Servatur Riosol

 Respuesta de Servatur Riosol

Kjære Thomas Torseth, Takk for at du delte opplevelsen din med oss. Vi er glade for å høre at romstørrelsen, renholdet og frokosten levde opp til forventningene dine, og at bassengområdet og baren bidro til et hyggelig opphold. Vi beklager at deler av opplevelsen ikke levde opp til forventningene dine, og vi forstår at dette påvirket komforten din. Vårt mål er alltid å tilby våre gjester en smidig og behagelig opplevelse, fra rommene til fasilitetene. Vi setter pris på dine kommentarer og håper å få muligheten til å ønske deg velkommen igjen en annen gang. Med vennlig hilsen Servatur Riosol

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Dear Aj, We thank you for your rating, beautiful pictures, and the time dedicated to publishing them. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Claire Gardner, Thank you for sharing your feedback. We are sorry to hear that your experience, as described, did not reflect the clean and comfortable environment we aim to offer. Our team works daily to maintain our rooms and facilities to the standards expected by our guests, and we regret that your overall impression was not a positive one. Issues such as cleanliness or room incidents are normally resolved quickly when reported to our staff, and we are sorry if this was not clear during your stay. If you would like to share more details so we can review your case further, please feel free to contact us at guestexperience.riosol@servatur.com. Your comments are important and help us continue improving the experience we provide. Kind regards, Servatur Riosol

 Respuesta de Servatur Riosol

Dear Cameron Levers, Thank you for choosing our hotel and sharing your experience. We are delighted to hear that you enjoyed your stay, especially our daily activities, the views, and our convenient location. We sincerely appreciate your kind words about our team and will be sure to recognize Peter for making a positive impression. It is wonderful to hear that the room amenities contributed to a comfortable stay. We appreciate your feedback on the variety of meals and will take it into consideration as we strive to provide a complete dining experience. We are also glad that the in-room safe provided you with peace of mind during your visit. It has been a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay. Kind regards, Servatur Riosol

