Jumbo Tours España SL

Parce que je ne peux pas mettre zéro. Pas de sms comme indiqué pour nous informer. Résultat, le chauffeur n'a pas attendu 15min passé l'heure dont nous ne disposions pas. Obligés de prendre d'autres dispositions, n'avons jamais pu les joindre. Sur presque 100 EUR de transfert aller retour, perte de la moitié plus 20 EUR pour rapatrier l'aéroport par nos propres moyens en plein stress ! Honteux...

We loved our package trip booked with Air Transat. Both flight and hotel were pleasant, no trouble. However, this local partner for the airport-hotel-airport transfer was not at par. Our incoming flight to Valencia was late for about 45 mins or 1 hour. When we get to Valencia Airport, we could not identify anybody waiting for us. We waited for about 15 mins and wonder what we should do. Could not locate a phone to call so one of us had to activate our roaming cell phone feature to contact Jumbo Tours. After around 30 or 40 minutes on the phone talking to two different agents (first call got cut so had to call again), during which most of the time we were told to simply 'wait until I get to contact the driver' It took around an hour and a half to finally have a driver picking us up at the airport and he had to call us twice for updates. This predicament ended up in 150$ worth for the phone calls cause my friend was not aware of the service provider roaming fees. Would have been cheaper to request Uber. All of this could have been avoided if the first driver supposed to pick us up would have checked online the status of our flight and wait a bit or come back later. When coming back home, they were supposed to pick us up at a given time and they ended up coming too early in the morning, we had to rush our way out of the hotel. Not happy with Jumbo Tours.

Ne donne pas les informations qu’ils doivent fournir aux voyageurs (billet de train, heure de transport, etc.)

Es un DESASTRE! Estuvimos esperando por 40 minutos el transporte en el calor. Siguieron de largo sin frenar. Tuvimos que tomarnos un taxi de 100 euros sin compensación alguna. Un desastre. Viendo cómo son las reviews de otra gente, no puedo entender cómo siguen funcionando como empresa. Desastre es poco

🇬🇧 Unfortunately our experience with Soltour/Jumbo Tour was extremely negative. After our return flight was unexpectedly cancelled, we were completely abandoned in Mallorca without any support or assistance from the agency. The contact numbers that were provided weren't active at the time, and for over 24 hours, we had no help from them, nor were we presented with any alternatives to the situation we were in. We were put up in a hotel far inferior to one where other passengers who were on the same flight were put up in, with only breakfast being covered. The assistance we did receive was from an employee from the parent agency in Portugal (whom we booked with) who helped where possible, however, on the island Soltour/Jumbo Tours did not claim any responsibility, having said on call, that they were no longer our representatives on the island as it was past our original return date. We found this completely unacceptable. We were expecting a professional and responsible service, but were left to deal with everything ourselves in a very stressful situation, and in a different country. We do not recommend this agency, and following this experience, we will not be travelling with Soltour/Jumbo Tours again. 🇵🇹 Infelizmente, a nossa experiência com a Soltour / Jumbo Tours foi extremamente negativa. Após o cancelamento inesperado do nosso voo de regresso, fomos completamente abandonadas em Maiorca, sem qualquer apoio local por parte do representante da agência. O número de contacto fornecido estava inativo e, durante mais de 24 horas, não tivemos qualquer acompanhamento ou alternativas apresentadas. Ficámos alojadas num hotel de categoria inferior em comparação com outros passageiros do mesmo grupo e sem acesso a refeições além do pequeno-almoço. Não recebemos qualquer justificação para estas condições nem qualquer tipo de assistência prática. O apoio que tivemos veio apenas de uma funcionária remota da agência, que tentou ajudar dentro do possível – mas, localmente, não houve qualquer responsabilidade assumida por parte da Soltour / Jumbo Tour. Reiteradamente, fomos informadas de que "já não eram responsáveis por nós", o que é absolutamente inaceitável. Esperávamos um serviço profissional e responsável, mas fomos deixadas sozinhas numa situação altamente stressante. Não recomendamos esta agência e, após esta experiência, não voltaremos a viajar com a Soltour / Jumbo Tour.

Very quickly returned a purse that was left in taxi

Unfortunately, our experience with Soltour / Jumbo Tour was extremely negative. After our return flight was unexpectedly cancelled, we were completely abandoned in Mallorca with no local support from the agency’s representative. The contact number provided was inactive, and for over 24 hours we received no guidance or assistance whatsoever. We were placed in a lower-category hotel compared to other passengers in the same group and were only provided breakfast, with no meal vouchers or further information. We were never given any explanation for this unequal treatment or support during the delay. The only assistance we received came from a remote staff member who did her best to help – but locally, Soltour / Jumbo Tour took no responsibility for us. We were repeatedly told they were “no longer responsible,” which is absolutely unacceptable. We expected a professional and reliable service, but were left alone in a stressful and disorganised situation. We do not recommend this agency and will not travel with Soltour / Jumbo Tour again.

