Alamo Rent A Car - Estación de Tren Reus

Muy buen servicio

Todo perfecto

Buenas tardes Decepcionado con esta compañía Tienen publicado un horario de apertura de la ofina del ave de Tarragona y del tren en Reus y no responden los teléfonos y la computadora te dice que están cerrados He querido contactar para informarme un poco más y ha sido imposible

Simplicidad en la entrega y recepcion del coche

On the 16th of April I made a reservation for a car in Palma de Mallorca. Upon arrival on 30th of April at approximately 00:30 a.m. to collect my vehicle with my friends, we were informed by an Alamo employee that no cars are available. Keep in mind I received a confirmation on my booking and even filled out all the information required for accelerated check-in. The Alamo employee offered us to either take a taxi or rent a car from a different company. Taking a taxi was not an option since we already had pre-booked plans around the island. At the time, the employee explicitly assured us that Alamo would cover any additional cost incurred due to this inconvenience. Acting in reliance on this assurance, we rented a car from a different company at a significantly higher price. The unplanned expense, coupled with the disruption and loss of approximately four hours from our itinerary, has resulted in both financial loss and considerable inconvenience. To emphasize the severity of the situation, this was happening in the middle of the night which made everything including finding a new car to rent much more difficult. Later that day (30th of April), I wrote a formal complaint and a request for a reimbursement to customerservicepalma@em.com. After speaking with of your employees via email, I finally received an email stating that my refund request has been approved. It was also stated that the corresponding amount which is: 448,94 EUR (new rental) – 115,71 EUR (original reservation with Alamo) = 333,22 EUR. I have also sent the invoice for our new rental to ensure transparency on our side. I received this email on 19th of May. Since then, I have not yet received the money, nor have I received any response from Alamo. I have written several more emails to check if there may be any issues on their side. On the 9th of July I even tried to contact Alamo via Facebook since email was clearly not an option anymore. After explaining the situation once more I received an email on the next day (10th of July) stating that my request has been forwarded to the branch. Since then, I have not heard anything from Alamo. Overall, I have been waiting for the reimbursement for over 2 months now despite it being APPROVED on the 19th of May. My patience is now at its limit. This has been the most horrible and awful experience with any car rental company. I strongly recommend everyone to NOT even consider Alamo as an option to rent a car. The worst part is we were not the only ones. There were at least 6 or more groups of people there who also had no car waiting for them despite making a reservation or even paying for the rental. ABSOLUTE DISGRACE

We have booked my with Alamo/Enterprise via Booking.com they are a big time liar and very unprofessional ad well. We have booked automatic small car but they were insisting to take the manual mini bus woth 9 seats. They couldn't give anything alternative as well. Please mu humble request from now on NEVER !!! Booked any cars with them ALAMO/Enterprise at Reus train station !!!!

Tuve siempre muy buena experiencia e interacción con Álamo durante un período de tiempo bastante extenso. Buena relación precio-servicio. Muchas gracias a DIEGO que nos atiende de maravillas.

Una pasada me e tenido que ir y alquilar un taxi por qué no avía nadie después de alquilar el coche cobrármelo y me voy sin coche son unos impresentables recomiendo no hacer nada con ellos

Booked a car through Jet2, who used a broker who then used Alamo in Reus to supply the car. The paperwork we were given said to take a passport or ID. When we arrived at the office they asked for my passport. I advised them I had my photo ID with all my personal info on and driving licence info but they refused to let me have the car despite me showing them the documents we had stating what ID to bring. The lady who spoke to us was extremely rude and unhelpful and in her own words ,"It's policy in Spain to need a passport to hire a car and it wasn't her concern the documents stated otherwise and it was the brokers issue". We were told we would be charged 3 days car hire for cancelling if we didn't return within 1 hour with my passport, which they knew was impossible as we were not staying in Reus. We had travelled there in a taxi costing £35 Euros and then had to get a bus back which took over an hour. We ended up hiring a car from another company, and they told us it is not policy in Spain to see the passport, but it may have been Alamo policy. We were later advised there had been other complaints about the same branch and staff in the past. The whole experience was terrible. We had a wheelchair user with us and had booked this car months in advance to make getting around easier. Would not recommend people using Alamo in Reus at the train station.