 Respuesta de Servatur Riosol

Estimado/a Tronca, Gracias por compartir su comentario. Lamentamos sinceramente la experiencia que describe al intentar realizar su reserva. La situación que menciona es rara y excepcional, y no corresponde al funcionamiento habitual de nuestro sistema de reservas. En casos puntuales, los precios pueden actualizarse de forma automática cuando la disponibilidad cambia o cuando otra reserva se está procesando al mismo tiempo, entendemos que esto puede resultar confuso. Esperamos tener la oportunidad de atenderle y mejorar su percepción. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Juan Carlos, Muchas gracias por su excelente valoración y por compartir su experiencia en Servatur Riosol Hotel. Nos alegra saber que disfrutó de sus 10 días con nosotros y que nuestro personal, la limpieza y la gastronomía estuvieron a la altura de sus expectativas. Apreciamos especialmente sus palabras sobre la atención de nuestro equipo y la dirección, así como su mención a nuestras piscinas y las impresionantes vistas a Puerto Rico. Nos alegra saber que su salida fue cómoda gracias a nuestro servicio de traslado. Será un placer recibirles de nuevo muy pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola Jesús, Muchas gracias por compartir tu experiencia y por la excelente valoración que nos has dado en habitaciones, servicio y ubicación. Nos alegra saber que encontraste nuestras instalaciones impecables, la habitación cómoda y bien equipada, y que el desayuno te pareció variado y de calidad. También queremos agradecer tus palabras hacia nuestro equipo. Saber que te sentiste bien atendido y con un trato cercano es muy importante para nosotros. Que recomiendes el hotel y que quieras volver es la mejor recompensa. Estaremos encantados de darte la bienvenida de nuevo cuando decidas regresar. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola William, Muchas gracias por tu comentario y por la excelente valoración que nos has dado en habitaciones, servicio y ubicación. Nos alegra saber que tu familia y tú disfrutasteis de una estancia fantástica, que la atención de nuestro equipo fue un punto destacado y que tanto la comida como la limpieza estuvieron a la altura de vuestras expectativas. Que nos recomiendes es el mejor reconocimiento que podemos recibir. Estaremos encantados de darte la bienvenida de nuevo cuando quieras volver a visitarnos. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola Luis, Muchas gracias por compartir tu experiencia y por la excelente puntuación que nos has otorgado en habitaciones y servicio. Nos alegra saber que encontraste las habitaciones espaciosas y limpias, que disfrutaste de la ubicación y que la cocina estuvo a la altura de tus expectativas. Que digas que repetirías sin dudarlo es para nosotros el mejor reconocimiento. Estaremos encantados de darte la bienvenida de nuevo en tu próxima visita. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola Sara, Muchas gracias por dedicar tiempo a compartir tu valoración y por la excelente puntuación que nos has otorgado en habitaciones, servicio y ubicación. Nos alegra saber que disfrutaste de las instalaciones y que nuestro equipo te hizo sentir bien atendida durante tu estancia. Que nos digas que repetirías sin duda es uno de los mejores reconocimientos que podemos recibir. Será un placer darte la bienvenida de nuevo cuando decidas volver a visitarnos. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Querida Rania, Muchas gracias por tu comentario y por la excelente valoración que nos has otorgado en habitaciones, servicio y ubicación. Nos alegra mucho saber que encontraste en Servatur Riosol un lugar perfecto y económico para relajarte. Esperamos recibirte de nuevo muy pronto para otra estancia agradable en Gran Canaria. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Frank, Thank you very much for your good rating and for taking the time to share your experience with us. We are happy to see that you enjoyed the great view, found our hotel child-friendly, and appreciated the value we offer. It is also wonderful to know that the rooms, service, and location met your expectations. Your feedback encourages us to continue working to ensure that our guests enjoy a pleasant and comfortable stay. If you ever plan to return or have any suggestions, please feel free to contact us at guestexperience.riosol@servatur.com We would be delighted to welcome you again. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jens, Thank you very much for your good rating and for sharing your kind words. We are delighted to know that you enjoyed the cozy atmosphere of our hotel, the good service, and the quality of our food. We understand that the many stairs can be a challenge, though they are also part of what gives our hotel its unique charm and the wonderful views over Puerto Rico that so many guests appreciate. We truly value your feedback and hope to have the pleasure of welcoming you back for another pleasant stay. If you have any suggestions or special requests for a future visit, please feel free to contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear E HZ, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed the beautiful views from our hotel, something many of our guests appreciate. We are, however, sorry to read that some aspects of your stay did not meet your expectations. Your comments regarding the room presentation and food temperature have been shared with our housekeeping and kitchen teams so that we can review and improve our service. We also understand that our hillside location may not be ideal for everyone, although it does provide the stunning views over Puerto Rico that many of our guests value. We appreciate your constructive feedback and will continue working to enhance our guests’ experience. Should you wish to share any additional details or suggestions, please contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Bood, Thank you very much for sharing your feedback and for the good rating you gave us. We are happy to know that you enjoyed your stay, particularly our convenient location near the Europa Centre and the services provided by our on-site shop. We appreciate your comments about the pool size and the availability of irons. For your next visit, please note that irons can be borrowed directly from our reception team, who are always happy to assist. Your feedback helps us continue improving, and we hope to have the pleasure of welcoming you back soon. If you wish to share any further details about your stay, you can contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kasper, Thank you for sharing your detailed feedback following your stay at Servatur Riosol. We are very sorry to read that your experience did not meet your expectations. While we are pleased to hear that you enjoyed the breakfast and appreciated the views, we regret that several aspects of your stay were disappointing. Your comments about the condition of the room and pool area have been carefully reviewed with our maintenance and housekeeping departments. Continuous maintenance and refurbishment work is carried out throughout the year, and your observations will help us prioritise future improvements. Regarding your remarks about cleanliness, we sincerely apologise if the standards did not meet what we aim to provide. Our cleaning protocols are strict, and we have addressed this with the team to ensure better supervision and consistency. As for food quality, our chefs work daily to offer a variety of dishes that cater to different tastes. We are sorry that the buffet did not meet your expectations and appreciate your input, which helps us improve our culinary offer. Please be assured that the safety and comfort of our guests are always our highest priority, and all necessary measures are in place to ensure a secure environment throughout the hotel. Should you wish to discuss your experience further, you are very welcome to contact us directly at guestexperience.riosol@servatur.com . Your feedback is valuable, and we would appreciate the opportunity to address your concerns personally. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Sandra, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Del, Thank you for sharing your feedback and for highlighting the positive aspects of your stay, including our location, views, and the value you found. We’re especially pleased to hear that you had an amazing holiday overall and that Maddie from the animation team made a strong impression with her energy and professionalism. We also appreciate your constructive comments about the areas where you feel improvement is needed. Your observations regarding the cleaning service, AI drink policy, food temperature, and facilities—particularly the kids’ area and VIP pool—have been noted. These kinds of insights help us focus on what matters most to our guests. Thank you as well for sharing your full review on Facebook—we’ll take a close look at your suggestions. If you wish to discuss your experience further, please don’t hesitate to contact us directly at: guestexperience.riosol@servatur.com We hope to welcome you back in the future under improved conditions. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kevin, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Helena, Thank you so much for your wonderful review and the excellent rating you gave us for our rooms, service, and location. We are delighted to know that you had such a lovely stay at Servatur Riosol and that you found our hotel well-equipped for families, couples, and friends alike. It is especially rewarding to hear your kind words about our reception team. We will make sure that Paul, Tamara, and Edgar receive your praise—they will be thrilled to know they helped make your stay so enjoyable. We truly appreciate your recommendation and look forward to welcoming you back for another relaxing holiday with beautiful views. Should you wish to contact us before your next visit, please reach us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Melanie, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Edita, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Nerea, Le agradecemos que haya compartido su opinión con nosotros. Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas y, sobre todo, que haya encontrado deficiencias en la limpieza de la habitación. Este no es el nivel de calidad que deseamos ofrecer y tomamos nota de lo ocurrido para revisar lo sucedido con el equipo de limpieza y garantizar que no se repita. Nos alegra, sin embargo, saber que destaca la amabilidad de nuestro personal. Valoramos mucho su reconocimiento, ya que nuestro equipo se esfuerza cada día por ofrecer una atención cercana y profesional. Nos gustaría tener la oportunidad de recibirle nuevamente y mejorar la impresión que se ha llevado. Si desea facilitarnos más información sobre su estancia, puede contactarnos directamente en guestexperience.riosol@servatur.com Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Karen, Thank you very much for your kind words and for the excellent rating you gave our staff and rooms. We are delighted to know that you found our team friendly and efficient, and that you appreciated the cleanliness and comfort of your accommodation. We understand that the location at the top of the hill can be challenging, although we are glad you enjoyed the fabulous views that make our setting so unique. Many guests find that the panorama over Puerto Rico is one of the highlights of their stay. If you plan to visit us again, please do not hesitate to contact us at guestexperience.riosol@servatur.com so we can assist you with anything that may make your next stay even more comfortable. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear James, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed the room and the views, which are indeed one of the highlights of our location. We are, however, sorry to read that our food and drinks did not meet your expectations. At Servatur Riosol we work daily to provide a wide variety of fresh and balanced options, both in our buffet and in the bar service. Many of our guests positively value the quality and variety of our all-inclusive offer, and we regret that your experience did not reflect this. Regarding our team, we take great pride in the friendliness and professionalism of our staff. We will share your impressions with the management so that we can continue to improve the service we provide to every guest. If you would like to share more details about your stay, please contact us directly at guestexperience.riosol@servatur.com Your feedback is very valuable to us, and we hope you might reconsider and give us the opportunity to welcome you back in the future. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hello Jamie, Thank you for sharing your detailed feedback about your stay with us. We are pleased to read that you enjoyed the great view, our convenient location, the variety of food and drinks, and the friendliness of most of our staff. We are also glad to know you valued the entertainment and pool area. At the same time, we regret to learn that several aspects of your stay did not meet your expectations. Regarding air conditioning, although most of our rooms do not include this feature, we also offer accommodations with air conditioning. Guests whose reservation does not specify this option can always rent a portable unit at Reception. We are sorry to hear that the portable system did not fully meet your needs during the Calima heatwave. We also acknowledge your concerns about outdoor dining, pool management, maintenance, and the atmosphere during the school group’s visit. Your observations have been shared with the relevant departments so we can continue working on improving the overall guest experience. If you wish to share any further details about your stay, please feel free to contact us directly at guestexperience.riosol@servatur.com . We appreciate your comments, as they help us to keep improving. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hello Alison, We are delighted to read your wonderful review and to see the excellent rating you gave us for service and location. It is fantastic to know that you and your boyfriend enjoyed your 7-night stay and that you found our hotel clean, well-organised, and welcoming. Your kind words about our staff and facilities mean a lot to us, and we are especially pleased to know that your experience turned out to be so positive despite initial concerns. We have also noted your comment about the lift and will continue working on this to improve comfort for our guests. Should you wish to share any further details about your stay, please feel free to reach us at guestexperience.riosol@servatur.com . We would be delighted to welcome you back for another enjoyable stay. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hello Andy, Thank you for taking the time to rate your stay with us. We regret to see that your experience did not fully meet your expectations regarding the rooms, service, and location. Your feedback is very important to us, and we will take your comments into account as we continue working on improvements to ensure our guests have a more enjoyable experience in the future. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola Nacho, Muchas gracias por la buena valoración que nos has dado y por destacar lo mucho que te ha encantado el hotel. Nos alegra saber que la experiencia en general fue positiva y que disfrutaste de tu estancia. Tomamos nota de tu comentario sobre los insectos en la habitación y lo trasladamos a nuestro equipo de mantenimiento y limpieza para reforzar las medidas preventivas y garantizar el mayor confort posible a nuestros huéspedes. Esperamos volver a darte la bienvenida pronto. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola Urs, Muchas gracias por la excelente valoración que nos has otorgado y por tomarte el tiempo de compartir tu experiencia. Nos alegra saber que disfrutaste de las impresionantes vistas al mar, de la atención de nuestro equipo y de la oferta gastronómica variada y de calidad. También nos complace que hayas apreciado el buen mantenimiento y la limpieza del complejo. Comentarios como el tuyo son una gran motivación para todo nuestro equipo. Esperamos volver a darte la bienvenida muy pronto. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Julie, Te damos las gracias por el tiempo que has dedicado a publicar tu opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Kate, Thank you for taking the time to share such a detailed review of your stay with us. We truly regret that many aspects of your experience did not meet your expectations. We would like to clarify that although most of our rooms do not have air conditioning, some do. Guests whose reservation does not specify “air conditioning” can always rent a portable unit at Reception to make their stay more comfortable. Regarding other aspects you mentioned, we are sorry that the photographs and descriptions from your booking platform did not reflect what you expected. We continually review and update the information available online to ensure it is accurate and transparent. We also regret that the cleanliness and condition of your room did not meet our usual standards, and your comments have been shared with the housekeeping and maintenance teams for immediate review. We are pleased, however, that you enjoyed the views and found many of our staff to be pleasant. If you would like to provide us with more details or need assistance for a possible future stay, please do not hesitate to contact us directly at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Ashley, Thank you for sharing your feedback. We are glad that you appreciated the service provided by our staff and the location of the hotel. We would like to clarify that all room categories at Servatur Riosol Hotel offer the option of air-conditioning. Guests who book accommodations without this option can always rent a portable air conditioner from Reception to ensure comfort during their stay. We are sorry to hear that you experienced difficulties with this during your visit. Regarding the presence of ants, we take comments like yours seriously and are reinforcing our insect control measures throughout the hotel to minimise any inconvenience. Your observations about breakfast and lunch are noted and will be reviewed by our culinary team to help improve variety. If you wish to discuss your experience further, please contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Vittorio, Thank you for your good rating and for taking the time to share your experience. We are glad to hear that you appreciated the value and enjoyed your stay with us. Your feedback encourages us to continue improving our services for all our guests. If you would like to discuss your stay further, you can contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Julia, Thank you very much for your excellent rating and for sharing such a detailed and positive review. We are delighted to hear that you enjoyed the views, the facilities, the food, and the friendly service of our staff. Your feedback about the variety of activities and the entertainment is greatly appreciated and motivates us to keep offering the best possible experience to our guests. If you would like to discuss your stay further, you can contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Dar, Thank you for your positive rating and for sharing your feedback. We are glad that you enjoyed the views and found our staff attentive. Regarding the presence of ants and cockroaches, please know that we continuously reinforce our insect control measures throughout the hotel to minimize any issues, and we appreciate comments like yours as they help us improve. If you wish to discuss your stay further, you can contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Inma, Lamentamos sinceramente que su experiencia en Servatur Riosol no haya sido satisfactoria. Queremos aclarar que ofrecemos alojamientos con aire acondicionado en todas las categorías, y que los huéspedes que reservan habitaciones sin esta opción pueden solicitar un equipo portátil en Recepción durante su estancia. Lamentamos que en su caso no se le entregara el ventilador solicitado a tiempo y tomamos nota de su comentario para mejorar nuestro servicio. Si desea comentarnos más detalles sobre su estancia, puede contactarnos directamente en guestexperience.riosol@servatur.com Saludos cordiales, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado/a Leyva, Gracias por dedicar su tiempo a compartir su opinión tras su estancia en Servatur Riosol. Lamentamos sinceramente que la habitación asignada no haya cumplido con sus expectativas y tomamos nota de cada una de las incidencias que menciona. Nuestro equipo de limpieza y mantenimiento trabaja a diario para asegurar el buen estado de las instalaciones, y lo que describe no refleja los estándares de calidad que queremos ofrecer a nuestros huéspedes. Revisaremos este caso con especial atención para evitar que situaciones similares vuelvan a repetirse. En relación con las instalaciones, nos gustaría señalar que la piscina exclusiva para adultos forma parte de un espacio diferenciado con servicios adicionales, motivo por el cual tiene un coste extra. Por otro lado, comprendemos su comentario sobre la alta ocupación en la piscina principal, algo habitual durante el mes de agosto, y seguiremos buscando medidas para mejorar la experiencia de todos nuestros clientes. Agradecemos, no obstante, que destaque la amabilidad de nuestro personal, la comodidad de contar con un supermercado en el propio hotel y la buena ubicación. Sentimos no haber logrado que su estancia resultara satisfactoria y le aseguramos que sus observaciones serán tomadas en cuenta dentro de nuestros procesos de mejora continua. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Carmelo, Le agradecemos el tiempo que ha dedicado a compartir su opinión sobre el Hotel Servatur Riosol. Lamentamos que su experiencia no haya sido satisfactoria. Sin embargo, nos gustaría aclarar algunos puntos mencionados en su comentario. El hotel está construido en una zona montañosa, por lo que es habitual que los accesos incluyan escaleras. Para aquellos huéspedes con movilidad reducida, disponemos de ascensores y, en caso de dificultad, nuestro personal está siempre disponible para ofrecer asistencia. El ascensor cuenta con un mantenimiento regular y, en situaciones excepcionales de avería temporal, se actúa de inmediato para garantizar la seguridad de los pasajeros. Respecto a la limpieza de las habitaciones y al control de insectos, nuestro equipo realiza protocolos de higiene y desinfección de manera diaria, así como tratamientos preventivos periódicos. Lamentamos si encontró algún inconveniente puntual, pero estos casos son excepcionales y se abordan con rapidez cuando son notificados al personal. Las piscinas están dimensionadas según la capacidad del hotel, y se supervisa constantemente el cumplimiento de normas para garantizar la seguridad y comodidad de todos los huéspedes. La música en las áreas comunes cumple con los niveles recomendados y se ajusta según la normativa vigente. En cuanto a los baños comunes y el comedor, se mantiene un programa de limpieza diario y revisiones de mantenimiento. La cristalera mencionada ha sido revisada y cuenta con las medidas de seguridad necesarias para el uso de nuestros clientes. Sobre la comida, disponemos de un buffet variado que incluye rotación de platos y señalización, con atención constante de nuestro personal para facilitar la identificación de cada opción. Tomamos en serio todos los comentarios y le invitamos a que contacte directamente con nosotros en guestexperience.riosol@servatur.com para poder atender cualquier incidencia de manera personalizada. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Abigail, Thank you for sharing your detailed feedback. We are truly sorry to read that your stay did not meet your expectations. Cleanliness and guest comfort are fundamental to us, and what you describe does not reflect the standards we work hard to maintain. Your comments regarding the shower, room cleaning frequency, and service delays have been carefully reviewed with our housekeeping and front desk teams so we can avoid situations like the one you experienced. Regarding air conditioning, all our accommodation categories offer options with air conditioning included, and for those without it installed, we also provide portable units for rent to ensure comfort during warmer days. We also want to address your comments about insect presence. While our hotel follows strict pest control protocols, we understand how unsettling these incidents can be. Feedback like yours helps us to reinforce our measures throughout the property. We are glad to know you enjoyed the views and balcony, but we regret that other aspects overshadowed your experience. If you would like to share more details or discuss your stay further, please do not hesitate to reach us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Charlie, Thank you very much for sharing such a wonderful review and for the excellent rating you gave us. We are delighted to read that you enjoyed the rooms, food, drinks, pools and evening activities, as well as the birthday surprise we prepared for your girlfriend. It is always our pleasure to make special occasions even more memorable. We also appreciate your feedback about the gym, and we will take it into consideration as we continue working on improvements. If you plan to return, we would love to welcome you back. For any future stays or requests, please feel free to contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Sebastián, Te damos las gracias por el tiempo que has dedicado a publicar tu opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Lou, Thank you very much for sharing your experience and for the excellent rating you gave us. We are especially pleased to read your kind words about Edgar and our entertainment team, as we know how much effort they put into ensuring our guests enjoy their stay to the fullest. It is wonderful to know that you found our hotel to be a lovely place and that your booking choice left you feeling happy and satisfied. Should you wish to share any further feedback or need assistance with a future stay, please feel free to contact us at guestexperience.riosol@servatur.com We would be delighted to welcome you back again. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hello David, Thank you for your good rating and for sharing your feedback. We are pleased to hear that you enjoyed the beautiful views and found our staff friendly. We would like to clarify that we offer air-conditioned accommodations in all categories, and for those who choose apartments without installed air conditioning, portable units are available for rent at reception. We appreciate your observations regarding the doors and will take them into account for maintenance improvements. We hope to welcome you again in the future. For any further questions or suggestions, please feel free to contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hello Naomi, Thank you very much for your excellent rating and for taking the time to share such detailed feedback about your stay. We are delighted to hear that you and your family had a brilliant experience and that our team, especially Krisz, made your children feel so welcome and special. It is also wonderful to know that you appreciated the spacious apartment, the mini fridge, the restaurant options, and the convenient location near shops and restaurants. Your comments about our safety measures and the helpfulness of our staff are highly valued. We look forward to welcoming you and your family back in the future. Should you wish to share any further suggestions or details about your stay, please feel free to contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hello Amy, Thank you for taking the time to share your feedback and for rating our service positively. We are pleased to know that you enjoyed the comfort of the beds and pillows, as well as our breakfast and lunch options. It is also great to read that our team made a friendly impression during your stay. We take note of your comments regarding the bathroom, lighting, and dinner variety, as they help us identify areas where we can continue improving. We truly appreciate your mention of the beautiful views, which are one of the highlights of staying at Riosol. Should you wish to share further details or suggestions, please feel free to contact us at guestexperience.riosol@servatur.com We would be delighted to welcome you back on another occasion. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola Kevin, Muchas gracias por compartir tu valoración y por la buena puntuación que nos has otorgado, especialmente en el servicio. Nos alegra saber que nuestro equipo y las vistas desde el hotel contribuyeron positivamente a tu experiencia. Tomamos nota de tu puntuación en el apartado de habitaciones, ya que los comentarios de nuestros huéspedes son una guía importante para seguir mejorando. Esperamos tener la oportunidad de darte la bienvenida de nuevo muy pronto. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Kasia, Te damos las gracias por el tiempo dedicado a publicar tu opinión sobre nuestro establecimiento . Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Javier, Gracias por tomarte el tiempo de compartir tu opinión, aunque lamentamos profundamente que tu experiencia no haya estado a la altura de tus expectativas. Permítenos aclarar algunos puntos que mencionas. En primer lugar, nuestras habitaciones se revisan de manera regular siguiendo protocolos de limpieza establecidos. Entendemos que, debido al entorno natural de Gran Canaria, es posible que en ocasiones puedan entrar insectos desde el exterior, como ocurre en cualquier alojamiento de la isla. Sin embargo, contamos con programas de control de plagas que se han reforzado a lo largo de los años y ofrecemos soluciones inmediatas cuando se nos informa en recepción. Con respecto al aparcamiento, junto al hotel existen plazas de pago disponibles para mayor comodidad. Asimismo, a pocos minutos a pie se encuentran plazas de aparcamiento gratuitas que muchos de nuestros huéspedes utilizan durante su estancia. Sobre tu referencia a las fotos, queremos asegurar que las imágenes publicadas reflejan fielmente nuestras instalaciones. Cientos de viajeros que nos visitan cada año así lo reconocen en sus valoraciones. Sentimos sinceramente que hayas decidido interrumpir tu estancia y nos hubiera gustado que nos dieras la oportunidad de ofrecerte una alternativa o solución durante tu visita. Si deseas ampliar tu experiencia o facilitarnos más detalles, puedes escribirnos directamente a guestexperience.riosol@servatur.com Estaremos encantados de atenderte. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Beatriz, Gracias por compartir tu experiencia con nosotros y por destacar especialmente la amabilidad de nuestro personal, así como la calidad de la comida y la comodidad de las camas. Nos alegra saber que esos aspectos de tu estancia han sido de tu agrado. En relación con tus observaciones sobre la piscina, entendemos tu percepción y queremos transmitirte que se realizan controles diarios tanto de limpieza como de seguridad, siguiendo la normativa vigente. No obstante, tomamos nota de tu comentario sobre el tamaño y el control de uso, ya que nos ayuda a identificar posibles mejoras. Respecto a las habitaciones, efectivamente estamos en proceso de renovación progresiva de nuestras instalaciones para seguir ofreciendo un mayor confort a todos nuestros huéspedes. Mientras tanto, procuramos que la estancia sea cómoda con el equipamiento disponible, como ventiladores de techo o la posibilidad de alquilar unidades portátiles de aire acondicionado en recepción. Agradecemos también tu apunte sobre las características de la ubicación. Nuestro emplazamiento en la ladera ofrece vistas únicas, aunque entendemos que las escaleras puedan resultar exigentes. Nos gustaría volver a darte la bienvenida en una futura ocasión para que puedas disfrutar de una experiencia aún más satisfactoria. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Victoria, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations and that you encountered cleanliness and service issues during your visit. This is far from the standard we aim to offer, and we sincerely apologize for the inconvenience caused. Your comments regarding the bathroom conditions and the lack of attention to your picnic request have been shared with the relevant departments to ensure these matters are addressed and improved. We are especially sorry for the lack of responsiveness from our team in a situation that clearly required more care and efficiency. If you would like to discuss your experience further or provide any additional details, we would be grateful if you could contact us directly at: guestexperience.riosol@servatur.com Thank you again for your feedback, which helps us work towards offering a better experience to all our guests. Sincerely, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Andre, Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations, and we would like to respond carefully and respectfully to the points you have raised. First, regarding your claim of theft: our housekeeping team is composed of long-standing, trusted professionals, and we have never had verified cases of theft within our property. It is important to clarify that, as is standard practice in hotels worldwide, the establishment cannot accept liability for the loss of valuables unless they are deposited in the secure safe provided in each apartment. This policy is clearly explained in the information manual available in every unit. While we do not question that you may have missed an item, experience has shown us that accusations of theft often diminish when details are reconsidered. Questions such as when the belongings were last seen, whether bags were securely closed, or whether they were accessible to others during travel (for example, taxi drivers or at airports) often provide alternative explanations. In many cases, guests later realize there were several opportunities for the loss to occur before arrival and retract their accusations to both the police and our staff. Unfortunately, when such allegations are published online, even without clear evidence, they can cause long-lasting reputational harm to the hotel. Regarding your comments on cleanliness and service, our housekeeping schedule ensures regular cleaning, towel replacement, and provision of bathroom essentials. If, for any reason, this service is not received as expected, our reception is always ready to resolve it immediately. On the matter of air conditioning, we wish to clarify that air-conditioned apartments are available across all accommodation categories. For guests who reserve a unit without built-in air conditioning, it is always possible to rent a portable unit directly at reception to ensure a comfortable stay. We deeply regret that your perception of the hotel was so negative, as it does not reflect the standard of service and care we strive to provide. Should you wish to share more details or discuss your experience further, please contact us at guestexperience.riosol@servatur.com . Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Querida Roberta, Muchas gracias por tu reseña y por la excelente valoración que nos has otorgado. Nos alegra enormemente saber que tu estancia en Servatur Riosol fue tan positiva y que disfrutaste tanto de tu habitación superior, del régimen de todo incluido y de las espectaculares vistas sobre la playa de Amadores. También nos complace que hayas valorado la calidad y variedad de nuestro buffet, que sin duda es un aspecto muy apreciado por nuestros huéspedes. Sentimos que el aparcamiento no haya sido tan cómodo como esperabas. Como bien indicas, el hotel no cuenta con estacionamiento propio, aunque ofrecemos una zona de pago y existen alternativas gratuitas en las inmediaciones, aunque en algunos días puntuales, como los sábados, pueda resultar más complicado encontrar sitio. Nos llena de satisfacción saber que te llevas un bonito recuerdo tanto de nuestro hotel como de la isla, y esperamos tener la oportunidad de darte la bienvenida de nuevo muy pronto. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Querida Karol, Muchas gracias por compartir tu experiencia y por la excelente valoración que nos has otorgado. Nos alegra saber que disfrutaste de tu estancia en Servatur Riosol, especialmente de nuestras vistas, de la variedad y calidad de la comida, así como del trato amable de nuestro personal de restaurante y limpieza. Lamentamos que la atención en recepción no haya sido en todo momento de tu agrado. Tomamos nota de tu comentario para seguir mejorando en este aspecto y asegurarnos de que todos nuestros huéspedes se sientan cómodos desde el primer momento. También somos conscientes de que el aparcamiento puede resultar complicado en algunas ocasiones, especialmente en los fines de semana, y agradecemos tu comprensión. Nos motiva mucho saber que, en general, tu estancia fue tan positiva que incluso valoras nuestro hotel al nivel de un cuatro estrellas y que volverías a visitarnos. Estaremos encantados de recibirte nuevamente para que disfrutes de otra experiencia igual o incluso mejor. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Padjo, Thank you very much for sharing your review and for the excellent rating you have given us. We are delighted to know you enjoyed your week with us, highlighting the cleanliness of the rooms, the pool area, the views, and our convenient location near shops and restaurants. It is also a pleasure to read your positive comments about our entertainment and services such as parking and the onsite shop. We also appreciate your constructive feedback regarding check-in time, the steps around the complex, and the availability of sun loungers. Your observations are valuable and help us to identify areas where we can improve the experience for our guests. It makes us very happy to know that you would consider staying with us again on a future visit to Puerto Rico. Should you have any further comments or wishes for a next stay, please feel free to contact us directly at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Paula, Thank you very much for taking the time to share such a detailed review of your stay at Servatur Riosol. We are delighted to read your kind words about our animation team, especially Maddie, and we will make sure to pass on your recognition. It is very rewarding for the team to know their dedication is appreciated. We also appreciate your constructive feedback regarding the repetitive music around the pool. We understand how this could affect your overall experience, and your comments have been shared with our entertainment management team to explore ways to make improvements. Regarding the room, we regret that the heatwave made your stay less comfortable. While our apartments are equipped with fans, we understand that in extreme weather conditions these may not always be sufficient. We take note of your comments about the availability of air conditioning and will continue working to improve in this area. We are also sorry to hear about the drainage issues and about the inconsistency you observed with pool opening times. Both points are being reviewed internally to avoid similar concerns in the future. Safety is always a top priority, and your observations about slippery floors and sunbed availability are particularly valuable. On the other hand, we are glad you enjoyed the views, the breakfast service, and the friendly attention from team members such as Pedro and others in the restaurant. It is also great to know you appreciated the nearby activities and excursions, which indeed make Puerto Rico and Amadores such special destinations. Thank you again for your feedback, which helps us continue to improve. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Vesela, Thank you for sharing your experience at Servatur Riosol Hotel. We are genuinely sorry that your stay did not meet your expectations, and we would like to address your comments point by point. First, regarding cleanliness: our housekeeping team follows strict cleaning protocols, and rooms are checked before every arrival. Should any issue arise, guests can contact reception for immediate assistance, and an alternative room can often be offered when available. We regret that you chose to clean the room yourself instead of requesting support from our staff, who would have gladly assisted. About the condition of the room: while some areas of our hotel show signs of age, maintenance is carried out regularly, and damaged items are replaced as soon as they are reported. Our goal is to provide a comfortable stay, and we are sorry if you felt this was not the case. Concerning food and beverages: our buffet offers a varied selection of dishes, and we frequently receive positive feedback about its quality and choice. We regret if the options did not meet your personal preferences. Regarding drinks, we must clarify that this policy is standard in hotels worldwide: outside beverages are not allowed in the restaurant for hygienic and safety reasons. Tap water in Gran Canaria is not suitable for drinking, which is why bottled water is offered at a small cost. Hot water for personal consumption can also be provided by our bar staff, although it may carry a service charge. On the matter of staff: we regret if you perceived rudeness from any team member. Our staff are generally praised for their kindness and professionalism, and we will review your comments with the management to ensure that our service remains courteous at all times. Regarding entertainment: our hotel provides daily activities, both daytime and evening, including children’s entertainment and shows. We regret if you were not able to enjoy or notice them during your stay. We are pleased that you valued our views and location, which are indeed among our highlights. However, we are truly sorry that the rest of your experience left you disappointed. Should you wish to share further details or give us another opportunity to address your concerns directly, please do not hesitate to contact us at guestexperience.riosol@servatur.com Your feedback helps us to keep improving. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear James, Thank you for taking the time to share your feedback. While we are pleased that you valued our views, location, and staff service with a positive rating, we regret that other aspects of your stay did not meet your expectations.. Regarding Wi-Fi, we understand your frustration. We are currently improving the hotel’s internal wiring to optimize connectivity and ensure a more stable service for our guests. At present, complimentary coverage is available in all areas.. These upgrades are part of our commitment to enhancing the overall guest experience. On cleanliness, our housekeeping team follows strict cleaning procedures, and rooms are checked before each arrival. Whenever a guest is not satisfied, our reception is available to immediately arrange an additional cleaning service or even a room change if needed. We regret that this was not requested during your stay, as it would have been swiftly resolved. With respect to staff, we consistently receive praise for their professionalism and courtesy. If you felt that the attitude of some team members was below standard, we take your comment seriously and will reinforce our training to ensure that every interaction remains respectful and supportive. On the matter of safety and accessibility: our hotel is located on a hillside, which provides the stunning views you enjoyed, but also means there are stairs and slopes that may not be suitable for all visitors. For guests with reduced mobility, we always recommend contacting us in advance so that we can allocate rooms closer to lifts or provide appropriate alternatives. Our maintenance team regularly checks flooring, tiles, and lighting, and we take safety concerns very seriously. Should you have noticed any specific issue, we wish it had been reported immediately so it could be corrected during your stay. Finally, we acknowledge your comment on bed comfort. While our mattresses are chosen to suit the majority of guests, preferences differ, and we can provide mattress toppers or alternatives upon request to improve comfort. We are truly sorry that you left with a negative impression, and we appreciate your feedback as it helps us to improve. Should you wish to share further details or allow us the opportunity to restore your confidence, please do not hesitate to contact us at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Terry, Thank you very much for choosing Servatur Riosol Hotel and for sharing your experience with us. We are especially pleased with the excellent rating you gave to our rooms, service, and location. We are delighted to know that you enjoyed the incredible view, the spacious and clean rooms, as well as our convenient location next to the Europa Centre. Your kind words about our staff mean a lot to us, and we will make sure to share your feedback with the whole team. Should you wish to share any further comments or suggestions, please feel free to contact us directly at guestexperience.riosol@servatur.com We would be more than happy to hear from you. We look forward to welcoming you back on your next visit to Gran Canaria. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Celine, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Riosol Hotel as your destination in Gran Canaria. We are truly sorry to read that your stay did not meet your expectations. We sincerely regret the discomfort you experienced and the impression this has left on such a special trip. We are also very sorry that you did not feel fully satisfied with the cleanliness of your room and with the cooling solutions available. While air conditioning is not installed in some of our apartments, we do provide fans to help improve comfort, and we take note of your feedback regarding this matter. Regarding the issue you reported about your perfume, we would like to stress that it is a standard rule in hotels worldwide that establishments cannot be held responsible for valuables not deposited in the safe, which is free and available in every apartment. This information is clearly detailed in the guest manual. Nevertheless, we take such matters extremely seriously. In this particular case, we collaborated with the police to investigate the incident and will continue to reinforce all necessary security measures within our facilities to minimize the risk of such situations. We deeply regret that your holiday was overshadowed by this experience. Fortunately, most of our guests leave after their stay very satisfied with our service and security, which makes us especially sad when this is not the case, as it happened with you. Your comments about cleanliness, cooling systems, and customer service procedures have been noted carefully, and we will use them to keep working on improving our guests’ experience. If you wish to provide us with more details or require further assistance, please do not hesitate to contact us directly at: guestexperience.riosol@servatur.com. Once again, we are very sorry for the negative impression left during your visit and appreciate your valuable feedback. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Lisa, Thank you for taking the time to share your experience with us. We are sorry to learn that your stay did not meet your expectations and that several aspects of our facilities and services left you disappointed. We are glad to know you found our beds comfortable and that you appreciated the kindness of our cleaning team, though we truly regret that the overall cleanliness and maintenance did not reflect the standards we set for ourselves. Your detailed observations regarding the bathroom and the consistency of the cleaning service will be reviewed closely with our housekeeping department. We also take note of your comments about the pool area and the sunbed policy. While our team does monitor unattended sunbeds, we understand how frustrating it can be when guests feel the rules are not followed consistently. Regarding the apartment location, we sincerely regret the inconvenience caused by the number of stairs, especially traveling with a stroller. Our hillside location provides wonderful views, but it does mean that stairs are unavoidable in many parts of the complex. That said, we recognize that better allocation or assistance could have made your stay more comfortable. We are equally sorry that the music levels and general ambiance did not allow you to relax as you had hoped. We will share your feedback with our entertainment team to ensure that the balance between activity and rest is properly considered. We appreciate your constructive feedback, as it helps us identify areas where improvements are needed. Should you wish to share any additional details about your experience, we invite you to contact us directly at guestexperience.riosol@servatur.com Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Ash, We extend our heartfelt gratitude for taking the time to evaluate our services and facilities, as well as for choosing Riosol as your destination in Gran Canaria. We are sincerely sorry to read your words and we truly regret that your stay with us did not meet your expectations. Allow us to address some of the points you mentioned. First and foremost, we want to state very clearly that there are no bedbugs at Servatur Riosol Hotel. What you may have seen are flying ants, which, at certain times of the year, can enter apartments from the surrounding natural terrain. These are harmless insects and, although we understand they can be unpleasant to encounter indoors, they should not be confused with bedbugs, which we can firmly confirm are not present in our facilities. Regarding cockroaches, we understand that for visitors from cooler climates, encounters with them can be unusual and disturbing. However, it is nearly impossible for any hotel in the Canary Islands to guarantee their absence, as they are endemic to this subtropical region. That said, our spraying and pest control programs have significantly improved over the last decade, which has considerably reduced their presence in our hotel. Cleanliness and safety are two areas we take very seriously, and your description does not reflect the standards we set for our operations. We will be reviewing the details you have raised with the corresponding departments to ensure proper follow-up. It is also important to note that when such incidents are reported, our staff are trained to assist immediately, and we regret that you felt your concerns were not properly addressed. We value all feedback because it allows us to continue improving our services. Should you wish to share further details, or the photo evidence you mentioned, we would appreciate it if you could contact us directly at guestexperience.riosol@servatur.com so that we may investigate in depth. We sincerely regret that your experience was not what you expected and hope that, in time, we may have the opportunity to regain your trust. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jim, Thank you for sharing your impressions of your recent stay. We regret to read that your experience did not meet your expectations and are sorry for the disappointment caused. We have taken note of your ratings regarding the room and service, as well as your comments about the location and the views. While we are pleased to know you valued the views, we deeply regret that other aspects of your stay were not satisfactory. Please rest assured that your feedback will be shared with the relevant departments so we can continue working on improvements. If you would like to discuss your experience further, we invite you to contact us directly at guestexperience.riosol@servatur.com . Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Leonie, Thank you for taking the time to share your impressions of your stay at Servatur Riosol. We are sorry to read that your experience did not meet your expectations, and we would like to address each of the points you raise. Regarding cleanliness, our housekeeping team follows strict cleaning protocols, including full bathroom cleaning and disinfection before each arrival. If at any point a guest feels the service has not been up to standard, our reception team is always available to arrange an immediate re-cleaning. We regret if this was not requested or clearly communicated during your stay. With respect to insects, the Canary Islands’ subtropical climate means that occasional encounters with cockroaches or ants are, unfortunately, a reality across the island. Nevertheless, our hotel has professional pest control programs in place, which are carried out on a regular basis and have proven effective over the years. The spray provided is safe and commonly used in residential and hotel environments, and our staff is trained to minimize inconvenience for guests. As for the beds, our apartments are equipped with twin beds that can easily be joined and secured together upon request, which many couples find comfortable. If this was not done during your stay, our team would have been happy to assist you. Concerning your feeling of “abandonment,” we regret that you perceived our reception team as unhelpful. Guest service and follow-up are priorities for us, and most reviews highlight our staff’s attentiveness and friendliness. We are sorry if this was not the impression you received. Finally, we would like to clarify that the adult-only pool is an optional extra service offered to those who wish for a quieter environment. Its cost is clearly communicated before entry, and the use of our main pool is, of course, included in all stays. We understand your disappointment but also believe that some of your concerns might have been resolved on-site had they been communicated directly to management. Should you wish to discuss your stay further, we invite you to contact us at guestexperience.riosol@servatur.com . Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Olivia, Thank you very much for your kind words and for the excellent rating you gave us. We are delighted to know that you enjoyed your 10-day stay with us and that you found both the cleanliness of the rooms and communal areas to your satisfaction. It is also wonderful to hear that you were pleasantly surprised by the views from your apartment, even without having booked a sea view room. Your recommendation and your intention to stay with us again mean a lot to our entire team. We truly appreciate your support and the trust you place in us. If you would like any assistance for a future booking or wish to share any additional feedback, please feel free to contact us directly at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Charlotte, Thank you for sharing your detailed review about your recent stay with us. We are pleased to read that you enjoyed the incredible views from our privileged location, the spacious balconies, and the friendliness of our reception team. These are aspects we take pride in, and we are glad they stood out during your visit. At the same time, we are truly sorry to hear about the shortcomings you experienced. Your comments regarding housekeeping, the allocation of your room, the comfort of the beds, and the availability of portable air conditioning units have been noted and shared with the relevant departments for review. We also regret the inconvenience with the pool loungers and the difficulties related to the layout of our complex, which we understand may not be suitable for all guests. We are committed to working on improvements in the areas you have highlighted. Please know that we appreciate constructive feedback as it helps us identify where changes are most needed. If you would like to share further details about your stay or require any assistance, you can reach us directly at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola David, Muchas gracias por tu excelente valoración y por compartir tu experiencia en Servatur Riosol. Nos alegra enormemente saber que, año tras año, eliges volver a visitarnos y que tu estancia cumple siempre con tus expectativas. Es un verdadero orgullo para nosotros contar con un equipo comprometido y que deja huella en nuestros huéspedes. Transmitiremos tus amables palabras a Daniel, nuestro jefe de recepción, que seguro se sentirá muy agradecido por tu reconocimiento. Esperamos seguir recibiéndote muchos años más y que sigas disfrutando de las vistas, el ambiente y el trato que tanto valoras. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Abbie, Thank you for taking the time to share your detailed feedback regarding your recent stay at Servatur Riosol. We are truly sorry to read that your experience did not meet your expectations, especially during such an important celebration. We regret the inconvenience caused by the presence of insects in your apartment. Our team follows strict cleaning and pest-control procedures, and we will review your comments carefully with the housekeeping department to ensure improvements. Regarding air conditioning, we do offer apartments with this feature in all accommodation categories, and we also have portable units available for rent; we are sorry if this was not clearly explained at the time of your stay. We also regret the issues you describe with the lifts and your partner’s discomfort. Our elevators were installed ten years ago and are regularly maintained, but we take your experience seriously and will review it internally. Your comments about the pool area and the dining experience have also been noted, as we are continuously working to provide better service and facilities for our guests. If you wish to discuss your stay further, please feel free to contact us directly at guestexperience.riosol@servatur.com. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Yanira, Lamentamos profundamente que su estancia en el Hotel Servatur Riosol no haya cumplido con sus expectativas y le pedimos disculpas por todas las incidencias que nos comenta. Tomamos nota de sus observaciones sobre la limpieza de los apartamentos, el cambio de sábanas y toallas, la gestión de la basura, así como del estado del mobiliario, la ducha y la terraza. También hemos registrado sus comentarios sobre la presencia de insectos en la zona de la piscina y las dificultades derivadas del funcionamiento de los ascensores y la ubicación de las habitaciones, especialmente considerando que viajaba con niños. Nos sorprende que estas incidencias hayan afectado tanto su experiencia, ya que nuestro equipo intenta gestionar cada solicitud de nuestros huéspedes de manera eficiente. Nos alegra que haya valorado positivamente la labor de nuestro animador Santiago, que se esfuerza por ofrecer momentos agradables a nuestros visitantes. Sus comentarios son muy valiosos para nosotros y los utilizaremos para mejorar el servicio y las instalaciones. Si desea tratar cualquier aspecto de su estancia con más detalle, puede contactarnos directamente en guestexperience.riosol@servatur.com. Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Tatiana, Gracias por compartir tu opinión sobre tu estancia en el Hotel Servatur Riosol. Nos alegra saber que el trato de nuestro personal, y especialmente de Daniel, fue de tu agrado. Tomamos nota de tus comentarios sobre las instalaciones, los ascensores y la variedad del buffet, y los tendremos en cuenta para seguir mejorando la experiencia de nuestros huéspedes. Esperamos poder recibirte de nuevo en el futuro y ofrecerte una estancia aún más satisfactoria. Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Isabel, Te agradecemos que hayas dedicado tu tiempo a compartir tu opinión sobre el Hotel Servatur Riosol. Nos alegra saber que tu experiencia ha cumplido con tus expectativas, y tus palabras nos animan a seguir trabajando con el mismo compromiso y dedicación. Recibe un cordial saludo, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Jonathan, Gracias por compartir tu opinión sobre tu estancia en Servatur Riosol. Lamentamos sinceramente que tu experiencia no haya estado a la altura de tus expectativas y queremos responder de manera clara a tus comentarios. En relación con la limpieza, nos gustaría aclarar que nuestras camareras de pisos siguen protocolos de higiene muy estrictos, revisados regularmente, y cada apartamento se entrega completamente aseado antes de la llegada de los huéspedes. Si en algún momento se detecta alguna incidencia, nuestro equipo de recepción está disponible para organizar una limpieza adicional o dar una solución inmediata. Sobre los insectos, es importante tener en cuenta que, debido al clima subtropical de Gran Canaria, la presencia ocasional de hormigas o cucarachas en toda la isla es algo que ningún establecimiento puede garantizar eliminar al 100 %. No obstante, aplicamos un plan de control de plagas profesional y continuado que ha reducido notablemente este tipo de situaciones. En cuanto a la atención recibida, nuestro equipo de recepción está formado para ofrecer soluciones siempre que se nos traslade cualquier inconveniente. Lamentamos que en tu caso no percibieras la ayuda esperada, aunque podemos asegurarte que nuestro personal siempre busca resolver las incidencias con la mayor diligencia posible. Por último, recordamos que Servatur Riosol cuenta con la categoría oficial de 3 estrellas, reconocida por las autoridades turísticas competentes, y trabajamos constantemente para ofrecer una buena relación calidad-precio, como muchos otros huéspedes reflejan en sus valoraciones. Nos gustaría poder conversar contigo más a fondo sobre tu experiencia. Puedes escribirnos a guestexperience.riosol@servatur.com , donde estaremos encantados de atenderte personalmente. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Yurena, Gracias por compartir su experiencia con nosotros y por haberse alojado en Servatur Riosol. Lamentamos que algunos aspectos, como la disponibilidad de hamacas, el funcionamiento de los ascensores, el acceso a la piscina VIP y la climatización de las habitaciones, no hayan cumplido con sus expectativas. Nos alegra que destaque positivamente nuestra ubicación y tomamos nota de sus comentarios para revisarlos internamente y valorar posibles mejoras. Agradecemos su fidelidad como cliente de Servatur y sentimos que en esta ocasión su experiencia no haya sido plenamente satisfactoria. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Sam, Lamentamos sinceramente que su estancia con nosotros no haya cumplido con sus expectativas y que aspectos como la limpieza, el mantenimiento de su apartamento, la temperatura y el funcionamiento de nuestras instalaciones no hayan sido de su agrado. Nos alegra saber que valora positivamente la comida y la amabilidad de nuestro personal, pero tomamos nota de cada uno de los puntos que menciona para revisarlos internamente y mejorar nuestros servicios. Si lo desea, puede compartir más detalles sobre su experiencia escribiéndonos a guestexperience.riosol@servatur.com, para que podamos analizar su caso con mayor profundidad. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kate, Thank you for taking the time to share your feedback. We are truly sorry to read that your stay did not meet your expectations and that you encountered several inconveniences, including the lift incident, cleanliness issues, and the perception of our all-inclusive service. We take your comments very seriously and will review them with our team to address the situations you have described, as the comfort, safety, and satisfaction of our guests are our top priorities. We regret that your overall impression of our hotel was so negative, and we appreciate you bringing these matters to our attention so that we can work on improving the experience we offer. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Cristi, Sentimos sinceramente que su experiencia en Servatur Riosol no haya sido satisfactoria y que las condiciones de la habitación, así como la situación del ascensor durante su estancia, no hayan cumplido con sus expectativas, especialmente viajando con niños pequeños. Tomamos nota de sus comentarios para revisarlos internamente, ya que nuestro objetivo es ofrecer un alojamiento cómodo y un servicio que facilite la estancia de todos nuestros huéspedes. Si desea facilitarnos más detalles sobre su experiencia para poder analizarla con mayor profundidad, puede escribirnos a guestexperience.riosol@servatur.com. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Maxi, Lamentamos que su experiencia en Servatur Riosol no haya sido satisfactoria y que varios aspectos de su estancia no cumplieran con sus expectativas. Tomamos nota de sus comentarios sobre el servicio de todo incluido, la variedad y horarios de restauración, así como sobre las instalaciones de la habitación, para revisarlos internamente y valorar posibles mejoras. Nos preocupa especialmente lo que menciona sobre la limpieza, la ventilación y la presencia de insectos. Nuestro equipo de mantenimiento y limpieza sigue protocolos estrictos, y cualquier incidencia reportada durante la estancia es atendida con la mayor rapidez posible. También revisaremos lo que comenta sobre ruidos nocturnos y el trato recibido por parte de nuestro personal de seguridad para garantizar un ambiente adecuado para todos nuestros huéspedes. Agradecemos que haya destacado la amabilidad y disposición de la mayoría de nuestros trabajadores, ya que nos esforzamos por ofrecer un servicio cordial y atento. Si desea ampliar la información sobre su experiencia para ayudarnos a investigarla en detalle, puede escribirnos a guestexperience.riosol@servatur.com. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Mario, Lamentamos sinceramente que su experiencia inicial en nuestro hotel no haya cumplido con sus expectativas. Agradecemos que haya compartido su opinión, ya que nos permite seguir mejorando. Nos gustaría aclararle que nuestro servicio Todo Incluido ofrece una amplia selección de bebidas y comidas. No obstante, algunas bebidas de marcas premium no están incluidas en este régimen estándar. Para quienes deseen acceder a una gama más amplia, contamos con la opción de Todo Incluido Plus, que incluye bebidas de primeras marcas. Esperamos que el resto de su estancia haya sido más satisfactoria y que haya podido disfrutar de otros aspectos del hotel. Si desea compartir más detalles o sugerencias, estaremos encantados de atenderle. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Antonio, Gracias por compartir su valoración y por destacar con una excelente puntuación nuestra limpieza y la relación calidad-precio. Lamentamos que la temperatura de la habitación no haya sido de su agrado. Tomamos nota de sus comentarios sobre la climatización, ya que nuestro objetivo es que cada estancia sea lo más cómoda posible. Nos alegra saber que el servicio ofrecido por nuestro equipo y la ubicación del hotel fueron de su agrado. Esperamos tener la oportunidad de recibirle de nuevo y mejorar su experiencia. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Stefan, Thank you for your excellent rating and for sharing your experience with us. We are delighted to know that you enjoyed our rooms, service, and location. One of the most special aspects of staying at Servatur Riosol is our privileged position, offering exceptional views over Puerto Rico’s beach and the ocean, which we hope made the journey to and from the shore worthwhile. We would be happy to welcome you back on a future visit. If you would like to share any further comments or suggestions, you can reach us at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Saff, Thank you for your detailed review and for the good rating you have given us. We’re very pleased to know you enjoyed your stay overall, especially the food, the location with its beautiful views, and the friendliness of our staff. It's also great to hear that the entertainment and VIP area added to your experience, particularly for a relaxing final day. We appreciate your constructive feedback regarding the drinks options, room condition, and pool area. Your comments help us to identify areas for improvement. We are especially sorry to hear about the towel issue and any inconvenience caused by the bathroom condition or paintwork. We will ensure these matters are reviewed by our team. If you would like to share any further suggestions or details about your stay, please feel free to contact us directly at: guestexperience.riosol@servatur.com We hope to have the opportunity to welcome you back again in the future. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Andrea, Lamentamos sinceramente que su experiencia en Servatur Riosol no haya estado a la altura de sus expectativas. Agradecemos que se haya tomado el tiempo de compartir sus impresiones, ya que su opinión es muy importante para nosotros. Sentimos los inconvenientes que nos menciona relacionados con el estado de las instalaciones, el acceso al hotel, y el trato recibido. Estamos trabajando de forma constante para mejorar tanto nuestras instalaciones como el servicio que ofrecemos a todos nuestros huéspedes, y tomamos nota de cada uno de los aspectos que señala. Le pedimos disculpas si la atención por parte del equipo de recepción no fue la adecuada. La calidad en el trato al cliente es una prioridad para nosotros, y revisaremos internamente este caso para que no se repita. Nos gustaría poder ofrecerle una atención más personalizada si desea compartir más detalles o si en el futuro reconsidera volver a visitarnos. Puede contactarnos directamente en guestexperience.riosol@servatur.com. Estaremos encantados de atenderle. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado David, Muchas gracias por tu excelente valoración y por compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de las vistas, de la limpieza de la habitación y de la variedad en nuestra oferta gastronómica. Opiniones como la tuya nos motivan a seguir trabajando para ofrecer una estancia agradable a todos nuestros huéspedes. Será un placer volver a darte la bienvenida cuando decidas regresar. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Yamilet, Lamentamos sinceramente la experiencia que describe durante su estancia con nosotros. Sentimos no haber estado a la altura de sus expectativas ni haberle ofrecido la solución adecuada a los inconvenientes que menciona respecto al estado de las habitaciones y la atención recibida. Su opinión es muy valiosa para nosotros y nos ayuda a detectar áreas en las que debemos mejorar. Si desea ampliar la información sobre lo ocurrido, quedamos a su disposición en guestexperience.riosol@servatur.com, donde estaremos encantados de atenderle personalmente. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Andrea, Thank you for your wonderful feedback and for giving us excellent ratings for our rooms, service, and location. We are thrilled to know you loved the views from our location, the entertainment for children, and the attentiveness of our staff. Your mention of our team’s positive attitude and the facilities like the snack bar and easy bar access means a lot to us. We are also glad that you had the chance to explore Mogan, which is indeed a beautiful spot to visit. If you have any additional feedback to share or suggestions for your next stay, please feel free to contact us at guestexperience.riosol@servatur.com. We look forward to welcoming you back soon. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Hanna, Thank you so much for your wonderful review and the excellent rating you gave us for our rooms, service, and location. We are delighted to know that your holiday with us has been one of your favourites and that our team, especially Santiago and Maddie, contributed to making your stay memorable. Your kind words are a great motivation for all of us, and we are happy that you appreciated the atmosphere and entertainment at our hotel. If you would like to share any further feedback or suggestions, please feel free to contact us at guestexperience.riosol@servatur.com. We hope to have the pleasure of welcoming you back for another unforgettable holiday. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Carmelo, Gracias por compartir su valoración con nosotros. Nos alegra saber que ha apreciado la relación calidad-precio de nuestro hotel y la atención recibida por nuestro equipo. Sentimos que la habitación y la ubicación no hayan estado a la altura de sus expectativas. Tomamos nota de sus comentarios para seguir mejorando y esperamos tener la oportunidad de darle la bienvenida nuevamente para ofrecerle una experiencia más satisfactoria. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Max, Thank you very much for your review and for the excellent rating you gave us for our rooms, service, and location. We are delighted to know that Santiago and Maddy from our animation team made your stay even more enjoyable and that you loved our pool and the welcoming atmosphere provided by all our staff. Should you wish to share any further feedback or plan your next visit, please feel free to contact us at guestexperience.riosol@servatur.com. We look forward to welcoming you back for another wonderful holiday. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Hola, Gracias por compartir tu experiencia y por la buena valoración que nos has dado. Nos alegra saber que en general tu estancia fue satisfactoria, aunque tomamos nota de tu comentario sobre las habitaciones para seguir mejorando. Respecto a tu mensaje personal, lamentablemente por motivos de privacidad no podemos facilitar información sobre otros huéspedes. Te agradecemos tu comprensión y te animamos a ponerte en contacto con nosotros en guestexperience.riosol@servatur.com si deseas comentarnos algo más sobre tu estancia. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Pablo, Muchas gracias por compartir su excelente valoración y por destacar tan positivamente su experiencia en Servatur Riosol Hotel. Nos alegra saber que la habitación fue de su agrado y que nuestro equipo de recepción, en especial la compañera que les atendió a su llegada, les ofreció un trato amable y paciente a pesar del retraso del vuelo. Nos complace también saber que disfrutaron de la zona VIP de la piscina y que Omar contribuyó a que se sintieran como en casa. Le haremos llegar sus amables palabras, que sin duda serán una gran motivación para él. Gracias por recomendarnos. Será un placer recibirles de nuevo en el futuro. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Unai, Muchas gracias por compartir su experiencia y por la buena valoración que ha otorgado a nuestro servicio y al confort de la habitación durante su estancia con todo incluido en Servatur Riosol. Nos alegra saber que disfrutó de las actividades de animación y del trato recibido por nuestro equipo, así como de la comida del buffet. Tomamos nota de sus observaciones sobre el estado de la pintura en la ducha y sobre la máquina de helado, y las trasladaremos a los departamentos correspondientes para su revisión y mejora. Si desea ampliar cualquier detalle de su experiencia o necesita contactar con nosotros directamente, estaremos encantados de atenderle en: guestexperience.riosol@servatur.com Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Alison, Lamentamos profundamente leer su experiencia durante su estancia en Servatur Riosol. Agradecemos que haya compartido su opinión, ya que nos ayuda a identificar aspectos en los que debemos mejorar. Sentimos mucho los inconvenientes que menciona, especialmente en relación con el acceso para personas con movilidad reducida, el estado de la habitación y la atención recibida por parte de nuestro personal. Le pedimos disculpas sinceras si no se sintió adecuadamente atendida tras su accidente. No es el estándar de servicio que queremos ofrecer, y nos preocupa especialmente cualquier situación que afecte la seguridad o bienestar de nuestros huéspedes. Tomamos nota de todos los puntos que detalla, incluyendo los desperfectos en la habitación y el acceso limitado en ciertas zonas del complejo, para trasladarlos a los departamentos correspondientes con el fin de valorar soluciones y mejoras. Si desea ampliar su experiencia o facilitarnos más información, estamos a su disposición en el correo: guestexperience.riosol@servatur.com. Le aseguramos que su caso será revisado con atención. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Connie, Thank you for your wonderful review and the excellent rating you gave us. We are truly pleased to know that you had such a positive experience during your stay at Servatur Riosol Hotel. It is fantastic to hear that you enjoyed the food, drinks, entertainment, and our swimming pool with its amazing views. We are also very happy that you appreciated the relaxing areas and the service provided by our team. Your kind words about Maddy, Luzma, and Santiago from the animation team mean a lot to us, and we will make sure they receive your compliments. If you ever need assistance or would like to share more feedback, please feel free to contact us at: guestexperience.riosol@servatur.com We hope to welcome you back soon. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kenneth, Thank you for sharing your feedback and for the good rating you gave to your stay with us, especially in terms of service and location. We’re pleased to hear you enjoyed the beautiful views from the hotel and appreciated the surrounding area, whether by car or on foot. Your recommendation will certainly be helpful for future guests. We hope to have the opportunity to welcome you again. Should you need any assistance, feel free to contact us at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Shumie, Thank you very much for your kind review and for the excellent rating you gave to your experience with us, especially regarding our service and location. We are very pleased to know that you had a lovely stay at Servatur Riosol Hotel and that both the service provided and our location contributed positively to your visit. It would be a pleasure to welcome you again in the future. If there is anything we can assist you with, please feel free to contact us at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Emil, Thank you very much for sharing your experience and for the excellent rating you gave us. We’re delighted to know that you and your wife had such a wonderful stay with us. It’s great to hear that you enjoyed the comfort and cleanliness of your room, the delicious food in our restaurant, and the vibrant atmosphere around the pool. Your kind words about our housekeeping team, chefs, and especially Santiago from the animation team are truly appreciated. We'll make sure he receives your special mention. We are also grateful for your constructive feedback regarding the bar staff. We’re sorry to hear that this aspect of your stay did not meet expectations, and we will take your comments into account to improve the overall guest experience. Should you wish to share anything further or plan another visit, please feel free to reach out to us at: guestexperience.riosol@servatur.com We would be delighted to welcome you again in the future. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Fabien, Thank you very much for your wonderful review and the excellent rating you gave us for the rooms, service, and location. We are especially pleased to know that you appreciated the functionality of the rooms, the friendliness of our staff, and the accessibility features such as the elevator. Your positive feedback on the pool, safety, nearby activities, and overall value means a lot to us. It is also great to hear that you found our hotel child-friendly and enjoyed the beautiful views. We truly appreciate your kind words and hope to welcome you back again soon. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Jose Luis, Gracias por compartir su experiencia tras su estancia de una semana en Servatur Riosol Hotel. Nos alegra saber que ha valorado tan positivamente la atención de nuestro personal, en especial a Fran, Antonio, Sole, Silvia y nuestro compañero gallego. Comentarios como el suyo son muy motivadores para todo el equipo. Tomamos nota de sus observaciones sobre el estado de las habitaciones y la falta de aire acondicionado. Estamos trabajando progresivamente en mejoras y valoramos mucho que nos comparta su percepción, ya que nos ayuda a seguir creciendo. Si desea hacernos llegar cualquier sugerencia adicional o necesita asistencia, puede contactarnos en: guestexperience.riosol@servatur.com. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Damian, Thank you very much for taking the time to share your detailed review following your recent stay at Servatur Riosol Hotel. We are pleased to see that, overall, you rated your experience positively and appreciated aspects such as our views, the value for money, and the location. We are also glad that you enjoyed the nearby activities and found the area safe and convenient for holidaymakers. It’s great to know that the all-inclusive option, our snack bar, and the on-site supermarket added value to your stay. However, we regret to hear that certain aspects of your accommodation did not meet your expectations. We understand your concerns regarding the insects, room facilities, and the frequency of housekeeping. We take this type of feedback very seriously and will review your comments with the relevant departments to address any issues and consider improvements. If you decide to visit us again, we would be happy to assist you in selecting a room category more in line with your preferences. You can always reach us at guestexperience.riosol@servatur.com for any questions, suggestions, or assistance before or after your stay. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada María, Queremos agradecerle sinceramente por compartir su experiencia en Servatur Riosol Hotel y por la excelente valoración que ha otorgado a nuestro personal. Nos alegra enormemente saber que el trato recibido por parte de nuestro equipo fue un aspecto tan positivo durante su estancia. Transmitiremos sus palabras a Fran, Sole, Antonio, la compañera malagueña, así como a Santiago, Luzma y al cocinero gallego, quienes sin duda estarán encantados de saber que contribuyeron a que su visita fuera más agradable. Tomamos nota también de sus comentarios sobre las instalaciones, la comida y el servicio todo incluido. Sus observaciones nos ayudan a identificar áreas de mejora para poder seguir avanzando y ofreciendo una mejor experiencia a nuestros huéspedes. Será un placer volver a recibirla en el futuro. Si desea compartir algo más o necesita ayuda con futuras reservas, puede escribirnos a: guestexperience.riosol@servatur.com Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Alejandro, Lamentamos profundamente la experiencia tan negativa que describe en su comentario. En primer lugar, queremos agradecerle que haya compartido con tanto detalle su opinión, ya que nos ayuda a detectar puntos críticos que requieren atención inmediata. Nos entristece enormemente saber que su estancia no solo no cumplió con sus expectativas, sino que le generó una situación de incomodidad tan grave. Las condiciones que menciona en relación al estado de la habitación, la limpieza y el mantenimiento no se corresponden con los estándares de calidad que nos esforzamos por ofrecer. Hemos trasladado su valoración a los departamentos implicados para su revisión y actuación urgente. Asimismo, lamentamos que la gestión de su caso no haya sido eficaz y que la respuesta ofrecida por nuestro equipo no haya estado a la altura de las circunstancias. Investigaremos internamente lo ocurrido en cuanto a la disponibilidad de habitaciones para evitar que algo similar vuelva a suceder. Le pedimos disculpas por todas las molestias ocasionadas. Puede contactar con nosotros directamente a través del correo guestexperience.riosol@servatur.com si desea ampliar información. Estaremos encantados de atenderle personalmente. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Derek, Muchas gracias por su fantástico comentario y por la excelente valoración que nos ha otorgado. Nos alegra profundamente saber que disfrutaron de su estancia y que el detalle por el cumpleaños fue especial para ustedes. Es un verdadero placer leer que se sintieron bien atendidos por nuestro equipo y que logramos ofrecerles una experiencia agradable. Comentarios como el suyo nos motivan a seguir trabajando con dedicación y cariño. Estaremos encantados de recibirles nuevamente. Esta siempre será su casa en Gran Canaria. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Miriam, Muchas gracias por compartir su comentario con nosotros y por otorgarnos una valoración tan excelente en todos los aspectos de su estancia. Nos alegra saber que disfrutó de su cumpleaños con nosotros y que el detalle de la botella fue de su agrado. Para todo el equipo es muy importante contribuir a que momentos especiales como este sean aún más memorables. Agradecemos también sus palabras sobre la limpieza, el apartamento y el trato recibido por parte de nuestro personal. Será un placer volver a darle la bienvenida en futuras ocasiones. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Rachel, Muchas gracias por compartir su experiencia tras su llegada a Servatur Riosol Hotel y por la excelente valoración que nos ha otorgado. Nos alegra saber que desde el primer día está disfrutando tanto de su estancia, destacando la atención del personal de recepción, la limpieza, y sobre todo, la labor del equipo de animación. Le agradecemos especialmente sus palabras hacia Eche, a quien le trasladaremos su reconocimiento con mucho gusto. Será un placer volver a recibirles en futuras ocasiones. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Évelyn, Muchas gracias por compartir su valoración tan positiva tras su estancia en Servatur Riosol Hotel. Nos alegra enormemente saber que está disfrutando de la comida, el ambiente y la limpieza, y especialmente que ha valorado con la máxima puntuación tanto nuestras habitaciones como el servicio. Es un orgullo para nosotros saber que el equipo de animación, y en particular Eche, ha contribuido a que su experiencia sea aún más especial. Le trasladaremos con gusto sus amables palabras, que estamos seguros agradecerá mucho. Esperamos que siga disfrutando de su estancia con nosotros y que podamos darle de nuevo la bienvenida muy pronto. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Lucía, Thank you for taking the time to share such a detailed review of your stay at Servatur Riosol Hotel. We are truly sorry to hear that your experience did not meet your expectations and that you encountered various issues with the room conditions, air conditioning, room location, and certain aspects of the service provided. At the same time, we greatly appreciate your kind words about several of our team members, including Willy, Aída, Paqui, Silvia, José, Fran, Juan Carlos, José Miguel, and especially Daniel, whose commitment and professionalism had a positive impact on your stay. We regret the problems you mentioned regarding the room maintenance, the air conditioning’s performance, and the challenges related to your initial room location. Your comments have been shared with the relevant departments so we can review them carefully and implement the necessary improvements. Guest feedback like yours is invaluable for our ongoing efforts to improve. We are also sorry for the confusion involving the external booking agency and understand how important it was for your room to be located close to specific areas of the hotel for health-related reasons. We regret that this was not fully accommodated from the beginning. Once again, we thank you for the time you have taken to let us know your thoughts. If you would like to provide any further information or suggestions, please feel free to contact us directly at: guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Andrés: Gracias por compartir su opinión sobre su reciente estancia en Servatur Riosol Hotel. Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas. Sentimos especialmente que el servicio de limpieza y el trato recibido por parte del personal de recepción no hayan sido satisfactorios. Sus observaciones ya han sido trasladadas a los departamentos correspondientes para su revisión y mejora. Tomamos nota también de su comentario sobre la ubicación y el estado de los aseos públicos, así como de los aspectos positivos que menciona, como la calidad de la comida y la piscina climatizada, que nos alegra saber que fue de su agrado. Le agradecemos que haya dedicado su tiempo a compartir tanto lo positivo como lo mejorable. Si desea ampliar su experiencia o facilitarnos más información, puede escribirnos a guestexperience.riosol@servatur.com. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Leda, Thank you for taking the time to share your feedback following your recent stay at Servatur Riosol Hotel. We are pleased to read that you enjoyed the views from the hotel, found the location convenient for travelling by car, and especially appreciated our breakfast service, which you described as exceptional. Your kind words about the staff in the restaurant area are also sincerely appreciated. On the other hand, we regret to hear about the inconveniences you experienced during check-in and with the room preparation. Please accept our apologies for the delay in having the additional beds and linens ready, and for any discomfort caused by the attitude of the front desk staff member who assisted you. This is not the level of service we aim to provide, and your comments have been shared with the relevant departments for internal review. We also acknowledge your feedback regarding the room cleanliness and size, and we will take it into account as we continue working on improving our guest experience. Should you wish to provide us with further details or require assistance, we invite you to contact us directly at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Kevim, Muchas gracias por compartir su excelente valoración tras su estancia en Servatur Riosol. Nos alegra enormemente saber que disfrutaron de una experiencia cómoda y agradable, especialmente en pareja, y que nuestra ubicación y vistas impresionantes contribuyeron a ello. Nos llena de satisfacción leer sus palabras sobre el trato recibido por parte de nuestro compañero en la zona VIP. Nos aseguraremos de hacerle llegar su mensaje, ya que valoramos mucho el esfuerzo diario de nuestro equipo por brindar un servicio cercano y de calidad. Agradecemos también su recomendación sobre el uso del automóvil, algo que sin duda puede mejorar aún más la experiencia en la zona. Será un placer volver a darles la bienvenida cuando decidan regresar. Si desean contactar con nosotros directamente, pueden escribirnos a guestexperience.riosol@servatur.com. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jake, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We regret the inconvenience caused by the room conditions you described and the issue regarding your late check-out request. Our aim is to treat all guests fairly and consistently, and we apologise if this was not reflected during your stay. Please be assured that we take your comments seriously and will look into what happened in this case. Regarding the presence of insects, our maintenance and housekeeping teams follow regular pest control procedures, and we are sorry that your room did not meet our usual standards. We also want to clarify that room requests such as double beds are subject to availability, but we understand your frustration and apologise for the inconvenience caused. If you would like to share more details or discuss your experience further, we invite you to contact us directly at guestexperience.riosol@servatur.com. We value your feedback as it helps us to improve. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada María del Pino, Muchísimas gracias por su excelente valoración y por compartir una opinión tan especial sobre su reciente estancia con nosotros. Nos alegra profundamente saber que tanto usted como su familia se sintieron bien atendidos y cómodos durante su visita. Agradecemos de corazón sus amables palabras hacia nuestro equipo, especialmente hacia Vanessa y todos los compañeros de recepción, cocina, sala y servicio de habitaciones. Nos esforzamos cada día por ofrecer un trato cercano y facilitar al máximo la experiencia de nuestros huéspedes, especialmente cuando hay necesidades específicas de movilidad. Será un placer volver a recibirles en su próxima visita. Gracias nuevamente por tomarse el tiempo de compartir su experiencia con nosotros. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Laura, Thank you for your kind review and the good rating you have given us. We’re very happy to hear that you had a lovely week with us and that you especially appreciated the friendliness of our staff, the food selection, and the efficient bar service. We also value your feedback regarding the rooms and understand the importance of continuous improvements. Your comments help us in our efforts to enhance the guest experience. We hope to welcome you back soon for another enjoyable stay. Sincerely, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada África, Muchas gracias por compartir su experiencia tan positiva en nuestro hotel y por otorgarnos una calificación excelente. Nos alegra profundamente saber que su estancia fue excepcional y que disfrutó tanto de nuestro servicio. Transmitiremos con gusto sus amables palabras a Luzma, Sari, Luis Miguel y Manuel, quienes sin duda estarán encantados de saber que contribuyeron a que su visita fuera tan especial. Esperamos volver a recibirla pronto para ofrecerle otra experiencia inolvidable. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Sergio, Muchas gracias por su excelente valoración y por compartir una reseña tan detallada y emotiva. Nos llena de satisfacción saber que su experiencia en el hotel fue tan positiva y, especialmente, que el trabajo de nuestros animadores Eche y Luzma marcó una diferencia tan significativa en su estancia. Transmitiremos sus palabras a ambos con mucho gusto. Eche y Luzma son, sin duda, un pilar fundamental de nuestro equipo y nos enorgullece que hayan logrado hacerle sentir como en casa, aportando alegría, cercanía y entusiasmo a cada actividad. Nos alegra también que haya disfrutado del entorno, la tranquilidad y la buena relación calidad-precio que ofrecemos. Será un placer volver a darle la bienvenida cuando decida regresar. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Romina, Gracias por compartir su experiencia con nosotros y por la buena puntuación que nos ha otorgado. Nos alegra saber que disfrutó de su estancia y, en especial, del trato recibido por parte de nuestro equipo. Es un placer saber que la animación con Luzma y Eche fue de su agrado. Les haremos llegar sus palabras, que seguro les harán mucha ilusión. Esperamos volver a recibirles muy pronto para seguir ofreciéndoles momentos agradables. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Raquel, Gracias por compartir su experiencia y por la buena puntuación que nos ha otorgado. Nos alegra saber que disfrutó de una estancia agradable y que las actividades de animación con Luzma y Eche fueron de su agrado. Valoramos mucho sus palabras sobre el excelente trato recibido por parte de nuestro equipo, tanto en recepción como en el servicio de restaurante. Será un placer volver a darle la bienvenida en el futuro. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Sebastian, Thank you very much for your kind review and for the excellent rating you shared following your stay at Servatur Riosol Hotel. We are delighted to know that you had a very nice holiday with us and that you especially enjoyed the service, the location, and the atmosphere at our bar. We also appreciate your useful comments about the layout of the hotel and the surrounding area, which can indeed be a bit challenging for guests with mobility concerns due to our location on the hillside. It’s great to hear you would consider coming back, and we hope to have the pleasure of welcoming you again in the near future. Should you have any questions or wish to share anything further, please don’t hesitate to contact us at guestexperience.riosol@servatur.com Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Jonathan: Le agradecemos sinceramente que haya compartido su experiencia en Servatur Riosol Hotel y que nos haya otorgado tan excelente valoración. Es un verdadero placer saber que nuestras habitaciones, el servicio ofrecido y la ubicación del hotel han sido de su total satisfacción. Nos alegra especialmente que haya disfrutado de las vistas, la tranquilidad y del ambiente familiar que tanto cuidamos. Comentarios como el suyo nos animan a continuar esforzándonos para ofrecer estancias agradables y recuerdos inolvidables a todos nuestros huéspedes. Quedamos a su disposición para cualquier consulta o necesidad futura en el correo guestexperience.riosol@servatur.com. Será un placer volver a recibirle. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kerstyn, Thank you very much for sharing your thoughtful and detailed review following your recent stay at Servatur Riosol Hotel. We are delighted to hear that you had an enjoyable experience and that you rated both our rooms and service with the highest score. It is especially rewarding to know you appreciated the warm welcome from our reception team, the cleanliness and comfort of your apartment, and the beautiful views that our hilltop location offers. Your comments on our peaceful setting and value for money are very much appreciated. We also take note of the aspects you mentioned that could be improved, such as the privacy on the balconies and the noise from nearby guests. Your feedback helps us to better understand our guests’ experiences and to identify opportunities for enhancement. If you ever choose to return, we would be happy to assist you with a room in a quieter or more private area, depending on availability. Please feel free to contact us in advance at guestexperience.riosol@servatur.com. Thank you once again for choosing us. We hope to welcome you back in the future. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Sharron, Thank you for taking the time to share your feedback and for the excellent rating you gave to our rooms, service, and location. We’re pleased to hear that you enjoyed the comfort and privacy of your room, the views, and the value we offer. It’s also great to know that you found the pool facilities enjoyable and appreciated the proximity to nearby activities and shopping. We’re sorry to learn that the layout of the hotel posed difficulties due to the number of steps. Servatur Riosol is located on a hillside, which gives us those beautiful views, but we understand this can be a challenge for guests with reduced mobility. Your comments are very valuable and will be taken into account as we continue to improve our services and facilities. We also appreciate your honest feedback on our food offering, and this will be shared with our culinary team for further review. If you have any further suggestions or if we can assist you in planning a future stay, please don’t hesitate to contact us at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Sharron, Thank you very much for your kind words and for the excellent rating you gave us, particularly for our rooms, service, and location. We’re delighted to know that you enjoyed your suite, the breakfast buffet, and the overall atmosphere at the hotel. It’s wonderful to hear that you appreciated the pool area, the entertainment, and especially your experience at the Island of Stars rooftop. We’ll be sure to share your lovely mention with Omar and the rest of the team. Your comments mean a great deal to us, and we’re truly pleased that you had such a memorable stay. If you need any assistance or have questions ahead of a future visit, please feel free to contact us at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Sam, Thank you for taking the time to share such a detailed review of your stay at Servatur Riosol Hotel. We truly appreciate the good rating you gave us, particularly for our service and the excellent score for our location. We are pleased to hear that you enjoyed the spacious room, the amazing views over Puerto Rico, and the quality of the breakfast service. Your positive comments about our friendly and helpful staff, as well as the surrounding area, are very encouraging. We sincerely apologize for the inconvenience you experienced at check-in and for the initial room preparation issues. Your feedback regarding the pool access, dinner service, and room maintenance has been carefully noted and will be shared with the relevant departments as we continue our improvement process throughout the hotel. We hope you will consider staying with us again once the renovation work is further along. Should you need any assistance or have special preferences for a future visit, you are welcome to contact us at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Traderlee, Thank you for taking the time to share your feedback. We are sincerely sorry to read about your recent experience with us and regret that your stay did not meet your expectations. We would like to apologise for the issues you encountered during your check-in and for the initial condition of the room you were assigned. This is not the level of service or quality we aim to provide. Your comments regarding the confusion with the room allocation, the maintenance concerns, and the cleanliness are taken seriously, and we will review them with our team to prevent similar situations in the future. We are also sorry to hear that the hotel facilities and services, including the elevator access, pool equipment policy, and laundry amenities, did not meet your needs or those of your partner. Accessibility and guest comfort are priorities for us, and we understand the frustration caused by these shortcomings. Your feedback on the food and beverage service has also been noted. While many of our guests enjoy our all-inclusive offering, we recognise that experiences may vary and will continue working on improvements in this area. Please know that we are committed to creating better experiences for our guests. If you would like to discuss your stay further, we would welcome the opportunity to hear more from you at guestexperience.riosol@servatur.com. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Tim, Thank you for sharing such a detailed and thoughtful review. We’re glad to hear that you and your partner enjoyed your stay overall, especially appreciating our location and the views from your sea view room. We also truly value the time you’ve taken to highlight areas where we can improve. Your comments regarding the all-inclusive package, entertainment, and communication are noted and will be shared with the relevant teams. We understand how frustrating it can be when expectations are not fully met, especially when it comes to clarity around services. We will certainly look into improving how this information is communicated to our guests. We're pleased to know the room met your general expectations and that the Wi-Fi worked well. We also appreciate your understanding about ongoing renovations. That said, the issues with air conditioning and the extra cost for fans are important concerns, and we will review how these amenities are presented in our room descriptions. Regarding the Premium Plus Lounge, we regret the confusion you experienced. Your feedback will help us make the terms clearer so that guests can make informed decisions and enjoy a more seamless experience. It's great to hear that many of our staff were polite and attentive — this is what we strive for. We will follow up on the atmosphere at the bars to ensure consistency in service quality. Thank you again for your balanced feedback. It’s through comments like yours that we can continue to grow and provide a better experience for all our guests. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Emma, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations. While we are pleased to know you found some of our staff friendly and appreciated our location, we are very concerned about the issues you encountered. We sincerely apologize for the condition of the room and any shortcomings in the cleaning service. Your comments have been passed on to the relevant departments to ensure immediate attention is given to the matters you raised, including maintenance and housekeeping protocols. We also regret that your experience at the pool area and with certain staff members was not satisfactory. This is certainly not the level of service we strive to deliver, and we will address your feedback with the appropriate teams. Thank you again for your feedback. It helps us to identify areas where we must improve, and we appreciate you bringing these matters to our attention. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Carla, Muchas gracias por compartir tu experiencia y por la buena valoración que nos has otorgado. Nos alegra saber que disfrutaste de tu estancia y que el servicio, la ubicación y la tranquilidad del hotel estuvieron a la altura de tus expectativas. Nos hace especial ilusión tu mención al animador Eche. Transmitiremos tus palabras, que sin duda le motivarán mucho. Nos enorgullece contar con un equipo que contribuye a que nuestros huéspedes se sientan bien recibidos y disfruten de momentos divertidos durante su estancia. Esperamos volver a darte la bienvenida muy pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear N.Y., Thank you for taking the time to share your experience with us. We are especially grateful for your excellent rating of our service. It is truly encouraging to know that our staff made a positive impression and that you found them friendly and helpful throughout your stay. We regret that other aspects of your visit did not meet your expectations. Your comments regarding room cleanliness, towel replacement, and the quality and temperature of the food have been shared with the relevant departments to ensure these areas are addressed and improved. Providing a comfortable and enjoyable stay is very important to us, and your feedback helps us identify where adjustments are needed. We also take note of your remarks about the location and the delay in room access. While our location offers beautiful views, we understand that the elevation can be challenging. Check-in is officially from 3 pm, but we always aim to accommodate early arrivals when possible. Thank you again for your review. We appreciate your honest feedback and hope to have the opportunity to welcome you again in the future under better circumstances. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Tom, Thank you for taking the time to share your feedback following your stay. We regret to hear that your experience did not meet your expectations, and we sincerely apologise for the discomfort you encountered upon arrival. We would like to take this opportunity to clarify certain points you mentioned. Concerning the incident at reception, the presence of the police was due to a situation involving a disagreement between other guests, which was reported by neighbours in adjacent apartments. Our receptionist acted in accordance with procedure to ensure the safety and well-being of all guests and did not feel threatened by your requests. Regarding the insects you found in the apartment, we understand how unsettling this may have been. However, we would like to clarify that the insects observed were flying termites, a natural and seasonal occurrence in the Canary Islands, particularly from surrounding undeveloped areas. While we carry out regular pest control measures and thorough cleaning, some natural phenomena are unfortunately beyond our control. We are glad to hear that the room change provided some improvement, though we regret that your overall experience with the food and facilities did not meet your expectations. Your comments about the buffet variety, bar service, entertainment, and general upkeep of the hotel have been shared with the relevant departments for review and improvement. On a positive note, we are pleased that you enjoyed the views, found the WiFi reliable, and appreciated the proximity to the local beaches and amenities. We thank you once again for your feedback, which helps us to identify areas where we can enhance the guest experience. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Adrián, Lamentamos profundamente que su experiencia en Servatur Riosol Hotel no haya estado a la altura de sus expectativas. Sentimos especialmente que encontrara la habitación en un estado que no corresponde con nuestros estándares de limpieza y mantenimiento. Tomamos muy en serio sus comentarios y los trasladaremos a los departamentos correspondientes para revisar lo sucedido y evitar que se repita en el futuro. Nuestro objetivo es siempre ofrecer una estancia cómoda y agradable a todos nuestros huéspedes. Si desea ampliar su experiencia o facilitarnos más información, quedamos a su disposición en: guestexperience.riosol@servatur.com Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Julio, Gracias por compartir su opinión. Lamentamos sinceramente que su experiencia en Servatur Riosol Hotel no haya sido satisfactoria y sentimos que la solución ofrecida durante su estancia no estuviera a la altura de sus expectativas. Con respecto a las fotografías que ha adjuntado, queremos aclarar amablemente que los insectos que aparecen en ellas no son cucarachas, sino termitas voladoras. Estas forman parte del ecosistema natural de las Islas Canarias y provienen de zonas no urbanizadas cercanas al hotel. Su aparición está ligada a factores medioambientales puntuales, especialmente durante determinadas épocas del año, y no es posible eliminarlas de forma preventiva sin afectar al entorno natural. Nuestro equipo realiza controles periódicos de limpieza y fumigación para minimizar cualquier molestia de este tipo, pero hay situaciones que escapan al control humano por tratarse de fenómenos naturales. Lamentamos nuevamente cualquier inconveniente y quedamos a su disposición si desea ampliar su experiencia o facilitarnos más detalles en: guestexperience.riosol@servatur.com Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Doha, We sincerely thank you for your excellent rating and for taking the time to share your experience with us. We are truly pleased to know that you enjoyed your stay at the hotel and that our entertainer Sergio made it even more special. We will gladly pass on your kind words to him, as they will surely encourage him to continue delivering great service. If you would like to share any further suggestions or comments, please feel free to contact us at: guestexperience.riosol@servatur.com We look forward to welcoming you again soon. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Stevie, Thank you very much for your review and for the good rating you have given us. We are delighted to know that you enjoyed your stay, highlighting the cleanliness, quality of food, attentive staff, and our facilities, including the pool and views. We also appreciate your constructive comments regarding the rooms, particularly the bathrooms. Your feedback is very valuable and will be taken into consideration as we continue working to improve the guest experience. It would be a pleasure to welcome you again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Paula, Muchas gracias por su comentario y por la excelente valoración que nos ha otorgado. Nos alegra enormemente saber que su experiencia durante el puente de Canarias fue tan positiva y que disfrutaron tanto de nuestras instalaciones, la limpieza, el ambiente y las prestaciones ofrecidas. Nos complace especialmente saber que la habitación estuvo disponible antes del horario habitual de check-in y que pudieron disfrutar de la piscina con comodidad, algo muy valorado por las familias. Transmitiremos su reconocimiento a nuestro compañero Javier, quien estará encantado de saber que su atención contribuyó a una estancia tan satisfactoria. Será un placer volver a recibirles en el futuro. Gracias por recomendarnos. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Marta, Muchas gracias por compartir su experiencia y por la excelente valoración que nos ha otorgado. Nos llena de alegría saber que lleva varios años eligiéndonos y que, una vez más, su estancia fue espectacular. Nos alegra especialmente que haya disfrutado tanto de la habitación asignada en esta ocasión y que el trato recibido por parte de Sari, Javier, Antonella y Támara haya sido tan positivo. Les haremos llegar sus amables palabras, que sin duda serán muy bien recibidas. También agradecemos su reconocimiento al trabajo del equipo de limpieza. Comentarios como el suyo nos motivan a seguir esforzándonos cada día. Será un placer volver a recibirla este verano. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jason, Thank you very much for your kind review and for the excellent rating you have given us. We truly value your loyalty as regular visitors and are delighted to know that you and your family continue to enjoy your stays with us. It’s great to hear that our location, pool area, and proximity to the Europa Centre continue to be highlights for you. We also appreciate your feedback regarding the shower and TV station quality. Suggestions like yours help us identify areas for improvement, and we will take them into consideration as we continue working on enhancing the guest experience. We look forward to welcoming you and your family again soon. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Kensi, Muchas gracias por su comentario y por la excelente valoración que nos ha otorgado. Nos alegra saber que su experiencia fue tan positiva y que el trato recibido por parte de Sergio y Echedey contribuyó a ello. Les haremos llegar su reconocimiento, que sin duda les motivará a seguir ofreciendo un servicio cercano y amable. Será un placer volver a recibirla en una próxima ocasión. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Ainhoa, Muchas gracias por su comentario y por la excelente valoración que nos ha otorgado. Nos alegra saber que disfrutó de su estancia y que tanto los servicios como las instalaciones fueron de su agrado. Transmitiremos sus amables palabras a nuestros compañeros Sergio y Echedey, quienes estarán encantados de saber que contribuyeron positivamente a su experiencia. Esperamos recibirla de nuevo muy pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Razvan, Thank you for taking the time to share your experience and for the good rating you gave to our service and location. We are very pleased to know that you enjoyed the stunning views from your room, which many of our guests highlight as one of the best parts of their stay. At the same time, we sincerely regret the inconveniences you encountered, particularly regarding the cleanliness of the bathroom. What you describe does not reflect the standards we aim to uphold, and we truly apologize for the discomfort caused. Your feedback has been shared with the housekeeping department to ensure this situation is properly addressed and does not happen again. We also take note of your comments about the breakfast and will consider them carefully as we work to improve both the variety and quality of our offerings. Thank you again for your constructive comments and for recommending the hotel to those looking for beautiful views and good value. We hope to have the opportunity to welcome you back and provide a much better experience. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Gordon, Thank you very much for your kind review and the good rating you have given us. It means a lot to us that you chose to stay at Servatur Riosol twice this year and are already planning to return in September. We are especially pleased to hear that our reception team was helpful and accommodating regarding your mobility needs. We will gladly pass on your compliments to Óscar and his team at the restaurant — it's wonderful to know that their friendly service and the breakfast selection made such a positive impression. Your feedback about the room facilities is also appreciated, and we will take your suggestions into account as we continue to improve our services. We're happy you enjoyed the relaxing pool area and the beautiful views from your balcony. Looking forward to welcoming you again in September. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Leire, Muchas gracias por su excelente valoración al servicio y por destacar la atención y amabilidad de nuestro personal. Nos alegra saber que se sintió bien atendida y que disfrutó del confort de la habitación, así como de la oferta gastronómica y de las actividades disponibles. También agradecemos que haya resaltado aspectos como la tranquilidad, las vistas y el ambiente familiar del hotel, que son valores que cuidamos con especial atención. Será un placer volver a recibirle en Servatur Riosol. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Yani, Muchas gracias por su excelente valoración y por destacar la atención de nuestro personal, así como la comodidad de nuestras instalaciones y las vistas desde la terraza. Nos alegra saber que disfrutó de las actividades tanto en la piscina como en la discoteca, y que su experiencia general fue positiva. Lamentamos el retraso en la entrega de una de las habitaciones y le pedimos disculpas por las molestias que esto haya podido ocasionar. Tomamos nota de su comentario para seguir mejorando nuestros tiempos de entrega. Será un placer volver a darle la bienvenida en futuras ocasiones. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Frantana, Le agradecemos sinceramente su excelente valoración y el tiempo dedicado a compartir su experiencia en Servatur Riosol Hotel. Nos alegra enormemente saber que su estancia fue positiva y que destacó la atención de nuestro personal, en especial de Paqui. Le haremos llegar su agradecimiento, ya que comentarios como el suyo son muy valiosos y motivadores para todo el equipo. Tomamos nota de su observación sobre la climatización de la piscina. Entendemos la importancia de este aspecto, especialmente cuando se viaja con niños pequeños, y trasladaremos su comentario al departamento correspondiente para su consideración. Gracias por confiar en nosotros. Estaremos encantados de recibirle nuevamente. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Maria, Thank you very much for your kind review and for choosing Servatur Riosol Hotel for your stay. We’re delighted to hear that you enjoyed the cleanliness of our hotel and the daily room service, as well as the excellent value for money you found in your experience with us. Your positive comments about our helpful staff, pool area, and the beautiful views are greatly appreciated. We understand your feedback regarding the location and transport access. Being situated higher up does provide those stunning views, but we recognise it can be less convenient for reaching certain areas without a taxi. Your input is valuable and will be taken into consideration as we continue to improve the overall guest experience. Thank you again for your review, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Vicky, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed your stay overall and appreciated the cleanliness of the hotel and the quality of our service. We understand that the location can be a challenge due to the hill, and we appreciate you sharing your experience with the walk. Your comments about the need for some upgrading and the lack of air conditioning are noted, and we will continue working on improving our facilities to enhance guest comfort. We're glad you had a great week with us and hope to welcome you again in the future. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Aythami, Lamentamos sinceramente que su experiencia en nuestro hotel no haya sido satisfactoria. Sentimos que aspectos tan importantes como la limpieza, la atención del personal y el estado de las instalaciones no hayan estado a la altura de sus expectativas. Tomamos nota de todos los puntos que menciona y los trasladaremos a los departamentos correspondientes para su revisión y mejora. Nuestro objetivo es ofrecer un servicio de calidad y una estancia agradable a todos nuestros huéspedes, por lo que comentarios como el suyo nos ayudan a identificar áreas en las que debemos seguir trabajando. Gracias por haberse tomado el tiempo de compartir su opinión. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Arttu, We are very sorry to read about your experience and regret that your stay at our hotel was so disappointing. The issues you describe regarding cleanliness and room conditions are far from the standards we strive to maintain, and we sincerely apologize for the discomfort this caused. We appreciate your feedback and take it seriously, as it helps us identify areas for improvement. If you are willing, we would like to hear more details about your stay so we can further investigate and take the necessary steps to avoid similar situations in the future. You can contact us directly at: guestexperience.riosol@servatur.com Thank you for taking the time to share your comments. Sincerely, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Lauren, We are truly sorry to hear that your experience at our hotel did not meet your expectations. We take all guest feedback very seriously, and we are concerned about the issues you mentioned regarding cleanliness and the service received. We would appreciate the opportunity to learn more about your stay so we can review what happened and take appropriate action. If you wish, please contact us at: guestexperience.riosol@servatur.com Thank you for sharing your opinion. Sincerely, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Cee, Thank you for your wonderful review and for giving us such an excellent rating across all aspects of your stay. We're delighted to hear that your experience at Servatur Riosol Hotel was so positive. We are especially grateful for your kind words about Migdalia. It’s truly rewarding to know that her attentive and thoughtful service made such a meaningful difference to your stay. She is indeed a valued member of our team, and we will make sure your praise is shared with her. We're also happy to read your comments about the stunning views, the variety of activities available nearby, and the quality of our food and drink. Your note about the layout of the rooms is also appreciated, and we’re glad to hear that the helpfulness of staff and fellow guests made it easier to navigate. Should you need anything in the future or wish to share more about your experience, please feel free to contact us at: guestexperience.riosol@servatur.com We hope to welcome you back again soon. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Charlene, Thank you for your lovely review and the excellent 10/10 recommendation, as well as the top ratings for our rooms, service, and location. We are thrilled to hear that you enjoyed the views, found our staff friendly and welcoming, and appreciated the variety and quality of the food. It is also great to know that you had a fun time during the evening entertainment and that Sergio helped make your stay memorable. We truly hope to welcome you back again soon. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kaitlyn, Thank you very much for your kind words and the excellent rating you gave to our rooms, service, and location. We are delighted to know that you enjoyed your stay with us and appreciated the all-inclusive option and evening entertainment. It is wonderful to hear that Sergio made such a positive impression and helped make your experience even more enjoyable. Your recognition of our staff’s availability and support means a lot to us. We hope to have the pleasure of welcoming you again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Юлия, Thank you for taking the time to review your stay with us. Based on the score of your review, we understand that there may be aspects of our service that could be improved. We would greatly appreciate it if you could provide more details about these areas, as your feedback is invaluable in helping us enhance our services. Please feel free to contact us directly at: guestexperience.riosol@servatur.com. Kind regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Claire, Thank you very much for your excellent rating and for taking the time to share your feedback. We are pleased to know that you enjoyed your stay and appreciated the views and value we offer. We also take note of your comment regarding the broom in the room. Your suggestion is valuable and will be considered as we continue working to improve our guests' experience. We hope to welcome you back again soon. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado/a Yazuley, Muchas gracias por compartir su experiencia y por otorgarnos una calificación excelente en todas las categorías. Nos alegra saber que disfrutó del trato recibido, de nuestras instalaciones y especialmente del servicio de animación. Es muy satisfactorio para todo nuestro equipo saber que considera nuestra propuesta totalmente recomendable y que haya valorado aspectos como el lujo, las vistas, el ambiente romántico y familiar, así como la relación calidad-precio. Esperamos tener el placer de recibirle nuevamente en el futuro. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Nayra, Lamentamos sinceramente que su experiencia en nuestra habitación no haya sido satisfactoria. Le pedimos disculpas por los inconvenientes que menciona relacionados con la limpieza y la presencia de insectos, así como por la respuesta inadecuada que recibió por parte de nuestro personal. Esto no refleja el nivel de servicio que nos esforzamos por ofrecer, y trasladaremos su comentario al equipo correspondiente para que se tomen las medidas oportunas. Agradecemos el tiempo que se ha tomado para compartir su opinión, ya que nos ayuda a mejorar nuestros servicios. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Gwendolyne, Muchas gracias por compartir su experiencia con nosotros y por la excelente valoración que ha otorgado a su estancia en Servatur Riosol Hotel. Nos alegra saber que disfrutó de una estancia maravillosa y que destacó aspectos como las vistas, la tranquilidad, el ambiente familiar y la buena relación calidad-precio. Comentarios como el suyo nos motivan a seguir trabajando para ofrecer el mejor servicio posible a nuestros huéspedes. Esperamos tener el placer de recibirle de nuevo muy pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Edita, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the all-inclusive service on your departure day. Our standard policy is that the all-inclusive package concludes at the official check-out time (12:00 noon), which is communicated during booking and at check-in. However, we understand how this may have caused inconvenience, particularly with a late flight, and we will take your comments into account as we continue to review and improve our services. We are pleased to know you appreciated the location and the views, and we regret that this was not enough to leave a more positive impression overall. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Patricia, Muchas gracias por compartir su experiencia tan positiva en Servatur Riosol Hotel. Nos alegra enormemente saber que su estancia superó sus expectativas y que disfrutó tanto de nuestras instalaciones como del trato recibido por parte de nuestro equipo. Agradecemos especialmente la excelente valoración que ha otorgado a nuestras habitaciones, servicio y ubicación. Transmitiremos con gusto sus amables palabras a nuestra compañera de recepción y a Sergio del equipo de animación. Será un placer volver a recibirla en su próxima visita. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Elisenda, Queremos agradecerle sinceramente su excelente valoración y las amables palabras que ha dedicado a su experiencia en nuestro hotel. Nos alegra enormemente saber que disfrutaron de sus vacaciones y que se sintieron tan bien acogidos desde el primer momento. Transmitiremos con mucho gusto su agradecimiento al director Nicolás, a Sari en recepción y a Macdalia en el restaurante. Comentarios como el suyo son una gran motivación para todo nuestro equipo y nos animan a seguir trabajando con ilusión para ofrecer un servicio cercano, profesional y de calidad. Será un verdadero placer recibirles nuevamente en Servatur Riosol para seguir creando recuerdos inolvidables. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Ron, Thank you for your review and for the good rating you gave us. We’re very pleased to know that you found our service excellent and that you especially appreciated the great views and value offered during your stay. We also take note of your feedback regarding the location and are grateful for your honest input. It's always helpful to hear our guests' impressions as we strive to improve every aspect of the experience. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Peter, Thank you for sharing your review and for the good rating you gave us. We’re glad to see that you were generally satisfied with the room and service, both receiving positive scores. We also acknowledge your rating of the location and appreciate your honest feedback. It helps us to understand our guests' perspectives and continually improve the overall experience. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Rebecca, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Trompos: Lamentamos sinceramente que su experiencia en nuestro hotel no haya estado a la altura de sus expectativas. Sentimos especialmente los inconvenientes relacionados con el tiempo de espera en recepción, el estado de la habitación asignada y el equipamiento disponible. Estas situaciones no reflejan los estándares de calidad y servicio que nos esforzamos por ofrecer a nuestros huéspedes. Tomamos nota de sus comentarios sobre el buffet y la seguridad, y los trasladamos a los departamentos correspondientes para su revisión y mejora. Nos alegra saber que pudo disfrutar de la piscina climatizada durante su estancia. Agradecemos que se haya tomado el tiempo de compartir su opinión, ya que nos ayuda a seguir mejorando. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Krzysztof, Thank you very much for your excellent rating and for taking the time to share such a detailed and entertaining review. We are delighted to know that you enjoyed the views, the atmosphere, and the comfort of our premium apartments. It is also wonderful to hear your kind words about our team, especially Daniel at reception, to whom we will pass on your special mention. We also appreciate your constructive comments regarding the bathroom and the availability of irons, which we take into account as we continue working to improve our services. We hope to have the pleasure of welcoming you again for another memorable stay. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado/a Dominique, Le agradecemos sinceramente su excelente valoración y sus amables palabras hacia nuestro personal de cocina y del hotel. Nos alegra saber que disfrutó de la variedad de nuestra oferta gastronómica y que su experiencia en Servatur Riosol fue tan positiva. Comentarios como el suyo nos motivan a seguir trabajando para ofrecer siempre el mejor servicio a nuestros huéspedes. Esperamos volver a recibirle pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Rachael, Thank you for taking the time to share such a detailed and positive review. We’re truly grateful for the excellent rating you awarded us and are so pleased to know that your stay at Servatur Riosol Hotel met—and even exceeded—your expectations. It's wonderful to hear that you enjoyed the stunning views from your balcony, the efforts of our dedicated staff, and the comfort and atmosphere of both our main pool and rooftop bar. We’re especially glad that the rooftop experience added a touch of peace and luxury to your holiday. Your kind words about the variety and quality of our all-inclusive food are greatly appreciated, and it's great that you found your spacious room and private sun loungers to be such a bonus. Thank you also for recommending local spots to future guests. We’re delighted you had a lovely time and look forward to welcoming you back. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Liliya, Thank you for taking the time to share your feedback and for the excellent rating you have given us. We are delighted to know you appreciated our service, location, and the views, as well as the child-friendly atmosphere we strive to maintain. We hope to have the pleasure of welcoming you back again soon. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Leroy, Gracias por compartir su experiencia y por la buena valoración que nos ha otorgado. Nos alegra saber que disfrutó de la ubicación, las vistas y la tranquilidad del hotel, así como del servicio recibido. Tomamos nota de su sugerencia sobre la instalación de grifos de bebidas de autoservicio. Comentarios como el suyo nos ayudan a seguir mejorando. Esperamos volver a darle la bienvenida en el futuro. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Sara, Muchas gracias por su valoración y por la excelente puntuación que nos ha otorgado, especialmente en el servicio y la ubicación. Nos alegra saber que disfrutó de su estancia y que destacó aspectos como las vistas, la tranquilidad y el ambiente familiar del hotel. Esperamos tener el placer de volver a recibirla en una próxima ocasión. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Bárbara, Muchas gracias por compartir su experiencia y por la excelente valoración que ha otorgado a nuestras instalaciones y a nuestro equipo. Nos alegra enormemente saber que su estancia fue tan agradable que decidieron alargarla, y que se sintieron como en casa durante esos días. Agradecemos especialmente sus amables palabras hacia todo nuestro personal, incluyendo socorristas, animadores, equipo de cocina, camareros, recepcionistas y dirección. Nos hace especial ilusión saber que disfrutaron de la zona "Island of Stars" y del bar piscina, y transmitiremos su reconocimiento a Yoel y al resto del equipo. Será un placer volver a recibirles muy pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Sa Sa, Gracias por compartir su experiencia con nosotros. Lamentamos sinceramente no haber estado a la altura de sus expectativas en esta ocasión y que su estancia no haya sido satisfactoria. Sentimos los inconvenientes relacionados con el régimen de todo incluido, la disponibilidad de hamacas, y el estado de la habitación. Respecto a la diferencia entre las fotografías y el alojamiento asignado, estamos revisando estos aspectos para asegurarnos de ofrecer una información más precisa y coherente. En cuanto a las incidencias técnicas en la ducha y la falta de respuesta efectiva, trasladaremos su comentario al departamento correspondiente para que este tipo de situaciones se atiendan con mayor agilidad. También revisaremos nuestros procedimientos sobre el uso de la zona VIP, con el objetivo de garantizar un trato equitativo a todos nuestros huéspedes. Le pedimos disculpas por todos los inconvenientes que describe. Sus observaciones son valiosas para nosotros y serán tenidas en cuenta en nuestros esfuerzos de mejora continua. Lamentamos que su experiencia no haya sido positiva y esperamos que en el futuro pueda darnos la oportunidad de ofrecerle una estancia más acorde con sus expectativas. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Iker, Muchas gracias por su valoración y por la excelente puntuación que ha otorgado a nuestro servicio. Nos alegra enormemente saber que tanto usted como su hija disfrutaron de la experiencia, especialmente del miniclub y la animación. Transmitiremos su agradecimiento a Maddy y Sergio, quienes estarán encantados de saber que contribuyeron a unas vacaciones tan especiales. También nos complace saber que la calidad y variedad de la comida y bebida fueron de su agrado. Tomamos nota de su sugerencia sobre el patxarán para futuras mejoras. Esperamos volver a recibirles pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Darragh, Thank you very much for your kind and honest review, as well as the excellent rating you gave us. We’re truly pleased to hear that your stay exceeded expectations and that you enjoyed the deluxe room, the cleanliness, and the quality of service. It's great to know that the rooftop pool and the entertainment contributed positively to your experience. It means a lot to us that, despite initial hesitation, you left with such a positive impression and would be happy to return. We look forward to welcoming you back in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Carlos, Gracias por compartir su experiencia y por la buena valoración que nos ha otorgado. Nos alegra saber que disfrutó de nuestro bufé, la comida y especialmente de la piscina climatizada, así como de la ubicación soleada y las vistas. También apreciamos que haya destacado el buen servicio y la relación calidad-precio. Lamentamos los inconvenientes causados por las filtraciones debidas a la lluvia. Como bien comenta, no es habitual en nuestra zona y, además, nos encontramos en un proceso de renovación que confiamos ayudará a mejorar este tipo de situaciones. Agradecemos su comprensión y esperamos recibirle nuevamente para que pueda disfrutar de una estancia aún más confortable. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Ignacio, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Sergio, Gracias por compartir su comentario. Lamentamos que haya tenido dificultades para encontrar nuestra ubicación. Nos gustaría informarle que el Hotel Servatur Riosol se encuentra fácilmente en Google Maps, lo que facilita la navegación hasta nuestras instalaciones. Además, existen rutas de autobuses regulares que conectan el aeropuerto y los principales puntos de la isla con el Valle de Puerto Rico. Desde esta parada de autobús, un trayecto en taxi de aproximadamente 5 minutos le llevará cómodamente hasta el hotel. Esperamos que esta información le resulte útil en futuras visitas. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Dosis, Muchas gracias por compartir su experiencia con nosotros y por otorgarnos una calificación excelente. Nos alegra saber que superamos sus expectativas y que disfrutó tanto del trato recibido como de su estancia en general. Apreciamos especialmente que destaque aspectos como la tranquilidad, la buena relación calidad-precio y las vistas, que son parte de lo que hace especial a nuestro hotel. Esperamos volver a recibirle pronto. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Aletta, Thank you very much for your positive review and the good rating you gave us. We’re happy to hear that you enjoyed the beautiful view and appreciated the rooftop terrace with the whirlpool and comfortable beds. It’s great to know that the cocktails and the overall experience were to your liking. We also appreciate your feedback about the location. Being situated on top of the mountain allows us to offer those amazing views, though we understand that it can make walking more challenging. Having a car is indeed a helpful option. It’s lovely to hear that you found the room neat and enjoyed the large balcony with sunbeds. Thank you once again for sharing your experience. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Татьяна, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Ozzy, Thank you very much for your excellent rating and for your kind words. We’re truly happy to know you had an amazing time with us. It’s great to hear that you enjoyed the views, the cleanliness of the rooms, and the overall experience. Knowing you plan to return next year means a lot to us, and we look forward to welcoming you back. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Ángel, Muchas gracias por su excelente valoración y por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de su estancia, destacando el espacio de las habitaciones, la limpieza y la calidad de nuestra comida. Apreciamos especialmente sus amables palabras hacia nuestro equipo, en particular el chef Reyes, Gabriela, Santana y Luis. Sin duda, les transmitiremos su reconocimiento, ya que trabajan con dedicación para ofrecer el mejor servicio a nuestros huéspedes. Esperamos recibirle nuevamente en el futuro para otra estancia igual de agradable. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Carolina, Muchas gracias por su excelente valoración y por sus amables palabras hacia nuestro equipo. Nos llena de satisfacción saber que recibió una atención al 100% y que nuestro personal hizo de su estancia una experiencia positiva. Compartiremos su mensaje con Jorge, Willy, Jhon, Gabriela, el Sr. Santana, la chef Pilar y el resto del equipo. Será un placer recibirles nuevamente. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear David, Thank you for your wonderful review and for giving us an excellent rating. We are truly delighted to hear that your first stay at Servatur Riosol exceeded your expectations and that our hospitality made such a positive impression. It is especially rewarding to know that Daniel Valencia and the rest of our team contributed to making your stay perfect. We will make sure to share your kind words with him, as well as with Marina and the bar staff. Our team takes great pride in going above and beyond to create memorable experiences for our guests. We are also pleased that you enjoyed the breathtaking views, the quality of the food, and the overall comfort of your stay. Your feedback is incredibly valuable to us, and we truly appreciate your loyalty to Puerto Rico, Gran Canaria. We look forward to welcoming you back for another fantastic stay. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Alfredo, Muchas gracias por su excelente valoración y por destacar el trato recibido por nuestro cocinero Will. Nos alegra saber que su experiencia en Servatur Riosol Hotel ha sido positiva y que nuestro equipo ha contribuido a ello. Esperamos recibirle de nuevo pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Nadia, Muchas gracias por tu excelente valoración y por dedicar unos minutos a compartir tu experiencia en Servatur Riosol Hotel. Nos alegra saber que disfrutaste de una estancia maravillosa junto a tu familia y que tanto las habitaciones, la comida y las vistas estuvieron a la altura de tus expectativas. Agradecemos especialmente tus palabras hacia nuestro equipo, en especial a Sergio, Julio y Luis Miguel. Nos aseguraremos de transmitirles tu mensaje, ya que estamos seguros de que les hará mucha ilusión. Será un placer recibirte nuevamente en el futuro. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Arantxa, Muchas gracias por tu excelente valoración y por compartir tu experiencia en Servatur Riosol Hotel. Nos encanta saber que te has sentido como en casa gracias a la atención de nuestro equipo. También nos alegra que hayas disfrutado de la animación y que Sergio haya contribuido a hacer tu estancia aún más divertida. Será un placer recibirte de nuevo en el futuro. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Melody, Muchas gracias por tu excelente valoración y por compartir tu experiencia en Servatur Riosol Hotel. Nos alegra saber que disfrutaste de la animación en la piscina y que Sergio hizo que tu tarde fuera aún más especial. También apreciamos tus amables palabras sobre nuestro equipo, que siempre trabaja para ofrecer la mejor atención con una sonrisa. Esperamos recibirte de nuevo muy pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Quim, Muchas gracias por tu excelente valoración y por compartir tu experiencia en Servatur Riosol Hotel. Nos alegra saber que, a pesar del imprevisto con tu alojamiento inicial, disfrutaste de tu estancia con nosotros. Nuestro equipo trabaja cada día para ofrecer el mejor servicio, y nos encanta saber que te sentiste bien atendido. También nos alegra que hayas disfrutado de las animaciones y de la energía de Sergio. Será un placer recibirte de nuevo en el futuro. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Melany, Muchas gracias por compartir tu experiencia en Servatur Riosol Hotel y por la excelente valoración que nos has otorgado. Nos alegra saber que tanto el trato del personal como las instalaciones y las vistas han cumplido tus expectativas. Nos encanta que hayas disfrutado de la animación en la piscina y especialmente de la energía de Sergio. Transmitiremos tus amables palabras a todo el equipo. Esperamos volver a darte la bienvenida en el futuro. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Emilie, Thank you for sharing your experience and for highlighting the great service from our restaurant, bar, and activities team. We are delighted that our staff, especially Sergio and Patrik, helped make your stay enjoyable and that you appreciated the family-friendly atmosphere and beautiful views. We regret that your room did not meet your expectations and that you had to change rooms during your stay. Your feedback is valuable, and we will continue working on improvements to ensure a better experience for our guests. We truly appreciate your kind words about our team and hope to welcome you again. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jannekee, We are sorry to hear that your stay did not meet your expectations. We regret any discomfort caused by the location of your room, noise disturbances, and cleanliness issues. Your experience does not reflect the standard we aim to provide, and we take your feedback very seriously. Our team is always available to assist with any concerns during your stay, including offering alternative rooms when possible. We also have regular pest control measures in place and will reinforce them based on your comments. On a positive note, we are pleased that you enjoyed the breakfast and the view. We truly appreciate your feedback and will use it to improve our services. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Renè, Thank you for taking the time to review your stay with us. Based on the score of your review, we understand that there may be aspects of our service that could be improved. We would greatly appreciate it if you could provide more details about these areas, as your feedback is invaluable in helping us enhance our services. Kind regards Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear John, Thank you for sharing your feedback. We are pleased to know that you enjoyed the great views, peaceful atmosphere, and overall value of your stay. Your kind words are truly appreciated, and we hope to welcome you again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Gina, Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed the pool, our staff, and the amazing views from the hotel. We also appreciate your excellent rating of our service and location. We are glad that you enjoyed the food at the bar and found the value of your stay to be great. We understand the walkability challenge due to our high location, but we're happy to know it kept you active. We hope to welcome you back in the future. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Ashley, Thank you for sharing your experience at Servatur Riosol Hotel. We are delighted to hear that you had a lovely break with us and that you felt safe and comfortable throughout your stay. It is great to know that you enjoyed our location, entertainment, and the friendly service from our bar and reception staff. We appreciate your kind words about Patrick and Sergio from the animation team. We will make sure to share your feedback with them, as they will be pleased to know they contributed to making your stay more enjoyable. Your comments are truly valuable to us, and we hope to welcome you back in the future for another great stay. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Rvp, Thank you for your review and for the excellent rating you have given us. We are delighted to hear that you had such a positive experience and that you enjoyed our breakfast, snacks, and lunch offerings. It is especially rewarding to know that you consider them among the best you have ever experienced. We also appreciate your feedback regarding the apartments and will take your comments into account as we continue working on improvements. Providing a great stay for our guests is our priority, and we are pleased that our service met your expectations. We truly appreciate your recommendation and look forward to welcoming you again in the future. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Izabela, We regret to hear that your experience at Servatur Riosol Hotel did not meet your expectations. We sincerely apologize for any inconvenience you encountered during your stay. Your feedback regarding the check-in process, room condition, and staff service is very important to us. We strive to offer a welcoming and comfortable environment for all our guests, and we are sorry to hear that we fell short in your case. We will review your comments internally to improve our services and ensure better communication and assistance from our team. We appreciate you taking the time to share your experience, as it helps us work towards providing a better stay for our guests in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Christine, Thank you for your wonderful review and for giving us an excellent rating. We are delighted to hear that you found our hotel fabulous and enjoyed the cleanliness of the rooms, the friendliness of our staff, and the beautiful views. It is also great to know that you appreciated the welcoming atmosphere and value we offer. We truly appreciate your kind words and hope to welcome you back for another fantastic stay. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Mijail, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Luis Alberto, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Joyce, Thank you for sharing your experience and for your good rating. We are pleased to hear that you enjoyed the amazing swimming pool, beautiful views, and the friendly service from our staff. Your kind words about our team mean a lot to us. We appreciate your feedback regarding the room comfort and dining options. Your comments help us to improve, and we will take them into consideration. It is great to know that you would be happy to return, and we look forward to welcoming you back for another enjoyable stay. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Caitriona, Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciated our pool area, games facilities, and the spacious balconies with beautiful views. We also truly appreciate your kind words about our cleaning and maintenance staff, who work hard to ensure a pleasant stay for our guests. We regret that some aspects of your experience did not meet your expectations. Your comments regarding the room conditions, air conditioning, and lift availability are important to us, and we will take them into consideration as we continue to improve our facilities. We understand that our hillside location may not be ideal for everyone, though it does offer stunning views of Puerto Rico. We are sorry to hear that the surrounding area did not meet your preferences. Guest safety and comfort are very important to us, and we appreciate you sharing your perspective. We value your feedback and will use it to improve the experience for future guests. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Holger, Thank you for your review. We are pleased to hear that you enjoyed the terrace and the beautiful view of the beach and harbor. Our location is something we take great pride in, and we’re glad you appreciated it. We regret that the condition of the apartment, particularly the bathroom, did not fully meet your expectations. We continuously work on improvements, and your feedback helps us prioritize areas for renovation. We appreciate your comments and hope to welcome you again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Javier, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Robert, Thank you for your review and for highlighting our great views and service. We are especially pleased to hear that you found our staff to be super service-minded, as guest satisfaction is our priority. We understand that our hotel's layout, like much of Puerto Rico, may not be ideal for those with walking difficulties. For future visits, please let us know your preferences, and we will do our best to accommodate your needs. We appreciate your feedback and hope to welcome you again soon. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Ronald, Thank you for your feedback and for the excellent rating you have given us. We are pleased to hear that you enjoyed the great views and our location. We regret that some aspects of your stay did not fully meet your expectations. Your comments are important to us, and we will take them into account as we continue to improve our services and facilities. We appreciate your stay and hope to have the opportunity to welcome you again. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Evelyne, We are sorry to hear that your stay did not meet your expectations. We sincerely regret any inconvenience you experienced and appreciate your feedback. Providing a positive experience for our guests is very important to us, and we apologize if you felt that your concerns were not addressed. We would like to understand more about your experience and find a way to improve. Please feel free to contact us directly at guestexperience.riosol@servatur.com, and we will be happy to assist you further. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Ralf, Thank you for your review and for the excellent rating. We are pleased to hear that you enjoyed the location, the views, and the quiet atmosphere. It is also great to know that you found the buffet dinner sufficient and the breakfast perfect. We appreciate your feedback regarding the room and will take it into account for future improvements. We would be happy to welcome you again on your next visit. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Gian Piero, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Britt, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Nieves, Thank you for your kind review and for the good rating. We are delighted to hear that you enjoyed the activities, especially those led by John and his team. It is wonderful to know that the Valentine's decorations and entertainment made your stay even more special. We truly appreciate your loyalty and look forward to welcoming you back soon. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Alex, Thank you for your wonderful review and for giving us an excellent rating. We are delighted to hear that you enjoyed your stay and had a great time with our animation team, Patrick and Juandeegor. It is fantastic to know that the activities and dances made your experience even more special. Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to welcome you again for another enjoyable stay. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado David, Muchas gracias por su comentario y por la excelente valoración que nos ha otorgado. Nos alegra saber que su estancia fue tan buena y que disfrutó de la experiencia de animación con Juandeegor. Nuestro equipo trabaja con entusiasmo para ofrecer momentos inolvidables a nuestros huéspedes. Esperamos darle la bienvenida de nuevo muy pronto. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Abdel, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the Valentine's Day decorations, special touches, and the atmosphere in our restaurant. It is also wonderful to know that our staff, especially the bar waiters and the activities team, contributed to making your stay memorable. We truly appreciate your excellent rating for our service, as our team works hard to provide the best experience for our guests. We regret that your room did not fully meet your expectations and take note of your comments for future improvements. It would be a pleasure to welcome you again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado José, Muchas gracias por su comentario y por la excelente valoración que ha dado a nuestro servicio. Nos alegra saber que disfrutó de la animación y que la organización y decoración de San Valentín fueron de su agrado. Juandeegor y todo el equipo trabajan con ilusión para ofrecer experiencias memorables a nuestros huéspedes. Tomamos nota de su puntuación en las habitaciones, ya que siempre buscamos mejorar. Esperamos tener el placer de recibirle nuevamente en el futuro. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Oskar, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Emily, Thank you for your wonderful review and for awarding us a 5-star rating. We are delighted to hear that you enjoyed the entertainment provided by Juandeegor and Patrick, as well as the activities and cocktail-making experience. It is especially rewarding to know that you rated our rooms, service, and location with the highest score. Your kind words motivate our team to continue creating memorable experiences for our guests. We truly appreciate your feedback and hope to welcome you again soon. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Conni, Thank you for your good rating and for sharing your feedback. We are glad you enjoyed the great views and the peaceful atmosphere of our hotel. We appreciate your support and hope to welcome you again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Birthe, Thank you for your good rating and for sharing your experience. We are pleased to hear that you had a great holiday and found our hotel to be excellent for the price. It is wonderful to know that you plan to return, and we look forward to welcoming you back. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kim, Thank you for your excellent rating and kind review. We are delighted to know that you had such a positive experience and appreciated the great view, peaceful atmosphere, and family-friendly environment. Your feedback is truly valuable to us, and we hope to welcome you back for another enjoyable stay in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Thomas, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the fantastic views and the pool area. We regret to learn that some aspects of your stay did not meet your expectations. Your comments regarding the fitness center and room conditions are appreciated, and we will take them into account for future improvements. We also acknowledge your concerns about communication and will continue working on enhancing our staff’s language skills to better assist our guests. Your insights are valuable to us, and we hope to have the opportunity to offer you a more satisfying experience in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Antonia, Thank you for your wonderful review and for the excellent rating. We are delighted to hear that you had an amazing experience with us and that you enjoyed the delicious food, the breathtaking views, and the friendly service from our team. We appreciate your understanding regarding the noise issue and are glad that our reception team could make it up to you with access to the VIP pool and bar area, as well as a complimentary lunch. It means a lot to us that you would 100% recommend our hotel, and we look forward to welcoming you back in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Lorena, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Karen, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Querida Milagros, Muchas gracias por tu excelente valoración y por compartir tu experiencia. Nos alegra saber que tu estancia fue linda y que nuestro equipo pudo ayudarte tanto en recepción como en otros aspectos. Será un placer recibirte nuevamente en el futuro. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Paul, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Adri, Muchas gracias por tu excelente valoración y por compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de las espectaculares vistas y del servicio, y que tu estancia fue perfecta. Apreciamos tu confianza y esperamos recibirte de nuevo en el futuro para seguir ofreciéndote la mejor experiencia. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Alfredo, Thank you for your wonderful review and for the excellent rating. We are delighted to hear that you had a great time during your stay and that you enjoyed the entertainment led by Juan. It is fantastic to know that his energy and enthusiasm made a positive impact on your experience. We also appreciate your kind words about our bar staff and your understanding regarding the renovations. We are continuously working on improving our facilities, and we look forward to welcoming you back so you can enjoy the enhancements firsthand. It will be a pleasure to see you again. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Reijo, Thank you for your review and for the good rating. We are happy to know that you enjoyed the great views and appreciated our service and location. We also take note of your comments regarding the rooms. We continuously work on improvements, and your feedback helps us to enhance our guests’ experience. We hope to welcome you back in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Cindy, Thank you for your excellent rating and for sharing your experience with us. We are delighted to hear that you found our hotel welcoming and that our staff, especially Juandeegor, contributed to making your stay enjoyable. Your kind words about our entertainment program and activities for both children and adults are greatly appreciated. We also take note of your feedback regarding the rooms and will continue working to improve our guests' experience. It would be a pleasure to welcome you and your family again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jan, We are truly sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, and we sincerely regret the issues you encountered with the room’s condition. Please rest assured that we take these concerns seriously and will review them with our maintenance and management teams to make the necessary improvements. On a positive note, we are pleased to hear that you appreciated the efforts of our cleaning staff. We will pass on your kind words to them. We regret that your experience was not what it should have been, and we appreciate you taking the time to share your thoughts. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Leonardo, Thank you for your excellent rating. We are delighted to know that you had such a positive experience at Servatur Riosol Hotel. It is wonderful to see that you appreciated the tranquil atmosphere and the beautiful views. Your feedback is truly valued, and we hope to welcome you again in the future for another relaxing stay. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Frederik, Thank you for your excellent rating and for sharing your experience at Servatur Riosol Hotel. We are delighted to hear that you had a great time and that John made such a positive impression with his energy and enthusiasm. Ensuring our guests have an enjoyable stay is very important to us, and we are pleased to know you appreciated the entertainment activities and evening shows. It is also wonderful to see that you highlighted our views and family-friendly atmosphere. We truly appreciate your kind words and hope to welcome you back in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Manuel, Muchas gracias por compartir tu experiencia y por otorgarnos una calificación excelente. Nos alegra enormemente saber que has vuelto después de cuatro años y que sigues disfrutando de nuestras instalaciones, el servicio y, por supuesto, las espectaculares vistas que ofrece el hotel. Nos complace saber que encontraste las habitaciones amplias, cómodas y con la privacidad que buscabas, así como que disfrutaste de nuestra gastronomía, especialmente de nuestras papas arrugadas. También es genial saber que apreciaste la ubicación del hotel y las numerosas opciones de ocio cercanas. Esperamos que en tu próxima visita puedas traer a tus amigos y disfrutar juntos de unas semanas inolvidables. Será un placer recibirte nuevamente. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Any, Thank you for sharing your experience at Servatur Riosol Hotel. We are delighted that you enjoyed the great view from our hotel. We regret any inconvenience caused by the connecting door in your room. Your feedback is valuable, and we will review this to ensure our guests feel comfortable and have the privacy they expect. We appreciate your comments and hope to welcome you again in the future. Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Raul, Thank you for your excellent rating and for sharing your experience at Servatur Riosol Hotel! We are delighted to hear that our entertainment program was a highlight of your stay and that Juande made such a great impression—he truly is a star! Your kind words about our bar staff and incredible breakfasts mean a lot to us. We appreciate your feedback regarding the materials for animation, and we will take it into account to keep improving. It would be a pleasure to welcome you back for another great stay! Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Nazaret, Muchas gracias por tu fantástica reseña y por la excelente valoración que nos has dado. Nos alegra saber que disfrutaste de la animación en el hotel, especialmente con Juandeegor, así como de las múltiples actividades y espectáculos. También nos complace que el servicio en el bar, con Mustafá y Ricardo, haya sido de tu agrado. Lamentamos los inconvenientes que tuviste con la habitación y que no se encontrara a la altura de tus expectativas. Tomamos nota de tus comentarios para seguir mejorando y ofrecer la mejor experiencia posible a nuestros huéspedes. Esperamos volver a recibirte en Servatur Riosol y que tu próxima estancia sea aún mejor. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Darren, Thank you so much for your wonderful review and for giving us an excellent rating! We are thrilled to hear that you found our hotel fabulous and that you enjoyed our stunning location and views. Your kind words about our helpful staff truly mean a lot to us. Providing outstanding service and creating memorable experiences for our guests is always our top priority. We are delighted that your stay met your expectations, and we hope to welcome you back soon for another luxurious experience at Servatur Riosol Hotel. Best regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Callum, Muchas gracias por compartir su experiencia y por destacar la fantástica labor de Juan en el equipo de animación. Nos alegra saber que disfrutó de las actividades, especialmente de los quizzes que organiza, y que su amabilidad contribuyó a que todos, sin importar la edad, lo pasaran genial. Tomamos nota de su valoración sobre las habitaciones y el servicio para seguir mejorando y ofrecerle una experiencia aún mejor en su próxima visita. Será un placer darle la bienvenida de nuevo en el futuro. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada María Luisa, Muchísimas gracias por compartir su opinión y por destacar la labor de nuestro compañero Juande. Nos alegra enormemente saber que disfrutó de las actividades y que Juande hizo que fueran tan entretenidas para usted. Sin duda, compartiré sus amables palabras con él, ya que le motivarán muchísimo. Esperamos tener el placer de darle la bienvenida nuevamente muy pronto. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Pablo, Thank you so much for sharing your experience with us and for choosing Servatur Riosol despite initial concerns. We are delighted to know that you found our hotel wonderful and enjoyed your stay with your family and acquaintances. Your kind words about John, our entertainment manager, and Mr. Santana from the restaurant mean a lot to us. They are truly valued members of our team, and we will be sure to pass on your compliments to them—they’ll be thrilled to hear how much you appreciated their service and positive attitude. We also value your feedback about Patrik and will take it into account as we strive to ensure that all our team members meet the high standards of hospitality we aim for. Your comments about our varied entertainment program and our location are also much appreciated, and we are pleased that these aspects contributed to your positive experience. Thank you again for your review and for expressing your intent to return. We would love to welcome you and your family back for another memorable stay at Servatur Riosol. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Miriam, Muchas gracias por compartir tu experiencia y por otorgarnos una excelente puntuación en tu reseña. Nos alegra enormemente saber que disfrutaste de tu estancia, especialmente del trato amable de nuestro equipo del bar y de las estupendas vistas que ofrece el hotel. Nos llena de orgullo que Juande, nuestro encargado de animación, haya dejado una impresión tan positiva y haya contribuido a que tu visita sea inolvidable. Sin duda, compartiremos tus amables palabras con él y con el resto del equipo. Agradecemos de corazón tus comentarios y esperamos volver a recibirte pronto para que sigas disfrutando de momentos increíbles con nosotros. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Ivancito, Muchas gracias por compartir su experiencia en Servatur Riosol Hotel y por otorgarnos una excelente puntuación. Nos alegra saber que disfrutó de una estancia memorable y que tanto la limpieza como el servicio cumplieron con sus expectativas. Agradecemos especialmente la mención a Juande, nuestro animador, quien siempre se esfuerza por ofrecer una atención cordial y actividades divertidas para todos. Sin duda, compartiremos su reconocimiento con él, ya que su dedicación es fundamental para que nuestros huéspedes disfruten al máximo de su tiempo con nosotros. Nos alegra también que haya encontrado nuestra comida de calidad y a buen precio, así como las actividades para niños y adultos dentro de nuestras instalaciones. Es un placer saber que disfrutó de las vistas y del ambiente familiar que caracteriza a nuestro hotel. Esperamos tener el placer de recibirle nuevamente en un futuro cercano para ofrecerle otra experiencia inolvidable. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Alba, Muchas gracias por compartir su experiencia en Servatur Riosol Hotel y por otorgarnos una excelente valoración. Nos alegra enormemente saber que disfrutó de su estancia y que aspectos como el servicio, la ubicación y la calidad de la comida cumplieron con sus expectativas. Queremos agradecerle especialmente la mención a Juande, quien se esfuerza cada día para garantizar que nuestros huéspedes disfruten de las actividades y vivan momentos inolvidables. Su reconocimiento será compartido con él y con el resto del equipo. Nos llena de satisfacción que haya encontrado la comida de buena calidad y que todo lo que probó fuera de su agrado. Además, nos alegra saber que disfrutó de la tranquilidad, las vistas y el ambiente familiar que ofrecemos. Esperamos tener el placer de darle la bienvenida nuevamente muy pronto. Será un honor recibirle de nuevo en nuestro hotel. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Adrián, Thank you for taking the time to leave your review and for the excellent rating you’ve given us. We are delighted to hear how much John, our animator, made a positive impact on your stay. It’s wonderful to know that his efforts brought smiles to your children’s faces, and we’ll be sure to pass along your kind words to him. We are, however, deeply sorry that your experience with the room did not meet your expectations. Your feedback is extremely valuable to us, and we will carefully review the situation to ensure we provide better solutions in the future. Our aim is always to create memorable and enjoyable experiences for all our guests, and it’s disappointing to learn that we fell short in this instance. Thank you again for your feedback, and we truly hope you’ll consider giving us another opportunity in the future. If you decide to return, please don’t hesitate to contact us directly so we can ensure a better experience. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Edu, Thank you so much for your excellent rating and for spending your Christmas holidays with us! We are delighted to hear that you enjoyed your time at our hotel and that our food and bar staff left a positive impression on you. We truly appreciate your special mention of John. It’s wonderful to know his professionalism and helpful attitude made a difference during your stay. We’ll ensure your feedback about the stage and equipment is shared with the team, as we are always looking for ways to enhance our guests’ experience. We’re thrilled you enjoyed the entertainment, especially Johnny’s dance performance on the 24th. Your comments regarding Patrik are noted, and we will address this with our team to ensure every guest feels warmly welcomed and attended to. It’s fantastic to hear that you plan to return, and we can’t wait to welcome you back for another memorable stay. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimada Maimouna, ¡Muchísimas gracias por tu excelente valoración y por compartir tu experiencia tan detallada y positiva! Nos alegra enormemente saber que disfrutaste de nuestra distribución encantadora, la decoración original y, por supuesto, las fabulosas vistas desde nuestra ubicación privilegiada en lo alto de Puerto Rico. Nos esforzamos por ofrecer un entorno único y agradable, y nos encanta saber que fue de tu agrado. Estamos encantados de que hayas disfrutado del daypass con todo incluido, especialmente la comida y los cócteles. También es fantástico saber que las diferentes zonas de piscinas, en especial la piscina semiprivada con barra de bar, fueron un punto destacado de tu experiencia. Tu recomendación y tus amables palabras sobre nuestro servicio, las instalaciones, y el ambiente nos llenan de orgullo y nos motivan a seguir trabajando para ofrecer experiencias memorables a todos nuestros huéspedes. Será un placer darte la bienvenida nuevamente en el futuro. ¡Esperamos que repitas pronto! Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Erlend, Thank you so much for your excellent rating and for taking the time to share your experience! We are delighted to hear that you were very happy with your stay and appreciated the help provided by our team when needed. It’s also wonderful to know you enjoyed the entertainment both in the evenings and during the day. We’ll make sure to pass along your kind words to Juan—he’ll be thrilled to hear how much you enjoyed his aquagym sessions! Regarding the room key situation, we truly appreciate your feedback. We understand how this might have been inconvenient and will review this aspect to explore ways to enhance guest convenience in the future. It’s great to know you enjoyed the stunning views as well—they’re one of the highlights we’re proud to offer our guests. We hope to have the pleasure of welcoming you back to Servatur Riosol Hotel soon! Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Dear Lyndsey, Thank you so much for your excellent rating and for sharing such positive feedback about your stay with us! We’re thrilled to hear that you enjoyed the wonderful work of our animation team and found the service from our staff to be attentive. Providing exceptional service is something we take great pride in, and it’s rewarding to know it made your stay memorable. Your mention of the beautiful views is greatly appreciated, as they are one of the features we love most about our hotel. We also take note of your feedback on the rooms and will continue working to enhance the comfort and quality of our accommodations. It was a pleasure to have you with us, and we hope to welcome you back to Servatur Riosol Hotel in the near future! Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Dear Gaming, Thank you so much for your excellent rating and for sharing your feedback with us! We’re delighted to hear that you had such a positive experience and that John and Patrick made your stay so enjoyable. They truly go above and beyond to create memorable experiences for our guests, and we’ll be sure to pass on your kind words to them. It’s wonderful to know you found our restaurant staff great and appreciated the variety of food we offer. Your feedback regarding the balcony space is noted, and we will consider it as we continue to make improvements to our facilities. We’re thrilled you enjoyed your overall stay, and we look forward to welcoming you back to Servatur Riosol Hotel in the future! Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Dear Michal, Thank you so much for your excellent rating and for taking the time to share such kind and thoughtful feedback! We are thrilled to hear that you had a wonderful experience during your stay and that our animator, Juan, made a positive impression. He truly is an asset to our team, and we will make sure to pass along your compliments to him. Your comments about the safety, the quality of our food, and the breathtaking views are much appreciated. We are also glad you noticed the renovations we are undertaking to further improve our rooms and enhance the comfort of our guests. It means a lot to us that you highly recommend our hotel and had a satisfying stay. We look forward to welcoming you back soon for another memorable experience! Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Dear Alexandra, Thank you so much for your wonderful review and the excellent rating you gave us! We are thrilled to hear that you had an amazing time and that Juan and Patrick made such a positive impression during your stay. Our animation team takes great pride in creating memorable experiences for our guests, and it’s fantastic to see their efforts recognized. Your kind words about our helpful and well-organized staff mean a lot to us. We strive to provide exceptional service, and feedback like yours motivates us to keep up the good work. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to the Servatur Riosol Hotel soon for another unforgettable stay. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Ángeles, Lamentamos profundamente la experiencia que describe en su comentario y le pedimos disculpas sinceras por los inconvenientes que enfrentó durante su estancia en Servatur Riosol. Nuestro objetivo es siempre ofrecer una experiencia satisfactoria a nuestros huéspedes, y sentimos no haber estado a la altura en esta ocasión. Nos preocupa lo que menciona sobre las habitaciones asignadas, las condiciones de limpieza y el incidente con la puerta comunicante. Este tipo de situaciones no reflejan los estándares que nos esforzamos por mantener. También lamentamos que la atención recibida en la recepción no haya sido la adecuada. Revisaremos internamente lo sucedido para tomar las medidas necesarias y evitar que algo similar vuelva a ocurrir. Agradecemos que haya compartido su experiencia, ya que sus comentarios nos ayudan a identificar aspectos en los que debemos mejorar. Nos encantaría que nos diera la oportunidad en el futuro de cambiar esta percepción y brindarle la experiencia que realmente buscamos ofrecer a todos nuestros huéspedes. Atentamente, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Antonio, Lamentamos profundamente la experiencia que describe en su comentario y le pedimos disculpas por los inconvenientes que enfrentó durante su estancia en Servatur Riosol. Nuestra prioridad es ofrecer a nuestros huéspedes una experiencia agradable, y lamentamos sinceramente no haber estado a la altura de sus expectativas. Nos preocupa lo que menciona sobre la asignación de su habitación, las condiciones de limpieza y el incidente con la puerta comunicante. Estas situaciones no representan los estándares que nos esforzamos por mantener. Asimismo, sentimos que la atención recibida en la recepción no haya sido satisfactoria; tomamos muy en serio su percepción y revisaremos internamente lo sucedido para garantizar que no vuelva a ocurrir. Su comentario es extremadamente valioso para nosotros, ya que nos ayuda a identificar áreas de mejora y a trabajar en ofrecer un servicio acorde con las expectativas de nuestros huéspedes. Esperamos que, en el futuro, nos brinde la oportunidad de cambiar su impresión y demostrarle que podemos ofrecer una estancia a la altura de lo que merece. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Eva, Lamentamos profundamente que su experiencia en Servatur Riosol no haya cumplido con sus expectativas. Queremos expresar nuestras más sinceras disculpas por los inconvenientes que menciona en su comentario, ya que nuestra prioridad es siempre garantizar el bienestar y la satisfacción de nuestros huéspedes. Lamentamos los problemas relacionados con las habitaciones asignadas y las condiciones que describe. Esto no refleja los estándares que nos esforzamos por mantener. Asimismo, nos preocupa lo que comenta sobre el trato recibido en la recepción, ya que nuestra intención es siempre ofrecer una atención profesional y respetuosa. Estamos tomando su comentario muy en serio y revisaremos internamente lo sucedido para evitar que situaciones similares se repitan en el futuro. Su opinión es muy valiosa para nosotros y nos ayuda a identificar áreas en las que debemos mejorar. Esperamos que nos brinde otra oportunidad en el futuro para demostrarle el nivel de calidad y servicio que realmente queremos ofrecer a todos nuestros huéspedes. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Elly, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Patrick, Thank you for sharing your feedback about your stay at Servatur Riosol Hotel. We are thrilled to see that you gave our location an excellent rating and that you enjoyed the stunning views from the hotel—our unique setting truly offers some of the best vistas in the area, and we’re glad you appreciated them. We are sorry to hear that the condition of the rooms did not meet your expectations. We understand how important it is for our guests to feel comfortable, and we are continuously working on updates and improvements to our facilities to enhance the guest experience. Your comments are invaluable to us as we strive to provide an even better stay for our future guests. We hope to welcome you back in the future to experience the positive changes we are making. Warm regards, Servatur Riosol Hotel Management