ESTAFADORES: Horrible, debería darles vergüenza una hora esperando y derrepente nos dicen que ya ha pasado cuando llegamos con veinte minutos de antelación, UNA VERGÜENZA Además nos dicen que igual no se hacen cargo del taxi, que nos han mandado coger ellos!!!

Retour vers l'aéroport de Palma, le chauffeur s'est présenté 5 heures à l'avance de l'heure du rendez-vous prévu. Sans prévenir. Avant même le checkout de l'hôtel. Notre transfert a été annulé et nous avons dû prendre le taxi.

B días me parece una estafa la excursión de las cuevas ..3 horas para llegar a las cuevas para 1 h en las cuevas sin ningún tipo de guía ni nada que te expliquen ..10 mint en las perlas que p cierto no vale nada ..y 110 EU de 2 personas me parece un timo y una estafa p parte de esta empresa vamos que lo sepáis no cojan excursiónes c está gente vais p vuestra cuenta y os cuesta 17 EU cada entrada y en 30 mint estáis ahí ..y la guía y el del autobús muy desagradables y la que me lo vendió todavía peor unos ghdlgpt

Muy mala experiencia. Habiendo reservado el servicio con varias semanas de antelación, estuvimos esperando 50 minutos en el aeropuerto de Valencia hasta que llegaron los vehículos poniendo en riesgo llegar a tiempo a reuniones ya agendadas.

Gebruik dit niet! Vreselijke service. We zouden om 6.40 opgehaald worden voor onze transfer naar het vliegveld. Op het ticket stond dat je na 10 minuten de service desk mocht bellen als ze er niet waren. Dit deden we om 6.50 uur. Na 4x heen en weer bellen bleek dat ze bij een ander hotel waren, wat nooit gecommuniceerd is naar ons. Ze zijn niet gekomen en we hebben een taxi naar het vliegveld moeten pakken van 80 euro! Aan de telefoon zeiden ze dat ze dit zouden vergoeden maar uiteindelijk deden ze dat niet. Slechtste transfer bedrijf wat er is!

Zou het nul sterren geven als het kon. Hebben een transfer naar het vliegveld geboekt, maar ze kwamen niet opdagen op de locatie. Uiteindelijk maar een taxi genomen na meerdere keren gebeld te hebben en geen antwoord te krijgen.

Notre transfert privé de l'aéroport de Palma -hôtel dans les deux sens s'est effectué avec jumbo tours. Parfait, professionnel, ponctuel, véhicule neuf et agréable, ...nous avons beaucoup apprécié et recommandons sans hésitation !👍

They are always late, then they have the cheek to say "don't be late I won't wait" and they drive recklessly

Nos dejaron sin recoger para ir al aeropuerto desde el hotel y no se han hecho cargo del taxi.

Worst experience ever with this company , there pick up time was close to the gate closing time in airport , I rang a girl called Nancy and she done nothing to help me , ended up getting a taxi to tenerife airport in the end , jumbotours bus would also be picking up other people along the way which be more delay , the traffic was crazy and also que in airport , I would have never made my flight with jumbo tours , be aware of this when booking with these

Sabina was lovely

Hi don’t use this company for transfer from airport to hotels!very very bad service,no any responsibility!🤬🤢 I was arrived with my family at the airport where should the driver wait for me and pick up stray away! But I was looking for the company table and the spoke with staff from their and after that to wait 1h to come driver to pick up me!👎🏻👎🏻👎🏻 Good! On the end of my holiday at 3:30am in the morning the driver must be waiting for me to pick up from hotel to airport back! We was outside at 3:30am and The driver still doesn’t come,after 30min we call the company office to see what happens,when the woman from their said “we try to contact the driver but they don’t answer on the phone “after she said if I can to take a taxi and they Wii cover cost for taxi to the airport! Ok I’m back try to contact the company to claim the money back for taxi back Thei doesn’t want to return money,and still writing me the driver was at the pick point to wait me 😵‍💫🤬 Soo no any responsibility for their service,don’t use this company!

