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Our properties have been carefully selected and are strategically located in one of the best residential areas of Puerto Banús and Marbella, close to the sea, and to the main leisure activities at a walking distance.
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Nuestra opinión desde agenciadviajes.es sobre Banús Rentals
Banús Rentals es una empresa que se dedica a la gestión de alquiler vacacional, larga estancia y mantenimiento de viviendas en la zona de Puerto Banús y Marbella. La empresa cuenta con un equipo de profesionales que ofrecen una atención personalizada y un servicio de alta calidad a sus clientes.
La mayoría de los clientes que han dejado reseñas sobre Banús Rentals han expresado su satisfacción con el servicio recibido, destacando la limpieza y el estado de los apartamentos, la ubicación privilegiada y la atención amable y profesional del personal. Algunos clientes han mencionado que la empresa es "increíble", "perfecta" y "de confianza", y que han disfrutado de una estancia "inolvidable" en los apartamentos.
Sin embargo, también hay algunas reseñas negativas que mencionan problemas con la limpieza, el mantenimiento y la comunicación con la empresa. Algunos clientes han expresado su decepción y frustración con la respuesta de la empresa a sus quejas y han advertido a otros clientes sobre los posibles problemas que pueden surgir.
En general, la opinión de los clientes sobre Banús Rentals es muy positiva, y la empresa parece ofrecer un servicio de alta calidad y una atención personalizada a sus clientes. Sin embargo, es importante tener en cuenta que, como en cualquier empresa, pueden surgir problemas y es importante investigar y leer reseñas de diferentes fuentes antes de tomar una decisión.
agenciadviajes.es no puede garantizar que los profesionales y empresas que aparecen en el directorio tengan la formación ni las certificaciones adecuadas. La mayoría de empresas que aparecen en el directorio son profesionales de gran reputación. Te recomendamos solicitar el número de colegiado del profesional al que vayas a asistir a realizar tu tratamiento o consulta.
4.5 (63 opiniones)
6 opiniones
1 opiniones
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54 opiniones
Kris
hace 4 meses - 5 (Experiencia positiva)
We stayed with Banus Rentals in Marbella. While the unit (H marina Banus) needed a little extra cleaning (I did not ask for them to rectify during stay as it was minor) the communication and instructions from booking to arriving to vacating was 5*. I would only use a Banus Rentals property when returning to Marbella to have such excellent staff on hand if any real problem arose. Do not hesitate to book with them and have staff available to answer all your questions on your holiday!
Respuesta de Banús Rentals
Thank you so much Kris for your lovely review of the apartment. We are glad you enjoyed your stay with us and hopefuly see you next time soon. Banus Rentals team.
Leads Alfonso Lacruz
hace 5 meses - 5 (Experiencia positiva)
If you're looking for a rental property in the Marbella / Puerto Banús area, contact Banús rentals. Great service, professional staff and great selection of properties. Can definitely recommend collaborating with Jesús and his team.
Jose Luis Medina
hace 5 meses - 5 (Experiencia positiva)
Virginia Pop
hace 6 meses - 5 (Experiencia positiva)
Respuesta de Banús Rentals
Muchas gracias Virginia, nos alegra que su estancia la haya considerado de 5 estrellas. Esperamos verla muy pronto de nuevo. Saludos. Paqui
Patricia MacLean
hace 7 meses - 5 (Experiencia positiva)
I had a wonderful stay with Banus Rentals. The accomodation was perfect, spotlessly clean and well equiped. The location was excellent, so close to all the facilities and the beach. The staff were super friendly and couldnt do enough for me. Thank you to all the staff for everything and I can't wait to return. I strongly recommend Banus Rentals.
Respuesta de Banús Rentals
Thank you very much Patricia for your kind comment. We're happy to hear that you enjoyed your stay at our apartment. We’d be delighted to welcome you back anytime. Banus Rentals.
Janine Isaacs
hace 7 meses - 1 (Experiencia negativa)
As long-standing clients who have rented from Banus Rentals on many occasions, it is with genuine regret that we must share this review. Our recent stay at Apartment 403 was a deeply disappointing experience, as the property was, from the moment of our arrival, not fit for purpose. We were met with a catalogue of fundamental failures that rendered the apartment unsuitable for a comfortable or safe stay. The most critical issues included: Ineffective Air Conditioning: Despite attempts at repair, the air conditioning did not work, making the apartment uncomfortably hot, particularly at night. Serious Safety Hazard: We discovered exposed electrics under the stove, which posed a significant safety risk. Non-Functioning Appliances: The oven was completely non-functional, resulting in wasted food. There were also persistent hot water problems and a blocked, foul-smelling kitchen sink. Inadequate Amenities: The apartment was advertised to sleep four, yet there were insufficient towels, plates, and cutlery, adding to the inconvenience. When we raised these concerns, the rental agency’s response was frustrating and difficult to accept. While they offered a partial refund for the nights we vacated the property, they refused a full refund. The agency claimed that we “chose to remain” in the apartment, which is highly misleading. We were explicitly told that no alternative accommodation was available, leaving us with no choice but to stay while hoping for a resolution to these critical issues. A partial refund does not adequately compensate for the stress, inconvenience, and additional costs we incurred by having to relocate on a day’s notice. The apartment's uninhabitable condition from the very beginning of our stay fully justifies a complete refund. Our long-standing loyalty to Banus Rentals was not met with a fair resolution. This apartment was simply not fit for rental, and the agency’s handling of the situation was extremely disappointing. We cannot, in good conscience, recommend this property or the agency based on this experience.