 Respuesta de Servatur Riosol

Dear Stefan, Thank you so much for your excellent review and for giving us perfect ratings for rooms, service, and location! We are delighted to hear that you had a lovely week with us and that you enjoyed the spacious room, the great balcony, and the sensational views. We also greatly appreciate your kind words about our staff, especially Oscar. We will be sure to pass on your compliments to him. It's wonderful to know that you felt well taken care of during your stay. We look forward to welcoming you back soon for another fantastic stay. Kind regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimado Dante, Muchas gracias por compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de tus vacaciones y que tanto el bar como el ambiente con Juande y el resto del equipo de animación hicieron tu estancia más divertida y especial. ¡Nos encanta saber que la noche vieja fue tan animada! Lamentamos que las habitaciones de tu familia no hayan estado a la altura de tus expectativas. Tomamos nota de tu comentario para mejorar la calidad y comodidad de nuestras habitaciones. Esperamos poder recibirte nuevamente y brindarte una mejor experiencia en el futuro. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Tobias, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Heidi, Thank you so much for your fantastic review and the excellent rating you gave us! We’re delighted to hear that you and your family had such a wonderful time during your stay at Servatur Riosol Hotel. It’s fantastic to know that you enjoyed our guided water exercises and the children’s program, and we’re thrilled that your daughter loved the Mini Disco and Mini Club so much. We’ll be sure to pass on your kind words to Juande, who will be overjoyed to know he made such a positive impact on your family’s experience. ❤️👌 We’re also glad you appreciated the breathtaking sea views and sunsets from our top location. While we acknowledge your feedback regarding the condition of the rooms, we are continuously working on improving our facilities to make our guests' stays even more enjoyable. Thank you again for your kind words, and we hope to welcome you back soon for another memorable family getaway! Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Dear Chiara, Thank you so much for your wonderful review and for highlighting the excellent rating you gave to our rooms, service, and location! We’re thrilled to know that you had a great stay with us. We’re especially pleased to hear your kind words about Juan. He truly is a gem in our team, and we’re delighted to know that his friendliness and creative activities added so much positivity and fun to your experience. We’ll be sure to pass along your lovely feedback to him—it will surely make his day! It was our pleasure to host you, and we hope to welcome you back for another fantastic stay in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Dear Christina, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Hotel Riosol Riversun-Touristic

 Respuesta de Servatur Riosol

Estimado Miki, Muchas gracias por compartir su experiencia con nosotros y por otorgar una excelente calificación a nuestro servicio. Nos alegra muchísimo saber que tanto usted como sus niños disfrutaron de las actividades navideñas y de la animación, especialmente con Juande, quien sin duda se sentirá muy agradecido por sus amables palabras. Nos complace también que la decoración y ambientación para las fiestas fuera de su agrado. Trabajamos con mucho cariño para crear una experiencia especial para nuestros huéspedes en esta época del año. Agradecemos sinceramente su comentario y esperamos poder darle la bienvenida nuevamente en Servatur Riosol para ofrecerles otra experiencia inolvidable. Un cordial saludo, El Equipo de Servatur Riosol

 Respuesta de Servatur Riosol

Dear Maria, Thank you so much for your wonderful review and for giving us an excellent rating for our service and location! We’re thrilled to hear that you enjoyed the good food, friendly staff, and the variety of entertainment we offer in the evenings. It’s always our goal to provide enjoyable experiences for all our guests. We’re delighted that you found the food and drink options satisfying and varied, and that you appreciated the stunning views and great value we strive to deliver. It was a pleasure having you with us, and we hope to welcome you back to Servatur Riosol Hotel soon for another memorable stay. Best regards, The Servatur Riosol Team

 Respuesta de Servatur Riosol

Estimada Manuela, Le agradecemos el tiempo que ha dedicado a compartir su opinión sobre el Hotel Servatur Riosol. Por la puntuación que nos ha otorgado, deducimos que han existido algunos aspectos de nuestro servicio que no han sido de su total satisfacción. Estaríamos muy agradecidos si pudiera compartir con nosotros cuáles han sido estas áreas para poder trabajar en su mejora. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Amalia, ¡Qué alegría leer su comentario tan lleno de entusiasmo y calidez! Muchas gracias por otorgarnos una excelente calificación y por compartir su maravillosa experiencia en Servatur Riosol Hotel. Nos complace saber que disfrutó de unas vacaciones espectaculares y que nuestro equipo, en especial Manuel, José Manuel, y todos los camareros y camareras, lograron hacerle sentir como en familia. Su reconocimiento es un gran aliciente para todos nosotros y nos llena de orgullo saber que pudimos alegrarle el corazón durante su estancia. Será un verdadero placer darle la bienvenida nuevamente en el futuro. Mientras tanto, le deseamos un Feliz Año Nuevo lleno de felicidad y momentos especiales. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimada Noemi, Muchas gracias por compartir su experiencia y por otorgarnos una calificación excelente. Nos alegra saber que disfrutó de las bonitas vistas, la tranquilidad de nuestras habitaciones, y el buen trato de nuestro personal. En particular, agradecemos sus amables palabras hacia Manuel, nuestro camarero del buffet. Estamos encantados de que su profesionalidad, amabilidad y dedicación hayan destacado durante su estancia. Compartiremos sus comentarios con él y con todo nuestro equipo, ya que son una fuente de motivación para seguir ofreciendo un servicio excepcional. Esperamos tener el placer de recibirla nuevamente en el futuro y brindarle otra estancia memorable. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Katrina, Thank you so much for your wonderful review and the excellent rating! We are thrilled to hear that your experience at Servatur Riosol was highlighted by our fantastic team and the dining options we proudly offer. It’s always our goal to make our guests feel welcome, cared for, and well-fed, so your kind words mean a lot to us. We’re delighted that you enjoyed the variety of meals and appreciated the thoughtful preparation that goes into ensuring a satisfying dining experience. We also value your constructive feedback regarding the rooms. While we are pleased that they were clean and functional, we understand the need for updates to enhance comfort and modernity. Please rest assured that we are continually working on improvements to ensure our facilities match the quality of our service. Thank you for recommending us and for your encouraging words. We look forward to welcoming you back to see the improvements in the future. Should you have any questions or special requests for your next stay, don’t hesitate to reach out to us at guestexperience.riosol@servatur.com. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimado Jesús, Muchísimas gracias por compartir su experiencia y por otorgarnos una excelente valoración. Nos alegra saber que disfrutaron de las actividades navideñas y que, gracias a Juande, su estancia fue aún más divertida y entretenida. Él es una parte fundamental de nuestro equipo de animación, y nos alegra que haya logrado mantenerlos informados y entretenidos durante su visita. Es un placer saber que tanto nuestras habitaciones, servicio y ubicación cumplieron con sus expectativas. Esperamos poder recibirlos nuevamente en el futuro y seguir ofreciendo experiencias memorables. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Kinda, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Alfonso, Gracias por compartir su experiencia y por la excelente valoración que nos ha otorgado. Nos alegra mucho saber que, a pesar de los aspectos que menciona sobre las habitaciones, disfrutaron de su estancia con nosotros. Nos llena de orgullo que destaque nuestro servicio y, en particular, al equipo de animación. Juande es un miembro fundamental de nuestro equipo y le agradecemos mucho que haya mencionado su dedicación y esfuerzo para mantenerles informados de la programación navideña. Estamos encantados de saber que se divirtieron tanto. Esperamos tener la oportunidad de recibirles nuevamente en el futuro y seguir ofreciendo momentos inolvidables. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Luis, Muchas gracias por compartir su experiencia y por otorgarnos una excelente valoración. Nos alegra saber que disfrutaron de unas grandes vacaciones en familia y que el equipo de Servatur Riosol contribuyó a hacer su estancia aún más especial. Nos llena de satisfacción leer que tanto los adultos como los más pequeños se divirtieron con las actividades organizadas, especialmente con Juande. Él es un miembro muy querido de nuestro equipo, y le transmitiremos sus amables palabras. Esperamos poder darles la bienvenida nuevamente en el futuro y seguir ofreciendo momentos inolvidables para toda la familia. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado David, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Servatur Riosol. Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Mark, Thank you for taking the time to share your feedback. We truly appreciate your detailed review and are happy to hear that you enjoyed the beautiful views, the quiet and child-friendly environment, and the friendliness of our staff. However, we sincerely apologize for the issues you encountered regarding the room conditions and comfort. Your comments about the bathroom, mold, and sofa beds are noted and will be addressed with our team to ensure improvements are made. We strive to maintain a high standard in all areas of our hotel, and we regret that we fell short of your expectations. Regarding the buffet, we will review the variety of dishes offered to ensure there is more diversity for our guests. We also appreciate your feedback about the location and transport options, which will be considered as we continue to improve our services. We are sorry to hear that your experience did not meet your expectations, and we understand your concerns about the value for money. Your feedback is invaluable to us, and we will certainly take it into consideration to improve the overall guest experience. Thank you again for your time and your comments. We hope that, despite the issues you mentioned, you were able to enjoy your time in Gran Canaria. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Dear Janos, Thank you for your kind review and for awarding us an excellent rating! We are thrilled to hear that you enjoyed the great view from our hotel. It truly is one of the highlights of our location, and we’re glad it contributed to making your stay memorable. We hope to welcome you back in the future for another fantastic experience. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimado Ernest, Lamentamos sinceramente que su experiencia en Servatur Riosol no haya cumplido con sus expectativas. Le pedimos disculpas por los inconvenientes que menciona, desde las condiciones de su habitación hasta su interacción con nuestro equipo de recepción. Lo que describe no está a la altura de los estándares que nos esforzamos por ofrecer a nuestros huéspedes. Nos tomamos muy en serio sus comentarios sobre las habitaciones y el servicio, y ya hemos trasladado sus observaciones a los departamentos correspondientes para investigar lo sucedido y tomar las medidas necesarias para corregirlo. También revisaremos los procedimientos relacionados con las reservas para garantizar mayor claridad y evitar situaciones similares en el futuro. En cuanto al régimen de todo incluido, entendemos su malestar y revisaremos cómo podemos mejorar la comunicación sobre las inclusiones y exclusiones para que no haya confusiones. Si desea compartir más detalles sobre su estancia, le invitamos a escribirnos directamente a guestexperience.riosol@servatur.com. Estaremos encantados de atenderle. Agradecemos que destaque las vistas desde nuestro hotel y valoramos sus comentarios, que nos ayudarán a mejorar y a ofrecer una experiencia más positiva en el futuro. Atentamente, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jean, Thank you for your wonderful review and for awarding us an excellent rating! We are thrilled to hear that your experience at Servatur Riosol Hotel exceeded your initial expectations and that you were pleasantly surprised by our peaceful location, proximity to local amenities, and the stunning views from the hill. We’re delighted that you enjoyed your comfortable room with the kitchenette and appreciated the cleanliness of our accommodations. Your mention of Gran Canaria’s beauty truly resonates with us—it’s a spectacular destination, and we’re glad we could contribute to your fond memories. We acknowledge your comment about the pool temperature and will share it with our team for review, as we are always looking for ways to enhance our guests' experiences. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to our hotel on your next visit to this beautiful island. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimada Cristina, Muchas gracias por su magnífica valoración y por compartir su experiencia en Servatur Riosol Hotel. Nos llena de alegría saber que ha disfrutado de su estancia y que Juande, nuestro animador, ha sido una parte tan especial de su visita. Su energía, carisma y dedicación son cualidades que valoramos enormemente, y nos aseguraremos de transmitirle sus amables palabras. Es un honor saber que nos han elegido ya por tercera vez, y agradecemos su confianza en nuestro equipo y en el servicio que ofrecemos. Esperamos seguir recibiéndoles en el futuro para seguir creando momentos inolvidables para toda la familia. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Vagn, Thank you for taking the time to review your stay with us. Based on the score of your review, we understand that there may be aspects of our service that could be improved. We would greatly appreciate it if you could provide more details about these areas, as your feedback is invaluable in helping us enhance our services. Please feel free to contact us directly at: guestexperience.riosol@servatur.com. Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Everysalkin, Thank you for your kind review and for awarding us an excellent rating! We’re delighted to hear that you enjoyed the stunning views from Servatur Riosol Hotel. Our location truly offers breathtaking sights, and we’re glad you appreciated this highlight of your stay. We hope to have the pleasure of welcoming you back in the future for another memorable experience. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimada Marta, Lamentamos profundamente que su experiencia en Servatur Riosol no haya estado a la altura de sus expectativas. Nos tomamos muy en serio los comentarios de nuestros huéspedes, y lo que describe no refleja los estándares de calidad y confort que buscamos ofrecer. Nos disculpamos sinceramente por los problemas que menciona relacionados con la limpieza, el estado de las habitaciones y las instalaciones. Ya hemos compartido sus observaciones con los departamentos correspondientes para que se tomen medidas inmediatas y se eviten situaciones similares en el futuro. Respecto a la piscina climatizada, entendemos que la temperatura puede no haber sido la esperada, y estamos revisando el sistema para garantizar que funcione de manera óptima. Agradecemos que destaque la calidad de nuestro personal, quienes trabajan con dedicación para atender a nuestros huéspedes de la mejor manera posible. Le invitamos a ponerse en contacto con nosotros en guestexperience.riosol@servatur.com para que podamos conocer más detalles de su experiencia. Gracias por su tiempo y comentarios, que sin duda nos ayudarán a mejorar. Atentamente, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Karol, Thank you so much for your detailed and glowing review! It brings us immense joy to know that your stay at Servatur Riosol Hotel was such a memorable experience and that you rated our rooms, service, and location with an excellent 5/5. We are thrilled that you enjoyed the breathtaking views from our hillside location—it’s true that the sunrises and sunsets here are unforgettable! Your kind words about our staff’s dedication and professionalism mean a lot to us. We strive to ensure every guest feels welcomed and cared for, and knowing we achieved this with you is incredibly rewarding. It’s also wonderful to hear that you appreciated the variety of amenities we offer, as well as our convenient location for exploring Gran Canaria. We’re glad you found value in your stay and that our efforts contributed to such a positive experience for you. Thank you once again for choosing Servatur Riosol and for recommending us so warmly. We can’t wait to welcome you back in the future for another unforgettable stay! Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimada Gena, Gracias por compartir su opinión sobre su experiencia en Servatur Riosol Hotel y por otorgarnos una valoración excelente. Nos alegra muchísimo saber que disfrutó de nuestras amplias habitaciones con vistas espectaculares y del trato amable de nuestro equipo. Comentarios como el suyo nos motivan a seguir trabajando con entusiasmo para ofrecer experiencias inolvidables. Respecto a su consulta, en Servatur ofrecemos la opción de alojamiento con régimen de solo alojamiento (self catering). Esto significa que nuestros huéspedes tienen total libertad para elegir dónde comer o cenar, ya sea en el hotel o en otros lugares según sus preferencias. Nos adaptamos a las necesidades de cada visitante para que puedan disfrutar de su estancia de la manera que mejor les convenga. Esperamos tener el placer de recibirla nuevamente en el futuro y seguir creando recuerdos especiales para usted. Un abrazo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Arild, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Juha, Thank you for taking the time to share your feedback. We are truly sorry to hear about the experience you describe during your stay at Servatur Riosol Hotel. The issues you mention regarding the condition of the room and cleanliness are far from the standards we strive to maintain. We sincerely apologize for the discomfort and distress caused. Your comments are being reviewed with the utmost urgency by our management team, and immediate steps will be taken to address these concerns to prevent similar situations in the future. We would appreciate the opportunity to learn more details about your stay so we can investigate further and take appropriate action. Please feel free to contact us directly at guestexperience.riosol@servatur.com. Our team is committed to ensuring that all our guests have a pleasant experience, and we hope to make amends for your unfortunate stay. Thank you once again for bringing these matters to our attention. Kind regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimado Daniel, Gracias por compartir su opinión sobre su reciente estancia en Servatur Riosol Hotel. Nos alegra mucho saber que calificó nuestras habitaciones con una excelente valoración, lo cual nos motiva a seguir trabajando para ofrecer estancias cómodas y satisfactorias a nuestros huéspedes. Lamentamos profundamente los inconvenientes que menciona respecto a la limpieza, el estado de las instalaciones y la calidad de la comida. Tomamos muy en serio todos los comentarios de nuestros clientes y ya estamos trasladando sus observaciones a los departamentos correspondientes para que puedan tomarse las medidas necesarias y mejorar estos aspectos. Por otro lado, nos llena de satisfacción saber que disfrutó de las actividades organizadas por nuestro animador Juande. Sin duda, es un miembro valioso de nuestro equipo, y le haremos llegar sus amables palabras sobre su profesionalidad y carisma. Esperamos que nos brinde una nueva oportunidad en el futuro para demostrarle las mejoras realizadas y ofrecerle una experiencia más completa y acorde a sus expectativas. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Georgina, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Rob, Thank you so much for sharing your wonderful review with us! We’re delighted to hear that you had such an enjoyable stay and appreciated our clean and accommodating rooms, as well as the stunning views that make our location so special. It’s great to know that you found it convenient to explore the area, whether by walking or taking a taxi. We’re especially pleased to hear that you would return to stay with us again—that’s the best compliment we could receive! Regarding the lift, we appreciate your honesty and will take your feedback into consideration as we continue to improve. It was a pleasure to host you, and we can’t wait to welcome you back for another fantastic stay. Warm regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Liebe Brigitte, Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen, und für die ausgezeichnete Bewertung, die Sie uns gegeben haben. Wir freuen uns sehr, dass unser Hotel Ihr Interesse geweckt hat und hoffen, dass wir Sie eines Tages bei uns begrüßen dürfen. Unser Ziel ist es, allen Gästen ein unvergessliches Erlebnis zu bieten, und wir würden uns freuen, wenn wir die Gelegenheit haben, Ihnen einen wunderbaren Urlaub zu ermöglichen. Mit freundlichen Grüßen, Das Servatur Riosol Hotel-Team

 Respuesta de Servatur Riosol

Estimado Julio, Muchas gracias por compartir tu experiencia y por otorgarnos una excelente calificación. Nos alegra saber que disfrutaste de la magnífica vista y que encontraste una excelente relación calidad-precio durante tu estancia con nosotros. Estamos encantados de haberte recibido y esperamos tener el placer de darte la bienvenida nuevamente en el futuro para otra estancia inolvidable. Un cordial saludo, El equipo de Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Thibault, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay and enjoyed our hotel, food, and stunning views. 🌟 We truly appreciate your kind words about Juan, our animation manager. He is indeed a valuable member of our team, always ready to assist and make our guests feel welcome. We’ll be sure to pass along your compliments to him! It was a pleasure to have you as our guest, and we hope to welcome you back for another great stay in the future. Best regards, The Servatur Riosol Hotel Team