Really awful service. We booked with the 'official' Portaventura shuttle company through Portaventuras website, which turns out is run by Jumbo Tours. Pickup from the airport was very stressful, driver was late and turned up in a small and unmarked van so we had no idea where he was. Had to phone many times in order to identify him. He also used his phone constantly while driving, kept swerving and then tried taking us to a different hotel rather than the one we had booked for. Return trip from hotel back to the airport a week was even worse, they didn't turn up! Phoned them many times but no one picked up. After around 45 minutes I managed to get through to someone, who put me on hold for 10 mins then cut me off. Then after I called back, they said the driver came but no one was there so they left! I explained that was a complete lie. They said there is not another shuttle bus coming and we have to get a taxi instead at a cost of 200 euros! Tried emailing a complaint to the company requesting a refund however they haven't replied. Really bad experience and Portaventura should be ashamed at having Jumbo Tours as their 'official' transport company.

Been waiting over an hour to leave the airport at Palma, save your holiday and get an Uber!

Abholung am Airport Barcelona lief reibungslos und wir wurden zum Hotel Caribe nach PortAventura gebracht. Am Tag der Abholung vom Hotel Caribe zurück zum Flughafen ist keiner gekommen. Wir haben gut eine Stunde auf den Fahrer gewartet. Zusätzlich habe ich mehrmals versucht, die auf dem Voucher angegeben Nummern zu erreichen; erfolglos. Daraufhin habe ich die Nummer angerufen, die mich am Tag der Ankunft am Airport angerufen hat. Die Frau am Telefon hat mir dann gesagt, das ich angeblich auf das falsche Hotel gebucht hätte (Hotel PortAventura und nicht Hotel Caribe). Daraufhin habe ich ihr gesagt, das ich alles richtig gebucht habe und auf der Buchungsbestätigung als Abholort auch Hotel Caribe steht. Die Antwort der Dame war, "Impossible, take a taxi or bus". Jetzt sitzen wir hier fest, meine Freundin ist krank und wir müssen jetzt mit dem Zug fahren. Ich kann jedem deutschen Touristen von diesem Unternehmen abraten, bucht auf keinen Fall euren Transfer über jumbotours.

Auf gar keinen Fall buchen!! Bei der Hinfahrt war alles gut, aber bei der Rückfahrt als wir abgeholt werden sollten kam niemand. Man wird andauernd am Telefon weggedrückt. Als wir endlich jemanden erreicht haben hieß es, wir hätten das falsche Hotel angegeben. Das stimmt nicht. Wir haben es ja schwarz auf weiß auf unseren Buchungsunterlagen... Daraufhin meinte die Dame "nicht möglich. Müssen sie sich halt ein Taxi nehmen" alles klar. Das ist der größte Witz! Wir haben alles vorab bezahlt! Das Geld sehen wir sicher nie wieder. Absolut nicht zu empfehlen!!! Man wird einfach stehen gelassen... mit ganz viel Pech verpasst man noch seinen Flug👍🏻

The journey from the airport to our hotel was fine. Return journey - awful. Driver was half hour late (considering he is meant to drive us to the airport to catch a flight I think thats unacceptable), he was rude as hell, didnt let us put our heavy and full bags in the bottom bit and shouted at us that he was sick of repeating himself. Got onto the bus and bags were too big to fit overhead so we had to keep them with us on the tiny seats. He kept braking so harshly that all passengers were almost slammed into the bars or the seats in front of them. He didnt speak to anybody when he got off to let them on, just threw everyones bags on and carried on driving badly.

Schlechter Service, lange Wartezeiten bis der Bus voll ist und man losfahren kann, Geldabzocke!

Very good service!

Be aware of these scam artists.These lot scams your money. We had a holiday booked through Love holidays and they use 3rd party's operators which was Jumbo Tours Espana was one of them. Where our hotel was a luxury 5 star hotel and these lot never sent out reservation through. Before our holiday I contacted the hotel as I needed an accessable room. The hotel confirmed there was no reservation. After contacting love holidays they kept saying it was confirmed and to fob us off gave us another made up reservation number. I contacted the hotel again and they confirmed that reservation number doesn't exist please contact your tour operator. Love holidays contacted them again kept saying it's confirmed. I told them I contacted the hotel and spoke directly on the phone and no reservation has been made. After full 5 days of contacting them the hotel we originally booked has been fully booked and no more reservations was being taken. And downgraded us to a crappy 3 star hotel which they kept saying it was 5 Star when it wasn't. We was flying out 2 days later and nothing we could do but travel. Completely ruined our holiday.

We had arranged for a transfer from the airport to hotel in Barcelona. We landed almost on time but then faced a 2 hour customs line, of course no cell phone service was available so the Jumbo transfer left after an hour as outlined in the agreement. Would have been much nicer welcome to Spain if the company would have inquired about the flight and customs line to take care of their customer before leaving, but no and no refund. Only reason for 2 stars is that after walking around for 40 minutes we found another Jumbo employee that was able to contact our transfer and confirm that they left us. She was very kind and helpful and she helped us get a taxi. We could tell she was disappointed in the service we got and even said the person she talked to was rude.