Reserve con 2 semanas de antelación y me mandaron el ultimo día cancelado según dicen k por no a ver disponibilidad ..una falta de respecto ,no lo recomiendo a nadie .y cuidado con cogerlo sin seguro extra

We had a great experience with Alamo Rent A Car in Reus. Joe was excellent, friendly, and professional throughout the process. We hired two cars, both of which were in very good condition, inside and out. We also received our deposit back just a few days after returning the cars. Highly recommend! Thank you Ariel & Family

This was my first experience renting with Alamo/Enterprise in Reus. I chose them expecting a competitive price compared to renting from the local airport. While the staff were extremely friendly during both the collection and return of the vehicle, I encountered an issue that was quite frustrating. Despite booking a full-sized Standard Automatic car months in advance, I was informed upon arrival that none were available. Instead, I was offered a manual SUV, which was not what I had reserved. Ultimately, they provided me with an automatic hatchback. I wish I had been notified in advance that the specific car I booked would not be available. This would have given me the option to cancel and book with a different rental company. Given that I made my reservation well in advance, there should have been ample time to source the correct vehicle. I was somewhat disappointed with this experience, especially as it is not what I have come to expect from Alamo. Better communication would have greatly improved my experience.

The staff in the Reus office, in particular Omar, really went the extra mile. I’d booked an automatic car through VIP Cars and they arranged a deal with Alamo. Unfortunately, the fact I needed an automatic wasn’t communicated to Alamo & they supplied a manual vehicle. I’m disabled & not able to drive a manual. Omar could not have been more helpful- he searched for another car & took us to an office some distance away , where they had something suitable. It was an upgrade from the basic car I’d booked but the original rate was honoured. The mistake wasn’t Alamo’s, but they did everything they could to put things right. After so many bad experiences with car hire companies, it was fantastic to meet such helpful & lovely staff. It was a positive experience I’ll always remember.

Слишком долго возились с нашим заказом на машину, 3 часа !! И подсунули в итоге за цену люкса средний класс , ибо им нужна была кредитная карта физическая , об этом никто не предупреждал. Пожалуйста, обходите это стороной, если хотите сохранить нервы.

Ужас, долгое обслуживание получили машину хуже класса чем заплатили

Pésima experiencia, no informan de nada cuando se entrega el coche, ni de coberturas extras que puedes contratar ni costes extra que luego te cobran sin informar en función del destino ni sistema de arranque del coche,....Te dan una tarjeta con un teléfono al que puedes llamar en caso de problema que está apagado y es imposible la comunicación con ellos.Ningún servicio de atención al cliente.Tuvimos un problema porque no nos enseñaron a arrancar el coche (tenía un sistema especial) y no sólo no nos devolvieron la fianza sino que nos hicieron un elevado cargo adicional en la tarjeta de crédito.Es una vergüenza, no animo a nadie a contratar con esta empresa

scammers, change the rules at their discretion, terrible communication between employees and clients, money never returned

Arrived and told the car we have rented is not available despite us booking it 4 months prior. We received no communication regarding the cancellation prior and on calling the third party company we had booked through they had said it was still showing as confirmed. Jankel lied and told us he had cancelled it on their system but he had not. We also asked about a car parked outside and Jankel said this was his car - 20 minutes later a customer came and picked it up - another lie from Jankel. Shocking customer service and no apology from Carlos or Jankel for the inconvenience - avoid these cowboys at all costs.

Esta empresa es una estafa. Devolvi el coche en perfecto estado, lo aceptaron sin ninguna reclamacion, devolvieron la fianza y 2 meses despues me empezaron a reclamar daños sin aportar ninguna prueba.

I have been charge £51 for a car and when I got there they didn’t had the car I had rented. The guy at the reception told me he is going to cancel my booking from their side since they didn’t had the car. This gentleman didn’t cancel my booking and instead he said that I didn’t had my driving license with me. Now I have been charged without getting the car…avoid avoid avoid….

Quick and easy service would highly recommend! Jankel and carlos very friendly and helped me throughout the service. Would highly recommend!

Alquile un coche de una categoría, me dieron un CUPRA de categoría inferior. El coche tenía problemas de software. Se bloqueó la pantalla multimedia, no funcionaba nada incluida la calefacción. Les envío un mensaje y nunca contestan. Al devolver el coche me dicen que me abonarían la diferencia por el cambio de categoría, llevo dos semanas llamándolos y pasando por la oficina y no me dan solución. Ni hablar que me dijeron que me compensarían por el coche que me dieron. Muy mala experiencia!!!