Respuesta de Banús Rentals
We sincerely regret that your experience did not meet your expectations. From the moment you reported the issues, we worked to address them as quickly as possible. The air conditioning was checked and repaired during your stay, and the other reported concerns were also attended to promptly. We also assisted you in finding additional accommodation for your family member or a larger property to better suit your needs We understand that your frustration was heightened by the fact that you were expecting a family member and had not noticed in advance that the apartment has only one bathroom. We also recognize that this may have influenced your overall perception of the property. Regarding your request for a full refund, we agreed to reimburse the nights you did not stay with us, which we believe was a fair resolution given that the reported issues were addressed and the main concern was dissatisfaction with the apartment’s layout rather than its habitability. While we respect your right to share your opinion, we feel that this review does not fully reflect the efforts we made to assist you nor the reality of the stay. We truly regret that this visit did not meet your expectations. Kind Regards, Banus Rentals
Jose Antonio Magaña Riau
hace 7 meses - 5 (Experiencia positiva)
Muy buen apartamento, reformado. Fantástica ubicación. El personal de la agencia muy amable. Volveremos!
Respuesta de Banús Rentals
Gracias José Antonio por tomarte el tiempo de dejarnos su opinión. Nos alegra que tu experiencia en nuestro apartamento haya sido positiva. Estaremos encantados de darte la bienvenida nuevamente cuando lo desees. Banus Rentals.
Sarah M
hace 7 meses - 1 (Experiencia negativa)
L’expérience a été catastrophique. Le logement était sale et il y avait la présence de blatte des toiles d’araignée partout au mur. J’ai signalé le problème immédiatement mais aucun geste commercial n’a été proposé aucune solution aucun changement de chambre. Je déconseille fortement.
Respuesta de Banús Rentals
Dear Sarah Thank you for your feedback. As your partner Mr. Mazour has already left a review, we have provided our full response just below his comment. Please kindly refer to it, as it addresses the same concerns you have mentioned. We would also like to clarify that, during your entire stay, none of the issues you describe in your review were ever reported to us, nor did you request to change apartments. The only matters communicated were regarding the table and the cockroach. We reiterate that we have all conversations documented, and they confirm this. SIncerely, Banus Rentals
Nassim Mazour
hace 7 meses - 1 (Experiencia negativa)
Très mauvaise expérience avec cet appartement à Marbella. Dès notre arrivée, nous avons constaté : • Un logement sale, plein de poussière. • Présence de cafards. • Mobilier cassé. • Taches sur les plaintes. Ce n’est pas du tout conforme aux photos et à la description de l’annonce. Nous avons dû supporter des conditions d’hygiène inacceptables pour un logement censé être prêt à accueillir des locataires. Malgré nos plaintes à l’agence rien a était fait … pour conclure le séjour et Nous remercier l’agence a pris 50€ de frais supplémentaires pour 35min de retard au Check out. Photos à l’appui. Je ne recommande pas cette agence.
Respuesta de Banús Rentals
Dear Nassim and Sarah, First of all, we are sorry to read that your overall impression of your stay was not positive. However, we would like to clarify some important points for the sake of accuracy and fairness. The apartment was delivered to you in perfect condition, exactly as shown in the listing. The photos you have published – with the exception of the cockroach and the loosened table – were in fact taken at the end of your stay, after a full week in which the property was occupied by you. During that week, you did not report a single issue to us, which makes it surprising that your review describes the experience as catastrophic. If you had contacted us earlier, we would of course have been able to assist you immediately. Regarding the cockroach, we understand this was unpleasant. Given that the property is located on the ground floor with direct access to the garden, it is possible that it entered from outside. Nevertheless, it is not a nice experience and we are sorry for the inconvenience. As for the late check-out, you were informed in advance that we could not confirm a late departure beyond 12:00 noon, since new guests were scheduled to arrive on the same day. Despite this, you left the apartment 35 minutes later than agreed, which led to a late check-out fee being applied as per our policy. We value all feedback, but we believe it is important to respond when comments do not reflect the reality of the stay. We always strive to provide a clean, comfortable apartment and good service, and we regret that your review does not acknowledge that effort. Sincerely, Banus Rentals
Andrei Svištš
hace 8 meses - 5 (Experiencia positiva)
Had a great experience with them. Very communicative, clear instructions. And the appartment was just perfect.