Servicio pesimo llevamos mas de una hora esperando a que Llenen el autobús y nada que empieza el recorrido al hotel.. Se le. Pregunta al chófer que a q horas nos vamos y no sabe

En resumidas cuentas, un servicio deficiente el Traslado desde el aeropuerto de Mallorca al hotel..desde las 11:45 h hasta las 15:00 para llegar al hotel. Lo barato sale caro. Ya temblando para saber cómo será la vuelta

Brak możliwości zmiany terminu transferu na lotnisko w dniu wylotu. Reszta bez zarzutu :)

Demoramos mais de 1h a sair do aeroporto , chegamos ao autocarro por volta das 19h e só arrancamos depois das 20h , com isso chegamos ao hotel depois da hora de jantar e tivemos que jantar noutro sitio

I’ve been sat on this Bus at Palma airport longer than I was on the actual flight! Landed at 11am , still sat waiting with NO communication from the driver. I should have got a taxi for the extra €20-30 euro and I’d be in my hotel pool by now. I will never ever use again and I wouldn’t not recommend this for transfers to local resorts. Been out of my bed since 3:30am. Not good. Booked through Jayride so don’t get caught out thinking that they don’t sell Jumbo tour bus tickets.

Very expensive, shop a mess disorganised heath hazard.

Das einzig positive, was sich sagen lässt, ist dass der Busfaherer auf dem Hinweg sehr freundlich war und uns am Ende dann doch noch zu unserem richtigen Hotel gefahren hat, nachdem wir bei einem anderen vor der Tür standen, da das Unternehmen offensichtlich das falsche Hotel weitergeben hatte. Den Fahrer für den Transger zurück zum Flughafen haben wir leider nicht kennengelernt, da wir nicht abgeholt wurden und nach mehreren Versuchen i.wo jemanden zu erreichen und 1.5 Stunden warten vor dem Hotel wurde uns gesagt, dass der Transfer da gewesen wäre, ja genau wieder mal bei dem falschen Hotel. 5 Sterne für die orga!! Also mussten wir auf eigene Faust mit dem Taxi los und eine Rückerstattung für die Taxikosten wurden natürlich abgelehnt. Es ist besonders erholsam sich nach einem schönen Urlaub noch per Mail Verkehr so unverschämt behandeln zu lassen und am Ende auf den zusätzlichen Kosten sitzen zu bleiben. Noch nie sowas unprofessionelles erlebt. Danke für nix. Liebe Grüße

Guide ne sont pas intéressés a donner de la,l'info. Le tour des hôtels est beaucoup trop long. Parfois 3 h de ramassage.

The bus driver decided to have no boundaries and rub on my baby daughter’s leg (2yr old) it was weird and it’s rude! Also waiting 1 hour to leave the airport after getting on a bus. Joke of a company and check the weird people you employ.

Absolute Joke! Rudest people. Didn’t get told a time for when our shuttle was picking us up unless we called them. Got told 2:50, it’s now 3:45 and £100 later in a taxi, no one answers, no email. DISGUSTING

Nao tenho palavras para chinga essa empresa. Melhor pagar taxi do que esperar a vida toda e não vim ninguem. Tanto para chegar ao hotel e tbm para ir embora

son muy muy malos

Muy normal, tirando a floja!

Todo excelente, los traslados a tiempo, sin demoras ni esperas . los choferes muy amables, sociables y nuestra receptora, Carla , impecable en todo momento. Muy profesionales, amables y atentos todos.

El inicio fue malo, muy malo en realidad. Esperamos más de 2hs en el aeropuerto de Cancún a que nos buscarán. Como dije el inicio, el resto de los traslados siempre fueron impecables tanto en excursiones como rumbo a casa en el traslado final. Caro fue la chica que nos asistió y la verdad se re porto, estuvo al pendiente de todo y más aún luego de mi reclamo inicial. Esto explica porque no 5 * pero si 4.

Muy buen servicio de recojo y retorno al aeropuerto, super puntuales,Carly nos ayudó para el tour a Isla Contoy el cual fue muy lindo ,el servicio del operador de primera.

Estuvimos en Cancun y la verdad increible la responsable que se nos asigno fue Carla E.!!!! una genia, la excursion que realizo nuestra hija fue a xcaret en la noche y volvio feliz de como estuvo todo!!! Siempre nos recomendo excursiones super interesantes y su atencion increible!!! Seguramente volveremos y espero que nos asignen a la misma persona como punto de contacto!!! Saludos.