 Respuesta de Servatur Riosol

Estimado David, Muchas gracias por compartir su experiencia con nosotros y por la excelente valoración que ha dado a nuestro servicio. Nos complace saber que, en general, su estancia fue positiva y que nuestro equipo contribuyó a que su fin de semana fuera más agradable. 🌟 Lamentamos que el restaurante no haya cumplido completamente con sus expectativas, pero estamos muy contentos de que el entretenimiento, especialmente el trabajo de nuestro animador Juande, haya sido un punto destacado de su estancia. Nos alegra saber que tanto los pequeños como los mayores disfrutaron de sus actividades. Le pasaremos su mensaje a Juade, seguro que estará encantado. Esperamos poder recibirlo nuevamente en el futuro y ofrecerle una experiencia aún más satisfactoria. Atentamente, El equipo del Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Susan, Thank you for sharing your feedback. We’re pleased to hear you had a good holiday and enjoyed the peaceful atmosphere at Hotel Servatur Riosol. We appreciate your constructive comments regarding the apartments and breakfast service. We’re always looking for ways to enhance our guest experience, and your observations have been shared with the relevant departments. Our culinary team will ensure that breakfast presentation improves, and we will address the housekeeping concerns, including regular maintenance of cleaning equipment. Your input helps us improve, and we hope to welcome you back in the future for an even better stay. Warm regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Violencia, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre nuestro establecimiento. Deducimos, por la puntuación que nos ha otorgado, que han debido de existir algunos aspectos de nuestro servicio que no han sido de su entera satisfacción. Estaríamos muy agradecidos de saber cuáles han sido estas áreas para mejorarlas. Saludos cordiales, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Alici, Thank you for taking the time to share your detailed feedback. We appreciate your positive comments about our activity program and are delighted to hear that John, our activity manager, made a great impression by keeping you informed about the day and night activities. However, we sincerely regret that your room did not meet your expectations. Your concerns are very important to us, and we apologize for the issues you encountered. We take your feedback seriously and will address the maintenance and cleanliness issues you highlighted with our housekeeping and maintenance teams to ensure these matters are resolved promptly. We aim to provide all our guests with a comfortable and enjoyable stay, and your comments help us improve our services and facilities. We hope you’ll consider giving us another opportunity to offer you a much-improved experience in the future. Warm regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Marta, ¡Muchísimas gracias por su excelente valoración y por compartir su experiencia en el Hotel Servatur Riosol! Nos llena de alegría saber que tuvo una estancia maravillosa y que tanto Juande como todo nuestro personal contribuyeron a que se sintieran a gusto. Nos complace saber que disfrutaron de nuestras cómodas habitaciones, la tranquilidad del hotel y la deliciosa comida. Sus comentarios sobre la amabilidad del equipo son muy gratificantes y los transmitiremos a todo el personal, ¡seguro que les alegrará saberlo! Será un verdadero placer recibirles nuevamente en su próxima visita. ¡Aquí tienen su casa! Un cordial saludo, El equipo del Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimada Marga, Muchas gracias por su excelente valoración y por compartir su experiencia en el Hotel Servatur Riosol. Nos alegra saber que disfrutó de su estancia y que nuestro equipo, en especial Juande, contribuyó a que su fin de semana fuera tan agradable. ¡Le haremos llegar sus amables palabras, seguro que le encantará saberlo! Nos complace también que encontrara nuestra relación calidad-precio recomendable y que disfrutara de las vistas y la animación. Su satisfacción es nuestra mayor recompensa. Esperamos tener el placer de recibirla nuevamente muy pronto para otra experiencia memorable. Un cordial saludo, El equipo del Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Olav, Thank you for your valuable feedback and for giving our location an excellent rating. We are delighted to hear that you enjoyed the stunning views our hotel offers. We sincerely apologize for the inconvenience caused by the internet service and the condition of the bathroom during your stay. Your comments have been shared with our maintenance team, and we are actively working on improvements to ensure a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Warm regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Jane, Thank you so much for your excellent rating and for sharing your experience at Hotel Servatur Riosol! We’re delighted to hear that you enjoyed our stunning views and the peaceful atmosphere during your stay. We’re also thrilled that you appreciated our service and prime location, which we take great pride in offering to our guests. We hope to welcome you back soon for another relaxing and memorable stay. Warm regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Dear Luca, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado José Manuel, Muchísimas gracias por su excelente valoración y por tomarse el tiempo de compartir su experiencia en el Hotel Servatur Riosol. Nos alegra enormemente saber que disfrutaron de nuestras instalaciones y que su estancia fue maravillosa. Nos llena de orgullo saber que Juande, nuestro animador, hizo que su experiencia fuera aún más especial. Su amabilidad, disponibilidad y simpatía son cualidades que valoramos mucho, y le haremos llegar sus amables palabras, ¡seguro que le harán mucha ilusión! Agradecemos su recomendación y esperamos volver a darles la bienvenida muy pronto para otra estancia inolvidable. ¡Un cordial saludo de parte de todo el equipo del Hotel Servatur Riosol!

 Respuesta de Servatur Riosol

Dear Erland, Thank you for sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. At Riosol Hotel, we continually strive to improve our services and facilities, and your comments are invaluable in helping us do so. We’re glad you enjoyed the breakfast, but we sincerely regret that other aspects of your visit fell short. Please rest assured that we are actively working on renovations and enhancements to ensure a more comfortable and pleasant experience for our guests. We hope you'll consider giving us another opportunity in the future to show you the improvements we’ve made. Safe travels, and thank you once again for your feedback. Warm regards, Hotel Servatur Riosol

 Respuesta de Servatur Riosol

Estimado Imanol, Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de las vistas desde nuestro hotel, uno de los aspectos que más valoran nuestros huéspedes. Agradecemos también sus comentarios sobre las habitaciones. Queremos que sepa que estamos en un proceso de mejora continua y tenemos planes de renovación para ofrecer una experiencia más confortable y moderna. Esperamos tener la oportunidad de recibirle nuevamente en el futuro para que pueda disfrutar de las mejoras que estamos implementando. Un cordial saludo, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Bjarne, Thank you so much for your excellent rating and kind words! We’re thrilled to hear that you had such a positive experience with our animation team, especially John. He takes great pride in making sure our guests have a memorable stay, and your recognition of his professionalism and skill means a lot. We’re also delighted that you appreciated the service provided by our team. We always strive to deliver the best hospitality, and feedback like yours is truly rewarding. We hope to welcome you back to Servatur Riosol Hotel soon for another enjoyable stay! Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Elin, Thank you so much for your excellent rating and for sharing your experience! We’re delighted to hear that you enjoyed the animation and entertainment team—they truly aim to create a fun and energetic atmosphere for our guests, and your kind words are much appreciated. We’re also glad you found the restaurant and food to your liking. Our culinary team works hard to provide a variety of delicious options, and it’s wonderful to know we met your expectations. We appreciate your feedback regarding the room fan. We understand how important comfort is and will consider ways to improve this aspect for our guests in the future. We hope to welcome you back soon for another enjoyable stay! Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Johan, Thank you so much for your excellent rating and kind words! We are thrilled to hear that you enjoyed your stay and that John from our animation team made your trip memorable. Our team works hard to ensure our guests have a fun and engaging experience, and it’s wonderful to know that John’s efforts contributed to your enjoyment. We’ll be sure to pass along your praise to him—it will mean a lot! We look forward to welcoming you back to Riosol Hotel for another fantastic stay. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Simon, Thank you for sharing your experience at Riosol Hotel. We deeply regret that your recent stay did not meet the high standards you experienced in 2018 and that we aim to provide to all our guests. Firstly, we sincerely apologize for the issues you encountered with your room, especially regarding the flooding and maintenance. While unforeseen weather conditions can present challenges, your experience was far from acceptable, and we are truly sorry for any inconvenience caused. Our team is actively addressing these maintenance issues to prevent similar situations in the future. Regarding entertainment, we appreciate your honest feedback. We are continuously evaluating our programs to enhance the guest experience. Your comments about the Halloween event and our entertainment staff have been shared with the management team, and we will ensure improvements are made to offer engaging and enjoyable activities for all guests, especially families. We are pleased to hear your positive remarks about our restaurant staff and the new member of our entertainment team. We will pass along your kind words to them. Additionally, we are aware of the challenges related to the all-inclusive packages and are reviewing them to better meet our guests' expectations. As you mentioned, the hotel is undergoing a transition under new management by Setvatur, and we are committed to making significant improvements. We have plans for extensive renovations and upgrades to restore Riosol Hotel to its former glory. Your feedback is invaluable in guiding these efforts. Thank you again for your candid review. We hope you will consider returning in the future to experience the positive changes we are implementing. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Estimado Jorge, Le damos las gracias por el tiempo dedicado a publicar su opinión sobre el Hotel Riosol Siempre nos alegra leer que la experiencia que ofrecemos satisface las expectativas de nuestros huéspedes, esto nos motiva a seguir trabajando en la misma línea. Saludos cordiales, Servatur Hotel Riosol

 Respuesta de Servatur Riosol

Kjære Ashild, Takk for kommentaren om opplevelsen din på Servatur Riosol-hotellet, vi beklager at vi ikke kunne hjelpe deg med problemet med bena på sengen, vi vil iverksette korrigerende tiltak slik at disse hendelsene ikke skjer igjen. Vi setter pris på og setter pris på at du fikk en god opplevelse i lokalet, litt etter litt har vi oppdatert noen rom, vi er også glade for å vite at du likte underholdningsprogrammet. Vi beklager imidlertid ulempen du har opplevd med restaurantens varme mat. Vi noterer oss kommentarene dine for å forbedre disse aspektene, siden vår intensjon er å tilby en like tilfredsstillende opplevelse for alle våre gjester, og vi jobber for å forhindre at lignende situasjoner oppstår i fremtiden. Vi håper å få gleden av å ønske deg velkommen igjen ved ditt neste besøk til Puerto Rico og gjøre oppholdet ditt til en utmerket opplevelse. Oppriktig, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Dear Kimberley, Thank you for sharing the feedback with a great rating for us about your recent stay at Servatur Riosol Hotel. We’re pleased to know that you enjoyed our animation activities and enjoyed our relaxing pool. However, we sincerely apologize for the aspects in the room that did not meet your expectations. Thank you for your time and your suggestions for helping us to improve and do it better next time. We would love the chance to welcome you back in the future and provide a refreshed experience that exceeds your expectations. Warm regards, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Dear Daniel, Thank you for sharing a great feedback about your recent stay at Servatur Riosol Hotel, we appreciate the time you take to write a detail comment in our website, I’m glad about the pros details about the hotel. However, we sincerely apologize for the aspects that did not meet your expectations. We understand your concerns about location because the island is in the top and has high and flat side of the mountain, and you have many options for food around, and if you need any other recommendations its possible I could recommend you to go to the downtown in Puerto Rico. We have many stairs in the hotel, however we have a lift and it will make easier for some people that have their room around each floor. Also we have an entrance door down to go directly to the beach or the bus station, also our familiar hotel doesn’t have privacy and if you prefer a quiet and calm place we can recommend our VIP pool Island of the Stars. On the other hand, for security is recommend to use the wristband so you will recognize it as our prefer guest during your stay, we offer service all inclusive and also only room, so we get use to what you need in all your stay. We apologize for the misunderstood in the restaurant, our team have been trained to assist all our guests, and offer some recommendations if you need it, we receive every call from guests, we are sorry if any of your calls requesting any needs weren’t answer by reception, it’s not our procedure, and we are concern about the importance, therefore we are already doing corrective actions with the team. We sincerely apologize that your experience left you feeling disappointed, and we will work diligently to address these shortcomings. Thank you again for bringing these matters to our attention. We look forward to welcoming you back to Servatur Riosol Hotel to do it better and have a perfect stay with us. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Jhon, Thank you very much for your rating and for sharing such positive feedback about your stay. We’re thrilled to know that you found your holidays so great with us, and that our friendly team made you feel welcome during your stay. A special thanks for your kind words about our team! We’re glad you enjoyed it. We also appreciate your feedback on the food and will take it into consideration as we work to improve every aspect of our menu. We look forward to welcoming you back to Servatur Riosol Hotel for another fantastic experience. Warm regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Amy Thank you for sharing the feedback about your recent stay at Servatur Riosol Hotel. We’re pleased to know that you enjoyed our Halloween celebration and enjoyed our animation programm. We sincerely apologize for the aspects that did not meet your expectations. Thank you for your time and your suggestions are valuable for helping us to improve and do it better next time. We would love the chance to welcome you back in the future and provide a refreshed experience that exceeds your expectations. Warm regards, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Dear Nick Thank you so much for taking the time to write this review, we are very delighted to know that you had a good experience with us. We are glad you enjoyed your stay with us, having a great location, fantastics views, and the team were pending of your needs. Thank you for your time and your suggestions are valuable for helping us to improve and do it better next time. We would love the chance to welcome you back in the future and provide a refreshed experience that exceeds your expectations. Sincerely, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Estimada Rebeca, Muchas gracias por compartir tu opinión sobre tu reciente estancia en Servatur Riosol Hotel. Nos complace saber que disfrutaste de nuestra celebración de Halloween y todo el programa que tenía el equipo de animación para nuestros clientes. Sin embargo, lamentamos y valoramos mucho su comentario sobre las goteras de la habitación, y decirle que estamos tomando decisiones correctivas dentro de la habitación para evitar una reincidencia. Nuevamente las disculpas y esperamos tener el placer de recibirlos nuevamente en una próxima visita a Puerto Rico y hacer de su estancia aun mucho mas excelente. Atentamente, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Claire Thank you so much for taking the time to write this review, we are very happy to know that your experience has been exceptional. It is nice to know that Juan was able to bring a smile to your face and that you enjoyed having a special moment during the entertainment activities, as well as that you enjoyed having the meals and staying with us. We hope to have the pleasure of welcoming you again on a future visit to Puerto Rico and make your stay even more excellent. Sincerely, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Dear Martynas, Thank you for sharing the feedback about your recent stay at Servatur Riosol Hotel. We’re pleased to know that you enjoyed our Halloween celebration and enjoyed our relaxing big pool. However, we sincerely apologize for the aspects that did not meet your expectations. We understand your concerns about ants issues and we are taking corrective actions with the team. Thank you for your time and your suggestions are valuable for helping us to improve and do it better next time. We would love the chance to welcome you back in the future and provide a refreshed experience that exceeds your expectations. Warm regards, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Estimada Paula Muchas gracias por su tiempo en escribir la presente reseña, nosotros estamos muy contentos de saber que su experiencia ha sido la excepcional. Es agradable saber que Juan y Agustín hayan logrado sacar una sonrisa a usted y a su familia, dando ese toque especial durante el miniclub, así como que le haya encantado tener las hermosas vistas y la piscina a una temperatura exacta durante la estadía con nosotros. Esperamos tener el placer de recibirlos nuevamente en una próxima visita a Puerto Rico y hacer de su estancia aun mucho mas excelente. Atentamente, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Estimada DH17 Muchas gracias por su tiempo en escribir la reseña, y lamentamos que su experiencia general no haya sido la mejor. Es agradable saber que Juande y Agustín hayan logrado sacar una sonrisa a su pequeña niña dando ese toque especial durante la estadía con nosotros. Lamentamos, sin embargo, los inconvenientes que experimentó con nuestras habitaciones. Tomamos nota de sus comentarios para mejorar estos aspectos, ya que nuestra intención es ofrecer una experiencia igual de satisfactoria para todos nuestros huéspedes y estamos trabajando para evitar que situaciones similares se repitan en el futuro. Esperamos tener el placer de recibirle nuevamente en una próxima visita a Puerto Rico y hacer de su estancia una excelente experiencia. Atentamente, Servatur Riosol Hotel.

 Respuesta de Servatur Riosol

Dear Mrs Liltorp, We are very sorry to hear about your disappointing experience at Hotel Servatur Riosol. Your feedback is truly concerning, and we sincerely apologize for the issues you encountered regarding the condition of the facilities and the service provided by our staff. This does not reflect the level of quality or hospitality that we strive to offer our guests. We take your comments seriously and will address the maintenance and service concerns you have raised with our team to ensure improvements are made. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay. Thank you for sharing your feedback with us. Kind regards, Servatur Riosol Hotel

 Respuesta de Servatur Riosol

Dear Mario, Thank you very much for your excellent rating and for sharing such positive feedback about your stay. We’re thrilled to know that you found the room clean and well-kept, and that our friendly team made you feel welcome throughout your time with us. A special thanks for your kind words about our animation team! We’re glad you enjoyed the variety of activities and entertainment options, especially the baby disco and evening music – it’s wonderful to hear these were highlights of your stay. We also appreciate your feedback on the food and will take it into consideration as we work to improve every aspect of our service. We look forward to welcoming you back to Riosol Hotel for another fantastic experience. Warm regards, Riosol Hotel Riversun-Touristic

 Respuesta de Servatur Riosol

Estimada Margarita, Muchas gracias por compartir su experiencia y por otorgarnos una excelente puntuación. Nos alegra saber que disfrutó de su estancia en Hotel Riosol y que aspectos como la comodidad de la habitación, las hermosas vistas, el gimnasio gratuito y la atención de nuestro personal hicieron de su visita una experiencia agradable. Además, nos complace saber que el régimen de todo incluido y la variedad del buffet cumplieron con sus expectativas. Lamentamos, sin embargo, los inconvenientes que experimentó con los cócteles del todo incluido y la falta de ventilación en la habitación. Tomamos nota de sus comentarios para mejorar estos servicios, ya que nuestra intención es ofrecer una experiencia igual de satisfactoria para todos nuestros huéspedes. También le pedimos disculpas por el inconveniente con las máquinas de café durante su última mañana; estamos trabajando para evitar que situaciones similares se repitan en el futuro. Si desea compartir más detalles sobre su estancia o necesita asistencia adicional, no dude en escribirnos a guest.experience@riversun-touristic.com. Esperamos tener el placer de recibirle nuevamente en una próxima visita a Puerto Rico y hacer de su estancia una experiencia aún mejor. Atentamente, Hotel Riosol Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Michelle, Andy, Lacey, and Olivia, Thank you so much for your wonderful review and the excellent rating! We are thrilled to hear that you enjoyed your second stay with us at Hotel Riosol and that our team’s dedication made your visit memorable once again. It’s a pleasure to know that Agus and Juande added that special touch to your holiday, keeping your girls entertained and creating enjoyable moments for the whole family. We’ll make sure to pass on your lovely words to them; they’ll be delighted to hear they made such a positive impact. Thank you again for choosing us for your holiday in Puerto Rico. We can’t wait to welcome you back for your third visit! Warm regards, Hotel Riosol Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Yaroslav, We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests´ expectations, as this is a strong motivation for our dedicated team. Kind Regards, Hotel Riosol Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Jesper, Thank you for sharing such detailed feedback about your recent stay at Hotel Riosol. We’re pleased to know that you enjoyed our location, comfortable beds, and sunny terrace with views, and we appreciate your kind words about our staff. It's great to hear that these elements helped you make the most of your time relaxing in Puerto Rico. However, we sincerely apologize for the aspects that did not meet your expectations. We understand your concerns about maintenance issues, such as the lift and areas in need of repair, and we are aware that some of these areas require extra attention. Rest assured, improvements are underway, and your observations have been shared with our maintenance and housekeeping teams to address these promptly. Thank you for your feedback on our breakfast and dinner buffets. Your suggestions are valuable for helping us enhance the dining experience and ensure a more consistent service. We are committed to providing quality meals that match the diverse tastes of our guests, and your input will assist us in refining our offerings. Should you have additional feedback or wish to discuss your experience further, please do not hesitate to contact us directly at guest.experience@riversun-touristic.com. We would love the chance to welcome you back in the future and provide a refreshed experience that exceeds your expectations. Warm regards, Hotel Riosol Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Aurelien, Thank you for sharing your feedback about your stay at Hotel Riosol. We are truly sorry to hear that your experience did not meet your expectations. We take each guest's comments very seriously, as they help us identify areas where we can improve. We regret the issues you encountered with maintenance, and we sincerely apologize for any discomfort caused by noise and the condition of certain facilities. Our team is actively working on improvements to ensure a more pleasant stay for our guests, and your observations have been forwarded to the appropriate departments for further review. Please don’t hesitate to reach out to us directly at guest.experience@riversun-touristic.com if you would like to share more details or discuss your experience further. We hope to have the opportunity to welcome you again in the future with an experience that reflects the high standards we strive to provide. Kind regards, Hotel Riosol Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Silas, Thank you very much for your excellent rating and for taking the time to share such thoughtful feedback about your experience at Riosol Hotel. We’re delighted to hear that our team made a positive impact during your stay, especially Juandegor, who will be thrilled to know his efforts made the evening shows so memorable. We’re also glad you enjoyed the variety in our dinner offerings, and we appreciate your comments regarding the lunch menu. Your feedback is invaluable in helping us enhance our dining options. Additionally, we apologize for the initial issue with the room tiling, and we’re pleased that our team was able to promptly provide you with a new room, though we understand the smaller terrace may not have been ideal. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable and memorable stay. Warm regards, Riosol Hotel Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Frida, Thank you so much for your excellent rating and for sharing such wonderful feedback about your stay with us at Riosol Hotel! We’re thrilled to hear that you enjoyed the activities and that our staff made a positive impression, especially Juandegor—he will be delighted to know his enthusiasm and dedication brought joy to your experience. It's fantastic to know that you loved the water disco, karaoke night, and found our location, views, and family-friendly atmosphere to be highlights of your stay. We look forward to welcoming you back for more memorable moments! Warm regards, Riosol Hotel Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Andrea, Thank you so much for your excellent rating and your kind words! We’re thrilled to hear that you enjoyed the great view and found excellent value during your stay at Riosol Hotel. Your feedback means a lot to us, and we’re delighted that you had such a positive experience. We look forward to welcoming you back in the future for another fantastic stay! Warm regards, Riosol Hotel Riversun-Touristic

 Respuesta de Servatur Riosol

Dear Patti, Thank you so much for taking the time to share your experience at Riosol Hotel and for your excellent rating! We are delighted that you enjoyed your stay from October 10th to 19th and that our premium room with a large terrace view met your expectations, despite initial doubts from reading other reviews. It’s wonderful to hear that you appreciated the cleanliness of the room, with the beds and towels being changed regularly, as well as the helpfulness of our friendly staff. We’re also glad that the issue with the water leak was quickly addressed and that you felt comfortable staying in your room. Offering you an all-inclusive option for your last days was the least we could do, and we're happy to know that it contributed positively to your stay. Your feedback on the food variety, especially for younger children, is much appreciated, and we will definitely look into ways to improve that aspect. It’s fantastic to hear that you would recommend our premium rooms and found great value in them. We truly look forward to welcoming you back for another wonderful holiday, and please don’t hesitate to reach out if there’s anything we can do to make your next visit even more special. Warm regards, Riosol Hotel Riversun-Touristic

 Respuesta de Servatur Riosol

Estimada Vidina, Muchas gracias por compartir su experiencia y por otorgarnos una excelente calificación. Nos alegra saber que disfrutó de su estancia, especialmente del trato recibido en recepción, donde nuestro equipo se aseguró de acomodarla cerca debido a su miedo al ascensor. Estamos muy contentos de que también valorara tan positivamente el desayuno, la cena, y la animación. Agradecemos sus observaciones sobre la comida. Nos tomamos muy en serio los detalles, por lo que tomaremos nota de su sugerencia de mejorar el etiquetado de los platos y sus ingredientes para ofrecer una experiencia más completa. ¡Y tomamos en cuenta su recomendación del bingo para nuestras noches! Nos encantará volver a darle la bienvenida muy pronto. Un cordial saludo, Hotel Riosol Riversun-Touristic