Respuesta de Banús Rentals
Thank you so much, Andrei! We're really glad to hear you had a great experience. It was a pleasure communicating with you, and we're happy that the apartment met your expectations. We hope to see you soon! Paqui
Chantelle Hamling
hace 9 meses - 5 (Experiencia positiva)
We just returned from a short break here. The apartment was lovely. Very nice and very clean. Was just perfect for us. Location is perfect. literally 2 min walk to the nearest beach. 5-10 mins to a good supermarket and maybe 15 mins max to the Harbour & shops area. Or you can walk along the beach, it really isn't far at all and such a nice little walk. The apartment had all the facilities you would need and everything so clean. We didn't use much but very handy to have there if you want to cook etc. Lovely apartment grounds too all kept very nice and the pool was nice too, not even that cold so that was pleasant and was very refreshing. Security desk at the front so all very secure too as need your fob to gain access. very nice stay and would recommend.
Respuesta de Banús Rentals
Dear Chantelle, Thank you so much, Chantelle, for your kind words and detailed review! Your recommendation means a lot to us, and we’d love to welcome you back again for another relaxing holiday. Best, Banus Rentals
Marina Cruces
hace 10 meses - 5 (Experiencia positiva)
10/10 Siempre que viajo a Marbella me alojo aquí. Muchas gracias a todo el equipo, en especial a Eduardo de recepción! Y el apartamento muy limpio y luminoso.
Gail Kempler
hace 10 meses - 5 (Experiencia positiva)
WE HAVE BEEN TRAVELING IN EUROPE FOR ALMOST 2 YEARS AND WE HAVE RENTED A NUMBER OF APARTMENTS FROM BOTH AIRBNB AND VRBO, BUT OUR EXPERIENCE WITH BANUS RENTALS WAS BY FAR THE BEST WE'VE HAD. THEIR APARTMENTS ARE LOVELY AND WELL KEPT, AND THEIR TEAM, ESPECIALLY EDU AND PAQUI, ARE VERY RESPONSIVE AND THOUGHTFUL. HIGHLY RECOMMEND.
Alessio Giammito
hace 1 año - 5 (Experiencia positiva)
Was here for a weekend with some friends and we loved this place! Very clean! The staff was very kind and helpful! 5 stars for sure!
Aitor Pagán
hace 1 año - 5 (Experiencia positiva)
Un apartamento perfecto. La ubicación cercana a todos los lugares que queríamos visitar. Las habitaciones limpias, amplias y bien iluminadas. Un servicio estupendo, donde nos solventaron las pocas dudas que nos surgieron y nos ayudaron a encontrar el transporte para movernos. Destacaría que la cocina está muy bien equipada aunque comimos fuera siempre y no cocinamos. Fuimos con compañeros que no hablaban español y les atendieron sin problema en su idioma, lo que facilitó mucho la estancia. Repetiremos sin duda.
Stuart William Dalzell
hace 1 año - 5 (Experiencia positiva)
Lovely service - Eduardo especially went above and beyond!
James Richmond
hace 4 años - 1 (Experiencia negativa)
Apartment is falling apart. Shower door hanging off, door handles hanging off. Toilet broken, had to clean the clothes drying when we first arrived, it was BLACK with dirt. The agency tried to charge €35 euros to change the bedsheets!!!! They haven’t put any spare bedsheets in the apartment so they can purposely rip you off. There’s banging and drilling 10 hours a day from building works. The front concierge are rude and shout at you if they have to open the gate to pull your car in (WHICH IS THEIR JOB TO OPEN THE GATE) unfortunately google reviews won’t let me attach videos so I can show you exactly what this place is like. Once you pay the agency to stay here you’re stuck. They don’t help or care at all!!!! Avoid this company at all costs!!!!!!
Respuesta de Banús Rentals
We, Banus Rentals team, try hard to make every customer experience enjoyable and we always aim to deliver a great experience but hosting Mr. James Richmond has been an unfortunate exception, although we tried our best from the very beginning. We would like to thank him for choosing one of our rentals and we sincerely regret that his experience did not meet his expectations . Unfortunately,, there were not expected building works going on the floor below which is something absolutely legal and beyond our control but at the same time we completely understand how frustrating this situation is while you are on vacation. James Richmond contacted us for the first time on the 14th February explaining the problem and we offered the opportunity to change his accommodation. As we had not other apartments available for him to move, we kindly suggested to contact Airbnb to look for something similar and of course without cancellation fee from our side. James and his girlfriend decided to stay and we offered a complimentary cleaning with bed linen and towels change. On Monday the 21st of February he contacted us again to demand fresh linen and towels, this time, we explained that we use an external laundry service under a supplement which he refused to pay. From that time on, the accusations, false allegations and threats on his part began. We received further calls and messages through Airbnb demanding a 50% refund, compensation that we were not able to accept since we offered the opportunity to solve the situation at the very beginning but he refused. We must also regret James reaction with disrespect and rudeness which caused us a great concern. Not enough with that, we discovered that the apartment was left in deplorable conditions which is something very unpleasant. In conclusion, we can only regret the bad experience and point out that it could have been solved in a friendly and effective way but he simply did not want to be helped. We would like to express our disappointment for the disrespectful, discriminatory and threatening behavior of Mr. Richmond as well as the damage caused to the accommodation and would definitely not recommend him to any host.