In attesa dalle 23…non si è fatto vivo nessuno , rimabalzati al telefono da un numero all altro .inadeguati.aspettative non rispecchiate !

Tutto ok

En agosto teníamos contratada la recogida en el hotel por parte de Jumbo Tours España. Cuando llega el autocar, el conductor nos dice que no estamos en el listado de recogida, por lo que seguimos esperando. Pasada media hora, al no llegar otro autocar, contactamos telefónicamente con la compañía y tras consultarlo, nos dicen que ése era el nuestro y que ahora tenemos que coger un taxi y pagarlo nosotros (75€). La atención telefónica fue pésima

FRAUDE Só dou uma estrela porque sou obrigado a dar alguma. Chegado a tenerife e pronto para começar umas férias tivemos mais de 1h á espera para nos levarem ao hotel. Deixaram-nos longe por má vontade e tivemos de ir a pé com as malas. Entretanto recebemos na recepção do hotel o aviso que o transfer no dia do regresso seria ás 11.54h quando o nosso voo era só ás 17h (um dia perdido no aeroporto). Como combinado tivemos antes da hora á espera do mesmo o qual não apareceu, vários telefonemas feitos onde nos disseram que não sabiam do motorista. A solução arranjada por esta empresa era apanhar um táxi, foi o que fizemos, ao qual pagamos 101€. Chegado ao aeroporto para pedir justificação e reembolso qual foi o espanto que a loja estava fechada. Esta empresa é mesmo uma Fraude

Lors de notre séjour cet été à Punta Cana nous avons été super bien accueillis par Ben, notre correspondant. Grâce à lui nous avons passer de superbes vacances, il a répondu à toute nos demande, à toute heures et nous a proposé des excursions adapté à ma grossesse. Sans lui nos vacances été pareil. Si tu passes par la Merci encore !

Perfetto!

Precio interesante, no dudes en negociar

Company changed the name of hotel on our booking so the bus driver wouldn’t take us! Exceptionally patronising and unhelpful response from people at the desk at the airport. Told to get a taxi at my own expense and ‘not to be negative’. There’s a chance we could try and get a refund which will require time on the phone. Will never use this service again.

Ringe service

Jumbo tours, had a holiday with jetsgo travel, got to mallorca airport and it was jumbo tours , i was going to can pickafort, the driver was of my bus was vidio calling his wife on his phone the whole way, 1.5 hours , totally unacceptable how many points would we get for that. NEVER USE JUMBO TOURS.

Teléfonos 24h a disposición del cliente. Tuvimos un problema en los vuelos por culpa de Ryanair y ellos nos ayudaron muchísimo, proporcionándo un taxi hasta la puerta de nuestro hotel incluso con 3h de retraso de vuelo. Trato perfecto!!

Wir sind mit jumbotours von Port de pollenca zum Palma Flughafen gefahren. Buchung (über Suntransfers) war unkompliziert und günstig. Abholung bei zu erwartenden 5 min Verspätung auch super, genauso wie die gesamte Fahrt im modernen Reisebus. Kleines Manko: die abhol-Zeit wird einem nicht persönlich mitgeteilt, sondern etwas umständlich an das Hotel per Mail verschickt.

Cogíamos un avión desde Mallorca a Madrid a las 21:30 de la noche el autobús pasa a recogernos a las 17:40 estuvimos llamando desde el día anterior de la recogida a varios teléfonos para cambiar la hora , saltaba un contestador la última opción le atiende un teleoperador se escucha como descuelgan el teléfono y se corta la llamada, el mismo día de la recogida por la mañana a las nueve vuelvo a llamar y a las once de la mañana pasadas doy a la opción excursiones y que casualidad lo cogen a la primera y la solución que me dan es que no se puede cambiar la hora.

Tuve la desgracia de que Jumbo Tours gestionara la reserva de mi hotel en Barcelona y por poco acabo durmiendo en un cajero. Tras hacer y pagar por adelantado la reserva, me encuentro que en la recepción del hotel no consta mi nombre y no tienen habitaciones disponibles para mí. Tras ponerme en contacto con ellos me comunican que ha habido un error y me realojarán en otro hotel de similares características (en la otra punta de Barcelona). Pido que por favor me confirmen el realojamiento via mail pero cuelgan la llamada sin confirmar nada. Hablo con el hotel en el que iba a ser realojado y me confirman que no les consta mi nombre. Vuelvo a ponerme en contacto con Jumbo Tours y el teleoperador, de las peores maneras posibles se niega a ayudarme, a gestionar mi realojamiento o a darme ningún tipo de comunicación, sólo sabe redirigirme a un número de teléfono que estaba inoperativo al ser sábado. Finalmente, tras todo el día con la incertidumbre de no saber dónde dormir, a última hora de la tarde se me comunica que tengo una habitación en un hotel cercano a mi primera reserva, lo que me obliga volver a cruzar Barcelona con mis maletas al hombro. Leyendo las reseñas veo que no he sido el único, así que señores de Jumbo Tours, háganselo mirar.

