issued, and no-one will answer my phone calls or emails. DR Dispenza's organization promised the same and my registration fee was refunded within 24 hours. Since Perla Tours' official communications say that they are refunding those who cancel, my Amex Travel Insurance will not accept my claim for compensation. I have explained this by email and by phone and am receiving a complete stonewall. Unacceptable customer service on Perla Tours' part. I would absolutely not recommend them as a booking agent or partner. I seem to have lost nearly $1,000, which I borrowed for the event, so will not be able to rebook for the new Dispenza dates.

I booked a hotel through Perlatours. On 3/12/20 I cancelled and even though a refund was promised as of 4/1/20 no refund has been received. When I called they were rude and aggressive. I do not recommend their services.

Great reliable buses very nice

Booked a day trip to Barcelona whilst on holiday in Calella. Good value for money, our guide was really friendly, fluent in several languages and was very thorough and proffesional. Would recommend .

Muy buenos precios y un servicio excelente

Magnifica agencia que organiza viajes y excursiones en Calella y Catalunya