Eilidh Emonds
hace 1 año - 5 (Experiencia positiva)
What an amazing place. Booked the villa for 5 adults and a toddler for my husbands 60th birthday and I couldn't have chosen better. Everyone loved their time there. Would not hesitate to recommend the villa and Banus rentals as everyone I spoke to were friendly and very helpful
Respuesta de Banús Rentals
Thank you so much Eilidh for your kind words! We're thrilled to hear that the villa was the perfect choice for your husband's 60th birthday celebration. It’s wonderful to know that everyone enjoyed their stay and that you had a great experience. We truly appreciate your recommendation and look forward to welcoming you and your family again in the future. Thank you for choosing us! Edu. Banus Rentals.
M Pos
hace 1 año - 5 (Experiencia positiva)
We have stayed with Banus Rentals a couple of times. Everything was absolutely flawless. Friendliness, booking, cleanliness of accommodation, check-in and check-out, even special requests like local support / recommendation of doctors, change of location, parking. There is no pain-in-the-butt question they weren’t at least trying to help with. I couldn’t think of anything that didn’t go well. For us, they are a keeper and always the first address when in the area. Strongly recommended. Attached pictures are from Las Gaviotas and from Andalucia Del Mar apartments. Both recommended. We’ve stayed multiple weeks in January.
Respuesta de Banús Rentals
Dear Manfred, Thank you very much for such a nice review, for us this is our greatest reward. We look forward to welcoming you again and hope to maintain your level of satisfaction. Best Regards, Elena Banus Rentals
C23line
hace 1 año - 5 (Experiencia positiva)
Un servicio increíble. La casa espectacular y recién reformado. El personal super amable. Nos atendieron ante una emergencia por una estafa de una persona que nos dejó en la calle y nos dieron una casa enseguida. El conserje del sitio es el mejor y gracias a él nos envió a este lugar y le agradecemos su sugerencia porque de verdad el mejor trato que hemos recibido.
Respuesta de Banús Rentals
Estimada Carola, Muchas gracias por su reseña. Estamos encantados de haber podido ayudarles. Esperamos volver a recibirles en un futuro. Un saludo, Elena Banus Rentals
O. Timm
hace 1 año - 4 (Experiencia positiva)
Büro arbeitet sehr höflich und professionell sowie zuverlässig.Es gibt jedoch strukturelle Probleme die das Büro nicht lösen kann: Lärm von Dienstleistern ( Bauen, Garten usw. die von Dritten beauftragt werden) sowie Lärm von Kurzzeitmietern insbesondere aus UK. Die Mietkomplexe haben durchaus einen eigenen Charakter und Charme aber auch Baustandard.
Respuesta de Banús Rentals
Estimada Olivia, Muchas gracias por su reseña. Agradecemos su fidelidad con Banus Rentals. Estamos encantados de recibirles cada vez y esperamos poder seguir haciéndolo mucho tiempo. Es cierto que a veces hay factores ajenos a nosotros que no podemos controlar pero siempre estaremos pendientes para ofrecerles la mejor opción. Un saludo, Banus Rentals.