Pongo una estrella porque no puedo no poner ninguna. Son unos LADRONES, hicimos una reserva de 6 noches en un hotel de Marrakech y cuando llegamos al hotel la reserva no existía pero sí nos lo cobraron. Ahora no quieren devolver el dinero. ESTAFADORES. Denunciaremos ante Facua

Muy mal servicio al llegar a Lanzarote, a pesar de que tenían listado de personas , tuvimos que esperar a pleno sol por un segundo autobús que llego mucho más tarde, sobre 40 minutos, todo ello sin explicación alguna. A la vuelta, por 2 minutos , no nos esperan y tuvimos que coger taxi para poder coger el avión. Todo ello con muy mala educación. No volveremos a utilizar el servicio de esta empresa.

Wir waren sehr zufrieden mit unseren Transfer vom Flughafen zu unserem Hotel. Das man bei der Hinfahrt auf die anderen Leute warten muss ist ja selbstverständlich. Der Fahrer war sehr freundlich. Er hatte teilweise enge und schwierige Strecken zu fahren und dennoch kamen wir gut an, auch wenn es ein bisschen gedauert hat. Danke für den reibungslosen Transfer.

Truffatori.

After reading the reviews I was tempted to book another just in case. Our experience wasn't the worst and went better than expected however it still didn't go without any glitches. My main concern was I needed a car seat, I booked a transfer through easy jet turns out they don't help you either. I emailed jumbo tours to tell them I needed a car seat for an infant, I emailed them 3 times and no response either time! Turn up at the airport and low and behold no car seat! They had one at the desk so that was fine for the journey to the hotel. Driver was friendly but I found he ignored me and spoke to my dad the whole journey! Luckily we only 10mins I got our hotel to contact jumbo again to advise I need a car seat for our return journey to the airport which they did and again no response. On the day a taxi turned up and no car seat, the driver was lovely and advised they did email but the taxi company does not have car seats, not sure why the information never gets back to the customer to advise if this. I ended up with my child on my lap not ideal but we had to go and luckily was only10 mins. Driver drove very carefully and wasn't toi speedy which I was greatful for. Apart from that they are OK they were on time and even early in our return but they used an external company so the credit is not for jumbotours. I wouldn't use them again though, as you can see from the reviews it's mainly a miss and that still puts me off, i think i was lucky on this occasion. Use another company.

Não fiquei satisfeita com o transfer do aeroporto e para o aeroporto em Tenerife

Hemos tenido que esperar mas de una hora para que llegaran más pasajeros de otros vuelos... No los contrataría de nuevo..

Servicio malísimo y muy lento. Llegamos a las 16h al aeropuerto de Palma de Mallorca y después de una larga espera ( más de una hora), salimos ( 17:20) con destino a nuestro hotel. El trayecto muy largo por paradas en diversos hoteles. Finalmente llegamos a nuestro hotel a las 19 horas. En conclusión, más de medio día de nuestras vacaciones perdido.

I order a transfer from this company. At arrival in the airport there was a lady waiting right outside, but we had to wait a good 20 minutos for the driver, but that was OK. On the way back to the airport the transfer was supposed to pick me up at the hotel at 14.20 pm, however one hour before I decided to contact the line to confirm since they said they would contact me to give the details but never did. A super rude lady told me to get a taxi because the transfer came to pick at 12.20! Two hours before the scheduled time! They say they contacted the hotel which the hotel denies. Anyway, first the company has all mt contacts, so they should have contacted me not the hotel, secondly you schedule a transfer for a specific hour and they decide to change for 2 hours early. Sadly it was a bad ending to an amazing trip. I do not recommend the transfer service from this company. I just glad I had that feeling of calling in advance so I was able to get the public transport to the airport in time.

Abbiamo chiamato di domenica e nessun operatore era disponibile. Il lunedì abbiamo chiesto alle 10:00 la cortesia di posticipare il transfert delle 12:00 e ci è stato risposto che il driver era su strada per venire a prenderci. Peccato che ha mancato l'appuntamento delle 12:00 e ci ha lasciati in attesa fino alle 12:4. In sintesi: scarsa disponibilità e assenza di puntualità.

