Jumbo Tours España S L U

Reservamos Transfer compartido en Tenerife con la antelación adecuada, indicando la hora, lugar y destino al que queríamos ir. Éramos conscientes de que el horario era versátil, que nos contactarían 24h antes para concretar lugar y hora de recogida, dicho en la descripción de este servicio. No se pusieron en contacto con nosotros en este plazo, ni vía telefonica, ni WhatsApp ni correo electrónico, y nosotros también utilizamos el tracker que nos enviaron por correo y tampoco funcionaba. Entendimos que cuando no hay información extra, todo seguía el curso indicado. Tirados nos dejaron.

Gran empresa! ;-)

Nous avons voyagé avec Air Transat et avions un forfait au Sunset Beach Club à Benalmádena incluant les transferts aller retour. Ayant lu les commentaires je m'étais préparé un budget taxi au cas où.... Nous n'avons eu aucun problème. La représentante Lydie Millet était présente à l'aéroport et avait une liste des passagers. L'arrivée et le retour s'est très bien passé. Madame Millet nous informe en plus le long du trajet et lors de la réunion d'informations. Mais nous n'avons pas fait aucune excursion lors de notre séjour à cause de ma santé.

Me dejaron olvidada en el aeropuerto de Paris con una menor de 2 años una hora y media! Luego no me daban solución y me decían que me pagara yo y me buscara un autobús o taxi! Al regreso me mandaron un vehículo equivocandose de aeropuerto y mezclado con otra familia!Se llevaron a la otra familia y a mi me dijero que a mi aeropuerto no iba! De segunda me manda otro vehiculo con el mismo error y me dejan de nuevo alli! Luego me derivan a un autobús el cual no tenia mi nombre sino el de la familia que me mandaron dos coches! Firmando como la otra familia para no peder el vuelo subo al autobús,dentro me llaman la compañia con muy poca vergüenza diciendome que me estab esperando el autobús que donde estaba cuando me encontraba sentada en el autobús!

When i arrived at the airport, no one was there to pick me up and bring me at the hotel!!!! I even booked an excursion to tanger morocco, confirmed the day before. I waited 1h in the lobby!! No one show!! I totally hate them i will sure find a way to complain to them!!! What a waste of time and money!!! Last thing you want in vacations!! This company should be the last one on your list to book with!!! EDITED REVIEW** one year later, THEY HAVE NEVER REFUND ME THE ACTIVITY!!!

Stay away from the trip to Tanger..big waste of time

Jumbo ou air Transat est un public exeptionel

on arrival at Malaga Airport no driver or rep with a sign to advise where to go for the shuttle transfer had to call the emergency number they could not seem to find my booking eventually told to wait outside the relay shop and the driver would meet us there.Then for the return journey was collected 20 minutes late tried to call the emergency number to find out where the driver was but no answer and message on the phone in Spanish. The driver was apologetic however no reason for being late as only 1 other couple in the car. Would not use them again

When i arrived i couldn't find them at all with the other shuttles, rung the emergency number to tell them my flight was delayed and couldn't find anyone. The guy on the other line could barely speak English and did not seem interested to help me in the slightest. I did not even receive a call back to locate where I was or if I even arrived at the hotel safely. I rung up to complain and was put down as 'no show' and upon arrival that's when they give you details on what time your supposed to be picked up on departure. We'll I couldn't find them on arrival so I wasn't given this information so I wasnt picked up either. Absolute waste of money, avoid this service and go elsewhere with a better review rating.

Sat in the airport 2 mins before we were even supposed to be picked up from our hotel. Good service you ask. Not really, we now have a 4 hour wait in a virtually closed airport at 03.20am. The day before we called and questioned the time of collection as we were only minutes from the airport to be told they couldnt change the time of collection as they had others to collect. Fair enough. Then they send a car for us and one other couple and have us in the airport 4 hours before our flight.

Profesionales, destacar a Jorge Romero.