BLONGU
hace 1 año - 5 (Experiencia positiva)
Muy buen trato y apartamento impecable en playa d duque. Repetiremos
Respuesta de Banús Rentals
Muchísimas gracias por su maravillosa reseña, nos alegra saber que disfrutaste de su estancia y estaremos encantados de recibirles nuevamente. Un saludo, Elena Banus Rentals
Shwan Hussein Arif
hace 1 año - 5 (Experiencia positiva)
Martin Varley
hace 1 año - 2 (Experiencia negativa)
Booking experience was excellent and checkin was good. I booked following surgery so was very specific about the need for no construction. When this started outside my terrace they did nothing to solve it. Just made an excuse that they were not told about it even though it’s a huge project to put a fence around the pool. Apartment is lovely and well maintained but construction above my apartment and now outside with metal cutting is very unfair and they said they will not even consider a discount but said I could leave. Shame as the check in and everything else was so nice but the service then goes away. Use an agency and at least you have some sort of guarantee
Respuesta de Banús Rentals
Dear Mr. Varley, We firmly believe that we have been helpful and sincere with you from the very first moment you contacted us and I am very sorry to read your comments as it gives the impression that we have not been honest with you. I feel obliged to explain the situation as it occurred. You made it very clear that you needed a quiet place to recover from surgery and asked us about two of our accommodations. We responded that the two apartments were a good choice but we could not guarantee 100% that you would not be disturbed by noise, that's why I suggested a 3rd option where calmness was guaranteed, but you declined. You arrived at the chosen apartment on the 1st of May and as requested, the unit was ready for you to check in at 11 am (normally check-in is from 16 pm), a member of our team assisted you on-site and there was no construction work going on. Yesterday, Wednesday 7th May at 8.53 am (6 days after check-in), you reported that the community pool was being fenced off and that it was noisy but it was fine since you closed the windows , so we were reassured. At 14h15, you texted us again on WhatsApp and sent us pictures/video of the works by the pool and stated that the noise was unbearable. Unfortunately, we have no available units for you to move and we kindly encouraged you to find a better place for you to recover, but replied that you do not have the strength or desire to change again and asked for a discount in favour of your daughter for a future booking. We understand the inconvenience caused by the noise but a compensation does not mitigate the problem. We are willing to work towards finding a resolution that meets your needs and will be happy to assist you. Regards, Banus Rentals
jill gregory
hace 2 años - 5 (Experiencia positiva)
We were 4 friends who rented a 4 bedroom apartment via Banus Rentals. Communication was easy/fast. Via WhatsApp. Apartment was gorgeous, all en-suite. Very clean but also very nicely decorated. 2 minute walk to the beach, buses are excellent. Absolutely recommend. A bus trip to Ronda essential, 6 euro each way. Rosa's at the end of the road is the perfect brunching spot.
Respuesta de Banús Rentals
Hi Jill, Happy to read your comments. We thanks you for the time expended in writing your feedback. Looking forward to welcoming you again in Banus Rentals. Best regards, Lola
Vi Me
hace 2 años - 5 (Experiencia positiva)
Our recent six-night stay in Puerto Banus, Marbella, booked through Banus Rentals, was a truly exceptional experience. From the seamless booking process to the flawless communication with Eduardo and the team, every detail was perfect, reflecting their evident professionalism. The apartment not only met but exceeded our expectations - bright, spacious, and ideally located in a quiet yet central neighborhood. Impeccable cleanliness and the seamless functionality of every amenity, from electrics to kitchen appliances, ensured a comfortable stay. As we eagerly look forward to our return, we extend our heartfelt thanks for curating such a memorable experience. Banus Rentals is undeniably the go-to choice for excellence in Marbella accommodations – a personal and reliable touch that made our stay truly special.
Respuesta de Banús Rentals
Dear Viktor, We are very glad to read your feedback after your stay with Banus Rentals. It is very important for us to hear such a good review and we will continue working to provide the best service to our clients. Looking forward to welcoming you soon. Best regards, Lola
Marco Thaller
hace 2 años - 5 (Experiencia positiva)
Super Lage, sehr schöne Einrichtung. Alles hat gepasst.
Respuesta de Banús Rentals
Thank you very much for choosing us and for your feedback. We are very pleased to hear that you enjoyed your stay. Hopefully see you next time.
Paula Rawlins
hace 2 años - 5 (Experiencia positiva)
Great apartment, very clean! Great location being close to lots of restaurants but also nice and peaceful. Would highly recommend. The staff were excellent making check in and out seamless.
Respuesta de Banús Rentals
Thank you so much, Paula and Richard, or such a lovely feedback and for taking care of the apartment as if it was your own. It is always a pleasure to welcome guests like you. We hope to see you soon. Take care!
Magdalena Zdziech-Sobotkowska
hace 2 años - 5 (Experiencia positiva)
We have spend a great week in this splendid house! We were astonished with a great design and superb equipement! Everything is fresh and new! 3 bedrooms and 3 bathrooms were More than than we needed for 4 people. Additionally roof terrace, pool and 2 minutes walk to the beach!!! Good location - 10 min to Marbella and 1-1,5 hours drive to Gibraltar, Ronda, Malaga, Granada We are already recomending the place to our friends!
Respuesta de Banús Rentals
Dear Magdalena, Glad to hear that you have spent a good time in our house. Looking forward your new booking. Thank you very much! See you soon!
Sam
hace 2 años - 5 (Experiencia positiva)
The accommodation, and hosts, were absolutely perfect! The hosts were very efficient and friendly, they always came back to us quickly with any queries we had. The apartment was a very high standard, and situated perfectly, with a few mins walk to the beach and ten minutes to the marina.
Respuesta de Banús Rentals
Dear Sam, Thank you very much for your feedback and I hope to see you in your next visit to Puerto Banús!
Ahmed Behbehani
hace 2 años - 5 (Experiencia positiva)
Without a doubt my every year rental company for the most perfect located, clean & best price apartments!