Polecam. Transfer lotnisko->hotel i hotel->lotnisko na Gran Canarii bez zarzutu. Po przylocie, przed terminalem, czekał pracownik firmy i kierowal wszystkich do odpowiednich busów. Kontakt telefoniczny z biurem na 3dni przed odlotem także OK. Na 48h przed wylotem informacja w recepcji hotelu, o godzinie odbioru. Kierowca punktualny co do minuty :)

Son malos de solemnidad. Lo barato, sale caro...

WORST COMPANY! I’m a 20 year old on a solo holiday trying to get in contact with them and everytime they put me on hold then hang up. Going to have to pay for a taxi to the airport now

Excellent service

Após 5h de ter chegado ao aeroporto de Palma de Maiorca, finalmente me encontro no hotel. Autocarro muito velho e a cheirar a mofo, condutor sem experiência e completamente desorientado. Pior experiência de sempre. Não aconselho de todo!

Not recommanded! Very impertinent employee in Barcelona ( at the airport ). Disgusting man.

Pior trensfere que alguma vez tive ja estou a espera dentro de um autocarro a mais de 1 hora. Não aconselho a ninguém este serviço

Primera y última vez que cojo un servicio así… En la llegada (10:30) tuve que esperar una hora para salir hacia mi hotel, casi pierdo una actividad contratada para la 1… Y a la vuelta mi avión con salida a las 7, me impusieron la hora de recogida a las 3 sin cambio, sabiendo de antemano que en la mañana realizaba otra actividad. He ido corriendo para estar a las 3 exactas y llegan tarde media hora, después de todo. Lo peor que he llamado varias veces y no atendían el teléfono… Ahora decirme que hago en el aeropuerto hasta embarcar… son las 4… porque si yo cojo un avión a las 7 es para poder aprovechar el tiempo que me queda de este día…

i have been trying to get in touch to get a cancellation for a hotel booking and it is impossible to get i n touch and when I did manage to send a message on facebook no answer. i am actually getting the feeling of being scammed and if they dont cancel i am filing a report with the cyber crime unit.......If jumbo tours wants me to change this review to a more positive one then it had better cancel my booking

La peor empresa de transporte privado de todo el territorio español, nos ningunearon y nos dejaron tirados en la puerta del hotel, a hora y cuarto en coche del aeropuerto. Muy mal trato por parte del teleoperador que ni sabía hablar el idioma. No lo contrateis!!

No recomiendo para nada esta empresa, con todo pagado ya nos dejaron tirados en el hotel y tuve que coger un taxi, estuve llamando por teléfono y no daban señales de vida, al rato me llamaron y me dijeron que yo no había reservado NADA.SON UNOS SINVERGÜENZAS, MAL EDUCADOS Y UNOS ARROGANTES. No recomiendo para nada esta empresa.

El autobús no nos recogió para ir al aeropuerto estuvimos 1hora y media esperando y cuando llamamos nos decías que habría cogido caravana que siguiéramos esperando al final cogimos un taxi y pedimos el recibo y esperando la devolución.

Pior experiência de transfer de sempre. Depois de todas as filas associadas ao voo, ainda mais uma fila gigante e lenta para o crl do transfer. A pior logistica de sempre, o bem estar do cliente não interessa pra nada. Demorei 4h a chegar ao hotel. Inacreditável!

Just come back from Ibiza, spent the duration of the holiday trying to contact Jumbo Tours. The 1st two days the hotel was using Jumbo Tours emergency number, but no response.(Quite worrying), When we, us & our hotel, finally spoke to an advisor they stated they had found & had got our toddlers missing bag. They repeatedly told us to ring back & we honestly thought, given the number of transfers to & from our hotel during our weeks stay, they would drop the bag at our hotel reception. We had after all, reclaimed our own property. They did not return our toddlers bag leaving us limited for clothes. On the last day, when we were due to check out of our room Jumbo Tours were called again. They wanted my son to go in person to their office at an approx price of €60. After realising we had to check out of our room & had insufficient time they stated they would give the driver our bag to return to us on the departure transfer. They did not do this at all. There was no bag left with the driver, much to our annoyance. I twice emailed this company, once at resort requesting the return of our property, and earlier this week on our return home asking this company to ship our claimed personal belongings home to us. I have not had any response. I can only conclude they had no intention of returning our property to us. Very poor service this company would not have had any inconvenience in returning our property. No excuse. Beware travellers. Beware busy flustered parents. Never had any response or anything & our belongings were never returned from Jumbo Tours. If using this company hold on very tight to your belongings. Disgraceful, we was made all week to call in every day wasting our holiday & time, under false pretences by all accounts. We also spent a lot of time washing by hand the few items of clothing we had left for our toddler. When able to travel again I would personally upgrade transfer company & pay more for transfers to avoid such poor unacceptable service. 1st time I have ever encountered this problem but clearly we was not helped as promised or respected as tourists wanting a good break. That company frequently transferred tourists to our hotel so it was inexcusable our toddlers bag was not returned. My 1st time in Ibiza & last thanks to Jumbo Tours as we have only stressful memories. As a result, we felt unwelcome & undervalued as a tourist as we was repeatedly misled & let down by our bad experience & Jumbos' deliberate & poor customer service. Very unpleasant experience. That was our memory of our last break prior to Covid. I am still really annoyed. No email from company. Nothing.

