Casitas Canarias - Agencia de alquiler de alojamientos en Gran Canaria

Buen clima

La Burbuja en Moya es preciosa y un espacio fenomenal e íntimo. La casa cueva tiene una temperatura bastante fresca en comparativa al exterior, sobre todo si vienes en verano o en meses de calor. Todo es estupendo. Solo extrañé el gel de baño que no tragimos pensando que habría, pq normalmente este tipo de hospedajes lo suelen incluir. Sólo decir que hay muchas moscas y avispas así que es recomendable que lleven repelente por si acaso , para ponerse en el cuerpo.

Casas preciosas para disfrutar y desconectar.

Casas rústicas para unas vacaciones tranquilas

Web adecuada para reservar casas rurales y viviendas vacacionales

Henos reservado varias veces con ellos y siempre nos han ofrecido un buen servicio. Son muy amables.

La estancia estaba espectacular, muy limpio, la propietaria muy atenta a nuestras necesidades, el lugar muy bonito y tranquilo.

Sehr guter Service und Kommunikation. Buchungs-und Bezahlungsabwicklung sehr einfach und schnell. Das gebuchte Haus ist eine erstklassige Adresse!

We hired a villa through this company in Gran Canaria between the 15th August 2019 and the 29th August 2019. The villa was in a beautiful setting, both peaceful and private. It was spacious however the third bedroom was not really adequate. There was no air conditioning and the settee's were not made up into beds on arrival. The pool was permanently too cold. The outside temperature was between 28 and 34 degrees each day and yet it remained very cold throughout. We also had to relentlessly clean pine needles and other general dirt from the pool on a regular basis. The one outside seating area was tired and falling apart. We were unable to have more than 2 Air Conditioning units on during the day and 3 at night or it would trip the electricity switch for the whole property. None of this obviously being mentioned within their write up for the property. We were unlucky enough to be there during the period of wild fires and got evacuated for three nights. The villa owner stated he had been in touch with Casitas Canarias and they would reimburse any hotel cost incurred by us while unable to return to the property. Casitas Canarias actually booked us into a nearby hotel on the first night away at a cost of 190 euros without parking. I found parking costs to range between 10 and 17 euros per night at hotels. We were left to source our own accommodation out for the subsequent 2 nights without any help, guidance or support from Casitas Canarias. They did after prompting from me offer an alternative villa but this was up in the mountains where everyone was being recommended not to attend due to the 'out of control' fire and also only offered a shared pool and BBQ area. This was not a like for like swap. The owner of the villa was the only one to keep in touch with us throughout the ordeal. The owner remained optimistic and convinced us each day that we were more than likely to return to his villa that day. This left us unable to book an alternate long term stay and made it that we were stuck with all our belongings in a hire car. This was not secure and left us feeling uneasy on the island. We were forced to eat every meal out, rather than the self catering accommodation we had booked and carefully financed for. On return to the villa I had to submit all my receipts to Casitas Canarias detailing each hotel and parking cost. This was not really what I wanted to be doing while on holiday but I understood it needed to happen to allow them to reimburse me correctly. They later wrote to me, again after me having to chase them up twice, to say they were only reimbursing me the 3 nights cost I had paid for the villa and not the actual cost of hotels. This being 245.91 euros less than I have had to pay out. This is despite every promise previously given to fully reimburse me and us following the criteria given by them regarding hotel booking costs. I also wondered why I had to submit a report and all my receipts to them, if all they ever intended to do was refund me the nightly cost of the villa? Casitas Canarias blamed the owner and the owner blamed Casitas Canarias. I am out of pocket through absolutely no fault of my own and Casitas Canarias failed to recognise or remotely care for the hardship my family suffered. The owner seemingly lied to me about the fact he had spoken and agreed with them that they would fully reimburse me. The whole experience has been highly disappointing. They made us feel like we had been the problem throughout this and frankly it was the worst customer service I have ever received. To clarify some points made out in the company's reply to this. 1) I did not seek out the 4 star Roca Negra in Agaete. The property owner told me to go there. On arrival, the fire was visibly coming down the valley towards the hotel. It was an unsafe location. The only place left to accommodate 4 people, in the early hours of the morning, was the less impressive Marriet. 2) I was not offered a like for like alternative villa. 3) The villa owner assured me 'in writing' of compensation through Casitas.

Good apartments, really central at first line.

Buen trato al cliente con muy buenos precios