Respuesta de Banús Rentals
Muchas gracias por su puntuación y comentarios Sr. Behbehani. Seguiremos trabajando para mantener su satisfacción. Equipo Banus Rentals
Skaidre Mikutaviciene
hace 2 años - 5 (Experiencia positiva)
Respuesta de Banús Rentals
Dear Skaidre, Thank you for your review. I hope you have enjoyed your stay with us. See you soon! Best regards, Lola
Anthony Sebag
hace 2 años - 5 (Experiencia positiva)
Great experience as the apartment was very convenient, spacious and well located in Puerto Banus. The agency was very responsive to answer any queries we had during our stay so would definitely recommend !
Respuesta de Banús Rentals
Thank you Anthony for your rewiew!
Louise Kenyon
hace 2 años - 5 (Experiencia positiva)
Lovely, spacious apartment with all the amenities and we loved the two terraces. The apartment was very close to the beach and marina. Everyone at Banus Rentals were amazing. Lots of communication before we arrived and very quick to respond. They made the whole experience a pleasure.
Respuesta de Banús Rentals
Hi Louise, Thank you very much for your kind feedback. We hope to see you soon. Best Regards, Lola
Hela Saleh
hace 2 años - 5 (Experiencia positiva)
One of the best apartments in Marbella, quite spacious, the view from the balcony is amazing and the location is great, its a three minute walk to a gorgeous beach club. The apartment itself was really clean and the Benus Rentals team is there to help you with anything you may require. One thing to note is the master bedroom bathroom has no doors, so if you're sharing that room with someone you may want to take that under consideration. Definitely will come back!
Respuesta de Banús Rentals
Dear Hela, Thank you very much to share your feedback with us. We hope to have the opportunity to receive you next time. Best regards, Lola
Ibe May
hace 2 años - 4 (Experiencia positiva)
It’s a beautiful comfortable apartment in a great location. The only reason I’m giving a 4 instead of 5 stars is the window coverings. No privacy and to much light to sleep past 6am. The sun hits the windows at first light and continues to heat the apartment all morning. Also the second floor is hard to manage luggage and groceries.
Respuesta de Banús Rentals
Thank you so much for taking the time to share your rating with us and for pointing out what we can do better in the future. Kind Regards, Banus Rentals Team
Lauren Simpson
hace 2 años - 5 (Experiencia positiva)
Amazing location, lovely staff, super clean - will always return here from now on!
Respuesta de Banús Rentals
Dear Lauren, thank you for your review. See you soon!!
Matthew Murphy
hace 2 años - 5 (Experiencia positiva)
Amazing apartment, plenty of room and facilities and a great location close to the port. Staff are lovely and always available, would book again.
Respuesta de Banús Rentals
Dear matthew, Thank you very much, it has been a pleasure to receive you in Puerto Banús. Looking forward to see you next time. Best regards, Lola
Momy 93
hace 2 años - 5 (Experiencia positiva)
Beautiful place, had a great time. Eduardo was our host, lovely person and very helpful in anything we needed, i am definitely going back again
Respuesta de Banús Rentals
Thanks Momy for your feedback. See you soon!! I
Linn Ajland Liffner
hace 2 años - 5 (Experiencia positiva)
Fantastic appartment and surrounding. We will definately come back!
Respuesta de Banús Rentals
Thanks so much Linn for sharing your experience with us. We hope to see you again soon
Martina Kettner
hace 3 años - 5 (Experiencia positiva)
I had an amazing week at Banus apartment. Great apartment and great location by the sea. Everything worked very well with Banus as a host.
Respuesta de Banús Rentals
Muchas gracias Martina por tus palabras. Es muy importante para nosotros que nuestros clientes estén satisfechos y disfruten sin preocupación de sus vacaciones.
Susanna Viljamaa
hace 3 años - 5 (Experiencia positiva)
Very nice stay ! Clean and beautiful apartement near beach and everything.
Respuesta de Banús Rentals
Thank you so much Susanna for your 5-star review!!
Paul Gogolinski
hace 3 años - 5 (Experiencia positiva)
We rented an apartment managed by Banus Rentals for 5 nights in September. We arrived quite late by car but were taken to the apartment which was clean and as described. All formalities were handled very smoothly and we received our deposit in full within a week of our stay as advised. During stay, l also asked for some local information which was generous and forthcoming. I will recommend and woyld certainly book through them in future.
Respuesta de Banús Rentals
Thank you so much Paul. We are incredibly grateful that you took the time out to leave us a 5-Star review.
Zainab Al Lawati
hace 3 años - 5 (Experiencia positiva)
Great location, clean, and very helpful team!
Respuesta de Banús Rentals
Thank you so much Zainab for writing this awesome review
Peter Aldridge
hace 3 años - 5 (Experiencia positiva)
We stayed at a fabulous apartment near Puerto Banus . We had a great stay thoroughly recommend them
Respuesta de Banús Rentals
Thank you William for this awesome review. It means a lot for our team to keep our customers happy
Maggie Hambraeus Holm
hace 3 años - 5 (Experiencia positiva)
Great reception and friendly staff! So nice that we could leave our bags in their office. Our appartment in Medina Garden had a great location, was clean and modern. Great balcony! We would definately recommend Banus Rentals!