Have fun if you need some help with your booking and you have to call them.

Falta no se si ellos o hotelbreds me cancelaron una reserva que ya estaba pagada en un hotel y no hay manera de comunicarse con ellos. Pues me han estafado y e perdido mi dinero

All good and will use again next time

Muy eficaz

Never replied to my emails

Don’t use this company waited over 40 minutes 4 coaches turned up and not one was for us!!! Waste of money. Tried calling but offices hours are 9-12 doesn’t help with a 8am pick up. Tried the out of offices numbers with no reply!

Excelente servicio

Please please do not use this so called company on holiday in mallorca with 4 children and a 6 month old baby didn't show up at hotel to bring us to the airport.... ended up we had to get a taxi with cost us 160 euros called the number she just washed her hands of us and said to get a public bus

Stay away from this company. They didnt collect us from airport we ended up paying for 2 taxis which cost 160euro then when returning home we called 3 times before to confirm and they went to the wrong hotel and didnt pick us up...she told us to go get a public bus even though they had taken £170 for our transfers...we ended up having to get 2 more taxis another 160euro and just made our flights we had a baby and disabled child with us aswell...pure disgrace the total we paid for lifts was more than our flights .

No.contestaron mi e mail

The apartment was terrible. Loudness the whole night. I will never book with Jumbo Tours again!

Pedi ayuda para resolver un problema de un hotel y jamas me respondieron

Muito atenciosos, sem problemas com o transfer!

Great for kids aged 8-16 and for adults

Estuve aquí haciendo prácticas hace un par de años. Uno de los episodios más negros de mi vida reciente, hasta el punto de necesitar ayuda psicológica en los meses posteriores. Un caso de moobing de manual.

Agencia de viajes para negocios B2B

nos dejaron tirados en el hotel y tuve que coger un taxi no tienen verguenza

Son unos incompetentes, si por algún motivo tienes que cancelar la reserva. Te pasan de compañero en compañero y ninguno soluciona nada. Dan correos electrónicos falsos diciendo que envíes un correo para cancelar la reserva. La agencia más penosa con la que e tratado, nose como no ha cerrado ya.

Hicimos una reserva de traslado del aeropuerto al hotel y a la inversa con ésta compañía en Mallorca. Según la reserva el trayecto duraba 1 15h min siempre sujeto a paradas y tráfico. El día de llegada había un tráfico fluido pero hizo muchísimas paradas hasta el punto que el trayecto se alargó 3.30h. En mi caso viajaba con un niño de 3 años... una vergüenza. La vuelta la hice en taxi sin dudarlo. Les llamé y me dijeron que enviara un mail con la queja y no se han molestado en responder. Vergonzoso.

Empresa de poca seriedad, nos dejaron tirados en el hotel, no ofrecieron el servicio contratado del hotel al aeropuerto de palma. Muy incompetentes.

Steer clear of this company if you can. They left us at our hotel in tunisia after 1.5 hours of hanging around we decided to book a taxi before we missed our flight home. 3 phone calls were made to them by the hotel and we was told yes they are on there way, they will be 10 minutes, an hour later still not arrived. Absolutely dreadful.

,z

Empresa seria. Muy buen trato al cliente y servicio de atencion rápido y eficiente. Recomiendo esta empresa al 100%

Gente de una calidad humana incomparable , una empresa de nivel muy alto!

Buena gente pero jefes bastante inútiles...

These operators have bn ignoring our requests for refund for 2 months now, well let’s see if they laugh when we take them to small claims court what should of cost them a few hundred quid will jump to £5,000 + court fees because I’m going to win , Please people stay away they duno you in the middle of know where then disappear

Dreadful service, disorganised, buses leave incredibly late without any information why, online reservations are often lost and information regarding times and stops is incorrect or vague.