Respuesta de Banús Rentals
Thank you very much, Maggie, for your review! You were wonderful guests and we hope to see you again! 🙏
Elena Piontek
hace 3 años - 5 (Experiencia positiva)
Respuesta de Banús Rentals
Thank you Elena for your 5-star review!!
José Rodrigues
hace 3 años - 5 (Experiencia positiva)
Respuesta de Banús Rentals
Muchas gracias por su reseña!
Ana Mari Sanchez Galindo
hace 3 años - 1 (Experiencia negativa)
Cuidado con esta empresa porque no tienen nada de serios, piden fianza de 300€ y CUIDADO porque no te devuelven tu dinero, cuando reclamas te dicen que has roto algo del mobiliario siendo esto mentira y no te dan ningún tipo de solución, he pedido que porfavor comprueben bien las cosas porque de verdad que en mi estancia no hubo ningún desperfecto y visto que no dan solución he puesto hoja de reclamaciones, aconsejo a todos que pongáis hojas de reclamaciones para que quede constancia de todo tipo de inconveniente y lo siguiente si no disponéis de abogado con la Omic ( oficina municipal de atención al consumidor) Experiencia horrible, siempre veraneo en marbella y no vuelvo a repetir con esta empresa.
Respuesta de Banús Rentals
Según el contrato firmado y aceptado por ustedes, tal como se pide en todos los sitios, hay una fianza para cubrir los costes de algún accidente o desperfecto que puede pasar durante la estancia. El hecho que le hemos ofrecido nuestra ayuda, por escrito, para gestionar su reclamación online es opuesta a su afirmación que no le hemos dado ninguna solución, y cuando alguien falta a la verdad pierde toda credibilidad en su reclamación. Usted anima a otros de poner reclamaciones, pero si no han roto nada no hay nada que reclamar. Este asunto tiene que ser resulto a través de la oficina del consumidor que tendrá todas las pruebas pertinentes de lo que ha pasado. Y por supuesto, si el año que viene elige otra empresa para hacer una reserva les pedirán una fianza e igualmente no se le devolverán si rompen algo. Cientos de reservas nos avalan y jamás se retiene la fianza de nadie sin un motivo justificado.
ahmad aldousari
hace 3 años - 5 (Experiencia positiva)
Banus Rentals is one of the best company to deal with for leasing apartments in marbella. I have tried the company in 3 different trips and i would really recommend the apartment managed under them. At one of the trips we have faced a problem and their solutions to deal with the situation was excellent! Their check-in process is very swift and quick, available amenities are hotel standard, 24/7 assistant through whats app is available and the prices are unbeatable across all other agencies.
Respuesta de Banús Rentals
Thank you Ahmad for being a loyal customer and writing this awesome review
Isabel Plaza Exposito
hace 3 años - 5 (Experiencia positiva)
He estado alojada en un apartamento con Banús Rentals, y todo ha sido perfecto, la limpieza, la atención, el servicio en general. Repetiré
Respuesta de Banús Rentals
Muchas gracias, Isabel, por su reseña! Nos alegra saber que han disfrutado de su estancia con nosotros! Fue un placer tenerlos como nuestros invitados! Esperamos verlos de nuevo!
Silvina
hace 3 años - 5 (Experiencia positiva)
Soy clienta asidua desde hace años, y si repito año tras año, por algo será. Os puedo asegurar que cada vez que nos alojamos encontramos los apartamentos muy bien ubicados, perfectamente limpios, con un personal organizado y muy atento a cualquier necesidad que sintiéramos. Un trato cercano desde el minuto cero. Empresa seria, honesta y con años de experiencia en el sector. No quiero despedirme sin mencionar a las chicas de recepción que fueron muy amables en todo momento y a la directora de Banús Rental que siempre es muy atenta y cordial con nosotros. ¡Por supuesto que recomiendo Banús Rental, es como sentirse en casa!
Respuesta de Banús Rentals
Muchísimas gracias Silvina por tu reseña. Esperamos verle muy pronto de nuevo
Jose Andrés Pérez Hurtado
hace 3 años - 5 (Experiencia positiva)
Muchas gracias a todo el equipo de Banús Rental, hemos disfrutado de unas excelentes vacaciones ,apartamento limpio y con todas las facilidades...Volvemos pronto
Respuesta de Banús Rentals
¡Gracias José Andrés! Es un placer siempre tener clientes como usted. Esperamos verle muy pronto.
Noelia Arriaga Ruiz
hace 3 años - 5 (Experiencia positiva)
He puesto mi segunda residencia en gestión de alquiler con Banús Rentals, y no puedo estar más contenta y tranquila. Se han encargado de todo adaptándose a mis necesidades, la decoración, reservas, todo. Además te garantizan unos ingresos extras sin riesgos ni preocupaciones.
Belen Benitez
hace 3 años - 5 (Experiencia positiva)
Llevo años dudando si poner o no mi segunda residencia en alquiler, me recomendaron hacerlo con Banús Rentals y estoy encantado. Cero preocupaciones, pagos seguros y trato transparente. ¡Son los mejores!
Roger Lomas
hace 3 años - 5 (Experiencia positiva)
An allround prifessional team to meet all your rental needs either as an owner or tenant..You wont find better service!! Very happy with them!!
Rania Roudani
hace 3 años - 5 (Experiencia positiva)
Bonitos y limpios apartamentos con increíbles vistas. El personal también ha sido muy educado. Todas mis vacaciones alquilo pisos con ellos. Los recomiendo totalmente.
Respuesta de Banús Rentals
Gracias Rania por tomarse la molestia en dejarnos esta reseña y por su lealtad. Es un placer tener clientes como ustedes.
Marietta Coleridge
hace 4 años - 5 (Experiencia positiva)
Respuesta de Banús Rentals
Dear Marietta, Thank you very much for taking the time and reviewing us on google. We hope to see you very soon in Puerto Banús. Best regards, Banus Rentals Team
David Creswell
hace 4 años - 5 (Experiencia positiva)
Our experience with Banus Rentals was very positive. The ladies we dealt with (Elena and Silvia) were very friendly and helpful. The apartment we rented was spotless and very modern, just like it showed in the pictures. We have already booked to go back later this year.
Respuesta de Banús Rentals
Dear David & Sue, We truly thank you for your kind words. We much appreciated your comments and we are delighted to read that you have enjoyed your stay with us. Looking forward to seeing you very soon! Best wishes, Banus Rentals Team
Catalin Covaci
hace 4 años - 1 (Experiencia negativa)
I had worst experience ever with this company. I arrived in Marbella at 2 a.m., the host said to me is gonna leave the key in a safe box outside they're office, but the key was not there. I spent the night at my sister place. After a couple of days i asked for a refund for that night, they didn't want to give me anything because they said is against they policy, after i said i'm gonna leave them a very bad review they said I'm gonna get the refund until 10th of January. It passed more than two months from that date and i still didn't received anything. Avoid this very unprofessional company to save yourself from any head ache.
Respuesta de Banús Rentals
Dear Catalin Covaci, Thank you for your review and your feedback regarding your stay. We totally understand your concerns regarding the error in the collection of the apartment keys. It shouldn't have happened. Please accept our apologies for any inconvenience this might have caused you again. Nevertheless, we were surprised to read that you were not content with the solution as, before posting this review, you were offered to have complementary nights for future reservations about the first night issue, which you accepted. We pride ourselves on maintaining a mutual understanding with our guests, based on respect and communication, and aspiring to make sure our guests are as comfortable as possible while with us. We appreciate your comments as it helps us to improve our service. As such, we would like the opportunity to speak personally with you to discuss your experience and ensure that in your next visit, you will be able to enjoy your compensation. Please send an email to my attention, with your contact details to and I will contact you. We sincerely hope to have the opportunity to welcome you back to our apartments. Kind regards, Lola Vigil General Manager
Ania Capuano
hace 4 años - 5 (Experiencia positiva)
Abbiamo prenotato per la prima volta con l’agenzia Banus Rentals Marbella. Siamo rimasti piacevolmente sorpresi. L’appartamento che abbiamo prenotato era nuovo e molto pulito. Il personale è stato molto gentile ed educato, disposto ad aiutarci anche fuori dal loro orario lavorativo. Rifaremo la scelta di prenotare attraverso l’agenzia.
Respuesta de Banús Rentals
Estimada Ania, Ante todo muchas gracias por dedicar unos minutos a valorar nuestros servicios. Nos complace saber que ha disfrutado de su estancia y estaremos encantados de volverla a recibir muy pronto en nuestros apartamentos. Reciba un cordial saludo, Banus Rentals Team
Alexandra Mihalache
hace 4 años - 5 (Experiencia positiva)
We are very happy that we booked an apartment at Banus Rentals. As soon as we arrived the staff was punctual, kind and professional. The apartment they gave us was exactly like in the pictures, with new furniture, very clean and bright. After a few days there, with a little supplement, we asked for our apartment to be cleaned and we also received new towels. The staff was so available with us, they helped us even after they finished their working hours. We will absolutely recommend the Banus Rentals Agency to our friends and return any time we will have the chance.
Respuesta de Banús Rentals
Dear Alexandra, Thank you very much for taking the time and reviewing us on google. We are pleased to read that you had a nice stay with us and we hope to see you soon again. Best regards, Banus Rentals Team
laurent b
hace 4 años - 5 (Experiencia positiva)
Thanks a lot to silvia from banus rentals , great appartement and quality of services very professional.
Respuesta de Banús Rentals
Dear Laurent & Joelle, Thank you very much for taking the time and reviewing us on google. We are pleased to read that you had a great stay with us. Thank you again and we hope to see you soon again. Best regards, Banus Rentals Team
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